“I would never buy this product, and the commercials are embarrassing. I'm tired of seeing nothing but feminine products blasted all over the T.V.
Nothing is discreet anymore. Disgusting!”
“Upon receiving my order I immediately contacted Knix asking to exchange Luxe Lift Pullover Bras for larger size. The chat lady insisted I wash, stretch and dry at least 3 times and if still unhappy to contact for exchange. I did as instructed. Logically this did absolutely nothing to make them fit. When I contacted the company again I am being told, I cannot get a refund or even exchange! Started another chat with the company and they are not responding. I went exactly by the sizing chart, and it is nowhere near, correct. I thought this was a reputable company that could be trusted. Almost $200.00 later it looks like I was totally wrong. I would definitely never recommend anyone due business with Knix!”
“How disgusting to sell women on filling your underwear with urine and blood -- and then toss it in the washer with your other laundry. Seriously? How can this be even remotely sanitary?”
“I wish I was a smarter shopper and read reviews before I purchased as I am experiencing the same type of things. Order said it was delivered and wasn’t. Trying to use the chat for help, they took soooooo long to get to me and still nothing resolved. I sent another message now they’re too busy to get back to me. I will resort to fining a credit card claim for a refund and never use them again. 😡”
“I was extremely disappoint in this whole experience with Knix. I ordered the product and it was not at all what I was thinking. Not a good fit and want was even worse was trying to return the product. I understand that not all products are for everyone but I have no way to return the product. I have emailed, no response. I have called, no one answers. The voice recording says no one is here to answer your call and hangs up. Now I'm doing there live chat, with no one answering the chat. I have been waiting for over 30 mins with no end in sight. Beware! I'm not a fan of there business practices! Thumbs down from me!”
“I ordered two bras of the same size at the same time. One fit alright and the other wasn’t even close to fitting. I never heard back from the company after contacting them. I will never buy from this company again. No exchange or refund offered online and no one from company got back to me. Don’t waste your time or money with this company.”
“I am one of those dumb people that bought through the vault sale and the bras did not fit. I did not realize when I purchased them that they were non returnable. That is not stated when you buy from the vault sale and it should be in bold print on the sale page and when you are checking out. I will never buy from this company again. I can't even exchange for a different size or style which is totally wrong. POOR CUSTOMER SERVICE!! THE CHAT FEATURE IS A BOT - NOT EVEN A REAL PERSON!”
“Horrible return policy ( non existent) only bot service. Bras did not fit. I bought 3. Tried everything to return ever happened. Waste of money. Pass this one by. Very disappointed with wasted money and time . Donated bras & unscribed. Never contact me again & shame on you!”
“Bought 2 bras for my daughter. Two months later the straps keeps falling down. Unable to tighten one of the bras and the other one gets tightened but a few hours later it is loosen and straps have fallen.
Reached out to KNIXS and because they were from their summer line, non returnable or exchangeable. PERIOD.
Shame they do not stand behind their products.
Money down the drain!
DO NOT BUY!”
“Receive the bra catalyst bra it ran very small so the sizes that are displayed are not true to fit if you wear plus size do not buy this bra and I did not notice at the time that it was a bra that was unavailable for return so everybody please read your reviews first before you actually spend the kind of money that they charge for this underwear”
“I ordered leakproof underwear 10 days ago and haven’t been sent a confirmation email. I was charged for the items but have not received them. When I talked to customer service (which was a nightmare) they said they couldn’t find my order. They placed me another one but same thing, I didn’t get the confirmation email and I have not received my products. I think it’s time to dispute the charge with my credit card company…. 0/10 would not recommend just due to their terrible customer service”
“The bras and under wear run very small. The app is not friendly and trying to figure out how to make a return is difficult, as a matter of fact I still couldn’t figure it out and don’t consider myself having a lack of computer knowledge. Returning an item to a company should take less than a minute or two-if it’s a good app. several weeks of trying to return the bra (you can’t return under wear or else I would have) I resorted to the “Help Line” to no avail. After several weeks of trying to return the bra, I gave up and just threw it away. What a waste of money, however they lost a potential good customer-the whole experience with Knix was awful and I lost money. I’m not surprised they are being sued.”
“I was seriously thinking about buying "leakproof underwear" but I read the reviews first. Doing that saved me a lot of money. I dont like doing business with a merchant that has no customer service, no refunds allowed, and is notorious for poor quality merchandise. The only thing keeping Knix in business are ignorant purchasers & idiots who think the honest bad reviews wouldnt apply to THEM. There must be a lot of people in those two options. I think the Better Business Bureau should step in & shut Knix down. But complaints must come from Knix CUSTOMERS and Knix HAS to be IN the United States. I wont lose money on purpose just to report them to the B.B.B.”
“I’ve been interested in trying your bras based on your TV ads. So glad I checked reviews first. Reviews matter, you need to listen to your previous customers if you want new ones. I’ll pass on your merchandise based on customer reviews.”
“You do not have a return policy for shipped items. We do not have a KNIX store in our area to return my ill-fitting bra to. We must ship it. What is your shipping address for returns? Why is there no customer service department?You do not answer your emails either. What is going on here?”
“Product is okay, pricing high, refund policy not make perfectly clear, essentially only store credit to order more inferior ill fitting product. Plus shipping cost. Not good.
I highly recommend NOT purchasing anything from this Company.”
