“While I love the panties I purchased, I needed to make an exchange for a smaller size and the return label did not load even though I tried several times. I immediately sent an email as directed, then another the next day, and now a third six days later. I get a "your email is very important to us" auto response but no actual response. I opted for instant exchange where they would immediately send the new items and it would only be charged to my credit card if I didn't make the return by a specific date. However, I cannot make that return without a label. I have tried a chat, but it is only a bot, so no help there either. I cannot find a phone number. So while the product is good, the customer service is very poor.”
“I’ve been interested in trying your bras based on your TV ads. So glad I checked reviews first. Reviews matter, you need to listen to your previous customers if you want new ones. I’ll pass on your merchandise based on customer reviews.”
“Although the period underwear do work they had flaws in the stitching, but we also bought a swimsuit. The swimsuit had pieces of something between the layers that made you look like you had growths. Knix customer service offered a partial credit towards purchasing another item. We now have a swimsuit we won’t wear because people literally stare because of the bumps between the layers. The items we purchased had several flaws and their customer service people offer no exchange, only that they will give a partial credit towards another product. If you purchase something flawed, used your partial credit towards another item that is also flawed, why would anyone purchase yet another flawed product?! We have moved to a different company that actually backs their product with exchanges if flawed.”
“You do not have a return policy for shipped items. We do not have a KNIX store in our area to return my ill-fitting bra to. We must ship it. What is your shipping address for returns? Why is there no customer service department?You do not answer your emails either. What is going on here?”
“Product is okay, pricing high, refund policy not make perfectly clear, essentially only store credit to order more inferior ill fitting product. Plus shipping cost. Not good.
I highly recommend NOT purchasing anything from this Company.”
“As noted by others, the underwear came apart at the seams way too soon.
I have purchased cheap cotton Hanes that outlasted these highly expensive underwear. Not impressed with the longevity for the price. Will not be purchasing them again.”
“Terrible bra, unflattering, pushes breasts down and under my arms. The straps gap and buckle ridiculously, yet cut into my shoulder. Looks terrible under clothing— these are NOT made for shorter, large-busted women. The straps are set out way too far, and will never lay right. The big, built-in, thick pads do nothing to help.”
“I attempted to use their online help to order the current bra I have and love! Their customer service does not exist! It took well over a week to get resolved after I sent photos etc and every time I emailed them I received an evaluation of service email!! I suggested they send me a free bra for all the hassle but no way.
Can’t believe how they stay in business when a current customer wants to purchase more pieces but they don’t respond! Unbelievable really!”
“could not put pull on bra due to shoulder issue and find that my purchase is "not eligible" for return. I will never shop here again or recommend these products. There is a reason people shop at Amazon as you can return your purchases without any problems”
“The fabric is like that of a swimsuit. Absolutely, HORRIBLE. Uncomfortable.
I kept just one bra 7 its already stretched out after just 2 wears. I "trusted their wonderful words" about the fabric of their panties and ordered $200 worth. I only opened "just one" package.
Now I am stuck with a credit that I must use to buy merchandise with more horrible fabric.
They tell you to wear it, wash it and see if you like it. If not, return it. But if something is TOTALLY unopened - then a full return should be made.”
“"I am delighted with the convenience of returning and exchanging items. I'm also impressed with the quality and fit of the bra. As someone who wears a size 38 E-G depending on the brand, I was pleasantly surprised that the size 8 fit perfectly. It did take two exchanges, but Knix streamlined the process. I'm always on the lookout for retailers that offer both high-quality products and hassle-free returns, especially when items don't fit as expected. Without a doubt, Knix has earned a spot on my list of go-to shops. The size chart leaned towards a size 7+, but that ended up being too small for me."”
“I have a more than amble bosom. And these bras simply cannot accommodate. I kind of like the fabric. But there is no support or lift what so ever. The girls sag. Not the look I am going for.”
“I purchased two bras. I normally wear a 2X, but I purchased a 3X just to be safe. They sent me two 4X's and they too small! There is $113.00 down the toilet!”
“In the last few months I purchased 6 new undergear & 3 out of the 6 are coming apart at the crouch. I only wash them in cold water in the delicate cycle & dry on air only. So I take good care of these items. These underwear you are currently manufacturing are defective. I'm very disappointed to have spent so much money for sub-par goods.”
“I purchased the Knix Wonder Wings bra and it's still too small after months of wear. The sales person in the store sized me and said x size would work and would stretch out to my body. I still have to use a back strap extender months later, and it's so darn uncomfortable. It's too tight, rolls up on the sides, gapes at the front, and doesn't provide much support. Not worth the money.”
