“Ordered 2 sizes. Tried on the 1 I thought would fit; it fit; I loved it and kept it. Tried to return 1 that didn't fit (NOT tried on, tags NOT removed). RETURNS at Knix sent me on an endless LOOP disallowing return (return --> exchange --> return --> exchange --> return --> exchange, etc.) Experienced shopper who returns < 2% of items: THIS IS A SCAM COMPANY. GOOD PRODUCTS, BAD SERVICE. DO NOT BUY FROM HERE.”
“Individual items were packaged individually even when they were sold as a set. Will never buy again just for that reason-over packaging!
Panties are flimsy for the price. Bra doesn’t have much side support. I am only a C cup. Can’t imagine if you are larger how little support there would be.”
“Did anyone else find that these are simply the most uncomfortable underwear ever? Even in the right size they dig in and are a constant presence that I don’t want to be aware of all day.”
“Bad bra. The cup size was ok. The strap around my mid section was tight. I then ordered a longer size strap keeping cup size the same & received a bra even smaller. Knix didn’t want both bras back. I wonder why??? I did get my refund back. Threw both bra’s away.”
“It would be a zero if I could. Leak proof underwear terrible. My crotch smells like pot ! It’s so bad , even after a shower, 2 hours later, pot fest. Holds all heat and doesn’t breathe. Disgusting! I threw them all out !”
“Panties are Not sized properly, purchased regular size and they were way too small. Material does not breathe and crotch is not aligned for a human . The individual pads do not stay in place”
“I also had my bra literally fall apart in the wash. It does appear to be glued together. When I contacted customer service and they offered me 15% off my next purchase with no other effort to remediate. It seems clear that this is a regular problem they encounter with their product. I wish I had read reviews sooner. I will not be purchasing another bra from knix.”
“I ordered 2 different sized bras. 1st one was way to small. A new one was sent and neither one of them fit at all. They seemed very odd to me! Fought for my refund but got it. Customer service is good but product is poor”
“Really expensive, poor quality products. Every item I bought came apart within a year. It's essentially sheets of cloth glued together. Bras are poorly shaped and my boobs always fall out of them from the bottom. My boyfriend says they look like grandma bras.”
“i’ve fallen again for your misleading description of 2 bras I bought which I am returning. I DON’T NEED padded bras and your description of these 2 bras lead me to believe these were not padded. NOW I have to go through the whole return process.
KNIX, you need to emphasize that you only offer padded bras!!!!”
“Do not fall for this!! Sizing based on the website is misleading. I am 38DD. Based on the website I was instructed to order size 7. This did not come close to fitting. Then I was advised I ordered from "the vault", so no exchange or refund was applicable. I spent $80 on something I can never wear.”
“The newest underwear I bought from Knix has a tan coloured liner, previous orders have had black liners. The new underwear DOES NOT prevent leaks, it immediately soaks through liner and outer layer, no matter how small the leak. What a waste of my hard earned money.”
“I don’t care if products are toxic if they say they are, so I can judge. Lying about it is not ok. I asked if my products were affected and they ghosted me. Never buying any of their stuff again, though I used to love it”
“Poor info on website. Bought a bikini but did not get top. The order / invoice number DOES NOT EXIST!? for online return. No phone number or address to reach company and I'm still waiting 2 weeks for an email reply. Boooo! I will try a BBB complaint but that may not happen as there is no address or phone number. I have since found nicer, more affordable products at Amazon and even Walmart!”
“Avoid this company at all costs for the refusal to address significant sizing issues, lack of returned phone calls, inability to respond to emails, and having an ineffective live chat - all equating to zero customer service. Promised was a response within 16 days. ( !!! ) My shipment was five days late beyond the promised date. Zero explanation or apology. The sizing chart(s) is magnanimously misleading, meaning a HORRIBLE fit. Trust me, you don't want to see a picture of how bad the fit was. No matter that the underwear was on sale, still very expensive. A return option was not offered, contradicting what is posted on their website - NO one is 'there to help you'.
* I'm elated to have an extremely understanding credit card company.”
“I received Poorly sized bras in the size they recommended. Then learned that I cannot return or exchange. I feel duped and this company should do better and stop robbing women of their hard earned money. I will never order from them again and will tell others about their bad practices. Very disappointing.”
“I purchased two bras not realizing that you cannot exchange any bras from a blowout sale for an exchange. Now I am stuck with two bras that I paid $70 for that don’t fit extremely disappointed in your exchange/return policy.”
“I placed an order for some items but didn’t get a confirmation and didn’t see a charge so I placed another order. The items were on holiday sale. Nothing stated final sale.
When received them, the shapes were weird and the fit was strange. I immediately tried to return them only to get a notice saying that they were final sale and couldn’t be returned.
I have two family members waiting to see how the items were because they were anxious to buy some. I will of course tell them NEVER to do so.
Of course there is no number to call.
Very disappointed in both the items and the service. I feel duped.
BEWARE!!! BAD SHAPED ITEMS AND RETURNS ARE NOT ALLOWED.”
