“I wish I would have read these reviews before purchasing from Knix! I had no idea that their sizing was so terrible. I used their sizing chart to order a bra and it was WAY too small!!! The underwear rolls down when I wear it. I shouldn't have fallen for the false advertising, as well as the endorsements from influencers I follow.
I've been successful in exchanges or credits but all other posts on this are right, they DO NOT refund your money. I spent $160 and I'm so disappointed, I could have gotten 3 very good quality bras from victoria secret for that price. BUYER BEWARE!!”
“Hi everyone. I GOT A REFUND!! Here's how I did it: Avoid the "Chat", it's computer generated responses. It'll just get you mad. Instead email them and go for the jugular! I emailed them requesting a return address label because the items are terrible! Well of course there was no response. So I emailed them about every 20 to 30 minutes with a slightly altered message for each. They apparently got sick of me and finally emailed me a return address label!! I dropped it off at the post office yesterday afternoon and this morning my refund, in full was in my account. STOP BEING POLITE!! THEY WILL NEVER RESPOND TO POLITE REQUESTS. GET MAD!!!”
“I purchased knix lace longline bra. It's the worst bra I've ever had the displeasure to put next to my skin! The lace is as soft as steel wool! And, by the way, bras are suppose to lift and separate! This bra smushed my boobs together giving me a very uncomfortable mono-boob!!!
And let's talk about the underwear. I got the cheeky 3 package of every day underwear. They feel like rubber!! And they fit poorly in an uncomfortable manner.
Lastly trying to get a return address label so I can get a refund took me week! I'm so frustrated by this poorly run business!!
Knix products and customer service SUCK!!!”
“I ordered and received Luxe Lift Pullover Bra. It is fantastic---but you can't get it---they're always out of stock. I check every week and it's the same old story. Not in stock.
Have do you have a company if you can't fulfill orders?”
“I wish I had read these reviews before purchasing. TV ads were also convincing that you were dealing with a good company and a good product. I’ve just received my bras and I’m very disappointed. They just don’t fit. I have written to customer service and I hope I have a better experience than most of these reviews have. Good luck to me.”
“I ordered the lace longline bra. It's awful! The fabric is extremely uncomfortable and feels like brillo. The bra itself does NOT lift and separate! It gives you a mono-boob, an awful, uncomfortable, unattractive mono-boob! I was also told that I could NOT get a refund! We'll see about that!!”
“The bras don't fit. Period. Adjustable straps slip. One piece bras aren't cut high enough to keeps your boobs in place. Dreadful. Don't waste your money.”
“I have emailed this company multiple times over the past 4 weeks to get return information. Every email is responded to with an automatic reply that states they are experiencing a high volume of inquiries. What a scam. I will make sure I let everyone know that this company is dishonest.”
“Got one bra & two panties. None of them fit. The bra squeezes my boobs together. When purchased it sais returnable but now after a two week wait rec'd an email say they are returnable but NOT REFUNDABLE!!
I don't like the product. Buyer beware. Don't order from this company”
“The biggest draw was that they have virtual fittings to help you get the perfect fit. Tried to book a fitting, instead got an e-mail that because they have a higher than normal volume of bookings they sent me instructions w/a diagram of how to measure myself. I did that same measuring before I ordered the bra. I followed all their instructions about wearing it a lot, so it would learn to conform to my shape. Washing it several times but to no avail. Can only exchange it because I bought it on sale. Sent them a detailed description of how it was fitting me and no response. Will try on my own to make this expensive bra fix me better. Don't advertise a service that you can't provide. You get 1 star because the material is nice. Sorry I didn't read these reviews before I wasted my money.”
“The bra is to small. But the worst part is even washing it over 3 times, it gives me a rash where the straps and around the chest are at. I have other bras made out of the same material and they so not give me an itchy rash.”
“I was so very disappointed with my recent first purchase of a Knix bra. It was the WingWoman Contour Bra. The fit was OK & it didn’t rise up like other wireless bras but there was no definition between my breasts I looked like I had one big uniboob across my chest. 70+ dollars is a lot to pay for a bra that doesn’t work! In addition, I never received my discount. So disappointed!”
“Bra was wrong size and numerous attempts to reach customer service proved pointless. I will never order from this company again and I will now turn the situation over to my credit card company.”
“I would never ever buy this brand. Their sizing is different. The pads are too big, tha straps are itchy at the back. It is so uncomfortable. I will tell my friends about this so that they will not be a victim of this. They will not allow exchange too.”
“I recently received a knix bra I measured and got the size from size chart which a was a knix size 5 its was way to small. Knix was great and sent me the 6 right away. I was pretty impressed with that part of the process. I got the size 6 and it even smaller than the size 5, Its so small it was very painful trying to put it on. I was unable to do another return this time. I wish I would have been able to wear the bras and would have love giving a wonderful reveiw and been a life time customer but their bras a just way too size.”
