“Bra did not fit properly. They replaced it with a different size. New bra fits but the connectors on the straps are cheaply made and feel like they can let go at any moment. While I think their "donate it" idea is great, it really doesn't matter because they got your $$, won't refund anything (only credit and/or exchange), & the product is sub-par. Don't waste your time or $$.”
“1. Boyshort never stays up
2. Only random essential high rise stays up
3. Never stays put always rides up in the front AND back
4. Causes vulvar dermatitis!!!!!!!
5. Never wear if you are going to sweat
6. Very expensive for a product that doesn’t deliver and affects your health!”
“Sizing is way off. Way smaller than it should be. I ordered 2 bras from them in December. On sale. I wanted a refund but only getting store credit because they were on sale. Poor customer care and products. I wish I had read reviews before ordering from this company”
“I will never purchase another bra from this place again. I tried several times to return abroad does not fit even just to get a bigger size and I was told I would hear back from them. I had to reach out again no answer even though I lost money, I’m hoping that this review will let others know what a rip off they are”
“The underwear do not stay up! I am constantly pulling them up. What a wadte of money! Their customer service does not answer and just hangs up on you. TERRIBLE PRODUCT SND TERRIBLE CUSTOMER SERVICE!”
“The most comfy bra ever however it squishes boobs into one huge lump in centre of chest so cannot be worn out in public unless you want to look hideous”
“I wish I would have read these reviews before purchasing from Knix! I had no idea that their sizing was so terrible. I used their sizing chart to order a bra and it was WAY too small!!! The underwear rolls down when I wear it. I shouldn't have fallen for the false advertising, as well as the endorsements from influencers I follow.
I've been successful in exchanges or credits but all other posts on this are right, they DO NOT refund your money. I spent $160 and I'm so disappointed, I could have gotten 3 very good quality bras from victoria secret for that price. BUYER BEWARE!!”
“Hi everyone. I GOT A REFUND!! Here's how I did it: Avoid the "Chat", it's computer generated responses. It'll just get you mad. Instead email them and go for the jugular! I emailed them requesting a return address label because the items are terrible! Well of course there was no response. So I emailed them about every 20 to 30 minutes with a slightly altered message for each. They apparently got sick of me and finally emailed me a return address label!! I dropped it off at the post office yesterday afternoon and this morning my refund, in full was in my account. STOP BEING POLITE!! THEY WILL NEVER RESPOND TO POLITE REQUESTS. GET MAD!!!”
“I purchased knix lace longline bra. It's the worst bra I've ever had the displeasure to put next to my skin! The lace is as soft as steel wool! And, by the way, bras are suppose to lift and separate! This bra smushed my boobs together giving me a very uncomfortable mono-boob!!!
And let's talk about the underwear. I got the cheeky 3 package of every day underwear. They feel like rubber!! And they fit poorly in an uncomfortable manner.
Lastly trying to get a return address label so I can get a refund took me week! I'm so frustrated by this poorly run business!!
Knix products and customer service SUCK!!!”
“I ordered and received Luxe Lift Pullover Bra. It is fantastic---but you can't get it---they're always out of stock. I check every week and it's the same old story. Not in stock.
Have do you have a company if you can't fulfill orders?”
“While the service was great, and the guy was good, there is a strange squeaking sound that occurs when I move. It’s because of that sound that I wouldn’t buy again.”
“I wish I had read these reviews before purchasing. TV ads were also convincing that you were dealing with a good company and a good product. I’ve just received my bras and I’m very disappointed. They just don’t fit. I have written to customer service and I hope I have a better experience than most of these reviews have. Good luck to me.”
“I ordered the lace longline bra. It's awful! The fabric is extremely uncomfortable and feels like brillo. The bra itself does NOT lift and separate! It gives you a mono-boob, an awful, uncomfortable, unattractive mono-boob! I was also told that I could NOT get a refund! We'll see about that!!”
“The bras don't fit. Period. Adjustable straps slip. One piece bras aren't cut high enough to keeps your boobs in place. Dreadful. Don't waste your money.”
“The products are expensive and there is no accountability for returns
No telephone number and a bot to chat with
Emails get bounced back saying they have a high volume
No transparency here extremely frustrating
Will not order from them again”
“I have emailed this company multiple times over the past 4 weeks to get return information. Every email is responded to with an automatic reply that states they are experiencing a high volume of inquiries. What a scam. I will make sure I let everyone know that this company is dishonest.”
