“I also had my bra literally fall apart in the wash. It does appear to be glued together. When I contacted customer service and they offered me 15% off my next purchase with no other effort to remediate. It seems clear that this is a regular problem they encounter with their product. I wish I had read reviews sooner. I will not be purchasing another bra from knix.”
“I purchases two bralettes. One was lace and very itchy. It'd manageable though, so I'll deal with it. The other bra was a ribbed bralette. It was very difficult to snap in the back. I suffer from arthritis, is it possible to have more frony closer bras? I prefer wearing v neck tee shirts, but need the right bra to wear under the shirts. Otherwise, the bras are very comfortable and I would recommend to others.”
“I ordered 2 different sized bras. 1st one was way to small. A new one was sent and neither one of them fit at all. They seemed very odd to me! Fought for my refund but got it. Customer service is good but product is poor”
“Really expensive, poor quality products. Every item I bought came apart within a year. It's essentially sheets of cloth glued together. Bras are poorly shaped and my boobs always fall out of them from the bottom. My boyfriend says they look like grandma bras.”
“i’ve fallen again for your misleading description of 2 bras I bought which I am returning. I DON’T NEED padded bras and your description of these 2 bras lead me to believe these were not padded. NOW I have to go through the whole return process.
KNIX, you need to emphasize that you only offer padded bras!!!!”
“Do not fall for this!! Sizing based on the website is misleading. I am 38DD. Based on the website I was instructed to order size 7. This did not come close to fitting. Then I was advised I ordered from "the vault", so no exchange or refund was applicable. I spent $80 on something I can never wear.”
“Read the return policy carefully. If it's on any sale you can't return and it may be difficult to get size right on 1st order as charts are off. I'm stuck with a large order I've never worn or only store credit.”
“The newest underwear I bought from Knix has a tan coloured liner, previous orders have had black liners. The new underwear DOES NOT prevent leaks, it immediately soaks through liner and outer layer, no matter how small the leak. What a waste of my hard earned money.”
“Avoid, avoid, avoid!
There is nothing there that you can't find for less money and better quality!
I ordered about $250 worth of items from Knix before Thanksgiving. I had not ordered from them in years because their old stuff was great and lasted a long time for me.
The new stuff has sizing ALL OVER THE PLACE. I normally accept this as part of doing business but Knix would not allow a return. What? What company on this planet doesn't accept a return when their own sizing doesn't match up to their website? Apparently Knix. I didn't even try on more than two items, and I definitely did not wash or alter anything in any way.
For reference, I am a size 12/14.
These jerks were so incredibly rude to me when I went through the process of trying to return their stuff. Fat shaming, even. It was the worst experience I have ever had with a company.
Absolutely avoid.”
“I don’t care if products are toxic if they say they are, so I can judge. Lying about it is not ok. I asked if my products were affected and they ghosted me. Never buying any of their stuff again, though I used to love it”
“Their products & return policy was so
wonderful in the beginning. However
always pricey but was worth it truly.
Now the product literally falls apart
after a few washing ( underwear ).
Prices and shipping fee exuberant.
Initially they were amazing in regards
to their return policy. Now it's like an
inquisition. I do love their bra though.
Please Knix customer over all profit.”
“Poor info on website. Bought a bikini but did not get top. The order / invoice number DOES NOT EXIST!? for online return. No phone number or address to reach company and I'm still waiting 2 weeks for an email reply. Boooo! I will try a BBB complaint but that may not happen as there is no address or phone number. I have since found nicer, more affordable products at Amazon and even Walmart!”
“I received my first order from Knix today. Two of the items did not fit right. One item did fit right. However, I wanted to do return the items that didn’t work for me and send them back to the company so I can get my money back. Instead of getting store credit.”
“Avoid this company at all costs for the refusal to address significant sizing issues, lack of returned phone calls, inability to respond to emails, and having an ineffective live chat - all equating to zero customer service. Promised was a response within 16 days. ( !!! ) My shipment was five days late beyond the promised date. Zero explanation or apology. The sizing chart(s) is magnanimously misleading, meaning a HORRIBLE fit. Trust me, you don't want to see a picture of how bad the fit was. No matter that the underwear was on sale, still very expensive. A return option was not offered, contradicting what is posted on their website - NO one is 'there to help you'.
* I'm elated to have an extremely understanding credit card company.”
“I posted a one star based on the experience I had with my online order. I wanted to make an update that since then, Knix has reached out and resolved my issue. I appreciate them taking care of this. Nice recovery!!”
“I received Poorly sized bras in the size they recommended. Then learned that I cannot return or exchange. I feel duped and this company should do better and stop robbing women of their hard earned money. I will never order from them again and will tell others about their bad practices. Very disappointing.”
“I purchased two bras not realizing that you cannot exchange any bras from a blowout sale for an exchange. Now I am stuck with two bras that I paid $70 for that don’t fit extremely disappointed in your exchange/return policy.”
