Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm sure Kiwi works well if your flight runs with no issues. But the minute something changes, you are going to lose a lot of money. If an airline changes / cancels your flight, they offer you a full refund immediately. However, if you've booked with Kiwi, they do not pass on this refund to you. My BA flight was cancelled and instead of a refund or putting me on another flight, I got nothing back and ended up rebooking another flight directly with BA. I lost almost £200 - which would have gone straight to Kiwi, as BA would have refunded them. This company is a scam. Do not use.”

Helpful Report

Posted 2 years ago

“Paid for flights for me and my wife months in advance. When we went to check in at the airport, they claimed Kiwi had never paid for the tickets even though we had confirmation on booking. Lost $166 worth of flights after I had to repay at the counter so we could make our connection. Of course the remediation process with Kiwi immediately rejects my refund claim. Never booking flights with this company again. No refund was ever given.”

Helpful Report

Posted 2 years ago

“this app not even give opportunity to reschedule the flights, when ask for refund they will give 5euro only. also agents not even try to communicate with airline to reschedule the flights. Scammers! waste of my money!”

Kiwi.com 1 star review on 25th April 2022

Helpful Report

Posted 2 years ago

“Can I rate this company 0 instead of 1 star? Please do not buy any flights tickets with this company. You are gonna be excited for the low flights prices but at the end of the day you are gonna get scamed. They sell you the ticket after a few days they sens you a message that the fight was cancelled, they are gonna offer you other flights, more expensive than buy with the own flight company, of course you won't accept it. They are gonna advise you to apply for refund but the refund you are gonna get is much less than what you pay. This company is not trustful. Do not get scamed by them. Be smart and stay away from them.”

Kiwi.com 1 star review on 22nd April 2022

Helpful Report

Posted 2 years ago

“Horrible Company - AVOID My flights were cancelled by the carrier 3 months before I was due to travel. They though would not refund the flights to me, even though others I was travelling with that bought direct with the airline got a refund as the issue was with the carrier. i have had to dispute through my credit card provider. Other flights with them have changed significantly. Their customer service is horrible, they are horrible. Also now found out they aren't ATOL protected.”

Helpful Report

Posted 2 years ago

“The Airline Company refunded for the flight that got canceled and this #%&/"&% after more than three months are not sending the funds! Every time, their "financial team" is working on it. And obviously, I'm not the only one in this situation. Seems like they can do whatever they want, and however they want. How come there is not a single law, regulation, something, someone to enforce it. And to close this company once and for good.”

Helpful Report

Posted 2 years ago

“Do not!! They have a policy where if the airline refunds you, you will be refunded. They receive confirmation United cancelled my flight, refund sent and they kept my money! I disputed this with my bank and Kiwi told me it takes 90 days. For what? You clearly have evidence my flight was refunded. They also have a rule of one portion of your flight segment is cancelled you will be refunded. You know they only gave me $100 in CREDIT?! Do not. Beware! They also charge you for having to “dispute with your bank”. There is no dispute. I was refunded, give me my money it’s that simple.”

Helpful Report

Posted 2 years ago

“Worst travel site I ever booked. They are cheaters and make money with your refund. they never ever refund money for your canceled trip. so Please AVOID booking from KIWI.COM even if they give it free.”

Helpful Report

Posted 2 years ago

“Kiwi is the worst booking service ever...AVOID AT ALL COSTS. They "accidentally" cancelled my booked flight so I had to pay 3x the cost of the original flight at the gate. The customer service agent promised me a refund of double what I paid at the gate. I submitted a refund request with accurate receipts and Kiwi is offering a $68 refund when I paid over $150 at the gate. They still haven't given me any refund and they haven't followed up on the original promise of a $300 refund. They ruined my trip, caused me an incredible amount of stress, screwed me out of a lot of money (for me), and have only offered absolutely atrocious customer service. Seriously....NEVER USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“I paid €1200 for flights to santorini , one of the connect flights home was cancelled and kiwi could not offer me a suitable flight, the flights they offered were crazy long with all sorts of connectors and they wanted to charge me more for them. As there was no suitable option I went through the refund process. I waited for almost two months to only receive €215 of my original €1200 payment. This company is a scam stay away.”

Kiwi.com 1 star review on 16th April 2022

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“My flight was canceled due to war in Ukraine. I was complaining about refund by phone.Later on I received an email that I will get a full refund right away! One month later I received only 20euro out of 200 euro. This is scam! Don't use kiwi.com”

Helpful Report

Posted 2 years ago

“Kiwi failed to follow up with airlines whatsoever and we could not fly over the Christmas and New Years Holiday. We had to rebook another flight and had to eat thousands of dollars because of it. Kiwi tried blaming us even though the airlines said they didn't receive certain requests that Kiwi had to make before we could fly!! DO NOT USE KIWI FOR ANYTHING. Horrible company. Worst experience of my life. I wish I could give them less than 1 star. Absolutely dumbfounded at their negligence and lack of professionalism. I will be filing official complaints against them with Department of Consumer Protection.”

Helpful Report

Posted 2 years ago

“Horible to book tickets true them, I purchaset tickets for $2800 and got refund only $10”

Helpful Report

Posted 2 years ago

“I got flight cancel right on my flight day as I was in airport. I had to book another flight from another site to catch the plane fly me back home. 4 months passed, I still haven't receive my refund yet. Can't even reach customer support. Sending support message. No reply”

Helpful Report

Posted 2 years ago

“Kiwi checked us in on times for both flights and had no problems”

Helpful Report

Posted 2 years ago

“Excellent service, kept well informed and great flight price”

Helpful Report

Posted 2 years ago

“0 !!! Nie wieder .”

Helpful Report

Posted 2 years ago

“The worst app. Scammer”

Helpful Report

Posted 2 years ago

“Horrible experience when they decided to cancel my reservation only 2 days before the flight. They confirmed the booking a month before. It included luggage. They emailed me a week before the flight telling me, I had to pay for luggage at the airport due to an error on their part and they would refund me. When I asked for the confirmation number to check-in, they said they would send it to me. Instead, I get an automated message that the reservation was canceled. I looked online and the flight was still available with at least 10 seats. They would not restore it despite many attempts on their customer service line.”

Helpful Report

Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews