Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,370 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasted a lot of time as the PNR number isn't issued on the ticked. Terminal not mentioned either. Wasted time and money”

Helpful Report

Posted 1 year ago

“I booked through Kiwi.com however after checking the reviews was very sceptical. I tried to get in touch via message through their app however they did not reply. I also left multiple comments and messages on social media and they failed to respond. I instead tried calling however due to my flight not being within 14 days this was impossible. Once it was within 14 days I managed to call them to ask for the carrier details to which they sent almost immediately. I checked and verified my Ryanair flight and one issue that occurred was that the forename and middle name were put into the forename only box according to Ryanair, which is incorrect. I had to have this manually changed by Ryanair themselves. What really let them down was just the lack of customer service. A holiday is meant to be a pleasant experience that people tend to go out of their way to earn for. The least that can be done is to provide valued reassurance.”

Helpful Report

Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,370 reviews