“As noted by others, the underwear came apart at the seams way too soon.
I have purchased cheap cotton Hanes that outlasted these highly expensive underwear. Not impressed with the longevity for the price. Will not be purchasing them again.”
“Terrible bra, unflattering, pushes breasts down and under my arms. The straps gap and buckle ridiculously, yet cut into my shoulder. Looks terrible under clothing— these are NOT made for shorter, large-busted women. The straps are set out way too far, and will never lay right. The big, built-in, thick pads do nothing to help.”
“I attempted to use their online help to order the current bra I have and love! Their customer service does not exist! It took well over a week to get resolved after I sent photos etc and every time I emailed them I received an evaluation of service email!! I suggested they send me a free bra for all the hassle but no way.
Can’t believe how they stay in business when a current customer wants to purchase more pieces but they don’t respond! Unbelievable really!”
“could not put pull on bra due to shoulder issue and find that my purchase is "not eligible" for return. I will never shop here again or recommend these products. There is a reason people shop at Amazon as you can return your purchases without any problems”
“The fabric is like that of a swimsuit. Absolutely, HORRIBLE. Uncomfortable.
I kept just one bra 7 its already stretched out after just 2 wears. I "trusted their wonderful words" about the fabric of their panties and ordered $200 worth. I only opened "just one" package.
Now I am stuck with a credit that I must use to buy merchandise with more horrible fabric.
They tell you to wear it, wash it and see if you like it. If not, return it. But if something is TOTALLY unopened - then a full return should be made.”
“I have a more than amble bosom. And these bras simply cannot accommodate. I kind of like the fabric. But there is no support or lift what so ever. The girls sag. Not the look I am going for.”
“I purchased two bras. I normally wear a 2X, but I purchased a 3X just to be safe. They sent me two 4X's and they too small! There is $113.00 down the toilet!”
“Bought 8 pair of underwear 3 months ago and they’re now falling down anytime I move. Even in my sleep! They should last longer than the ones you can buy in a big box store for the price. Never again”
“I purchased three pair of leakproof panties. They did not work well. I had only tried one pair, the other two were still in their cardboard pouch. I was told I could not return the unworn pairs. I was issued I store credit. So im forced to but another item but if you don't spend $75 you pay $10 shipping. I tried to check out with my $10 reward and my store credit. The site didn't even give me time to enter my store credit. You can't seem to get anyone live on the phone. If I ever get this figured out I will never order from them again and would definitely not recommend.”
“Purchased the luxe lift pullover bra very unhappy with the fit of bra, difficult to put on and not comfortable to wear. I attempted to wear the bra thinking it just had to get molded to my body shape and might just need more time. However wearing the bra was a mistake and I was not able to get a refund. I should have returned it immediately.”
“Very pretty lace bra but seriously scratchy. Straps are very thin and cut into my skin. Straps and the band at the bottom are already twisting even though I just put it on. I had high hopes that the material was going to be really soft but it seems cheap to be this scratchy. I don't know if all the bras are like this or if another style might be softer. The lack of underwire works well though.”
“I bought panties from Knix (for $250 in total!!) and 2 of them are already in a deplorable state (see photos attached)... The edges are peeling off, they're stretching completely, despite the fact that I always wash them carefully, in the net included when ordering...
I'm very surprised, because given the price of the panties, I was hoping they'd last me longer... I've already tried to repair one as best I could (see photo) by sewing the edge back on... but it's still stretching wildly.
I have panties that I've been wearing regularly for 5 years that don't show as much wear... And yet I bought them for way less money!
What's bothering me is that I've also bought other knickers from you after those pairs, and they will unfortunately suffer the same fate...”
“Absolute horrendous first order experience. Ordered a bra and set of 3 panties to match. The bra out of the bag was horrible. Looked and felt like it was cut from a piece of thick rubber. It barely had any stretch. I could not get it over my shoulders nor over my hips to pull up. (I am a ladies Medium). Then found out, the items are non-returnable!! Does not mention this anywhere on the site UNLESS you go into the returns tab and read all the fine print. I would have NEVER spent this kind of money knowing you can't return the bra if it doesn't fit!! I am throwing $75 in the trash. Unbelieveable. Quality is questionalbe, customer service is ridiculous.”
“Good product. Horrid customer service. Twice had problems with redeeming my "rewards". The code showed up in my cart, but the $10 reward that I "earned" by spending big bucks on underwear never got subtracted from the subtotal. Also, was initially charged (twice) $10 for shipping when I should have been charged $5 both times. It is sad, as I like the product, but after dealing with uncaring, uninterested Knix representatives, I unsubscribed from all manner of communication from the company.”
“I will never buy Knix again. Spent a lot of time in the store getting fitted and then when I wore the bra the straps kept slipping off my shoulders. Also made my boobs sway in a strange way. I shortened the straps but the clips kept sliding down. Have only worn the bra a few times and now it slips up over my breasts. Impossible to wear. I took it back to the store and they were rude and unhelpful. Now I have to take the time to contact customer service online. From the comments I am not optimistic. I was really looking forward to getting a good bra and it turned into the worst purchase I have ever made.”
“Unfortunately, the bra straps come away from the bra. It happened with the first bra I purchased over a year ago and thought it was a fluke. My handy husband glued them on. Purchased another two recently and it happened on both bras. I returned them as I fear walking down the street and the straps giving way. They must know of this issue but have not bothered to reinforce the straps correctly. Also, they are super delicate and lose their shape really fast. I would not recommend as they need to redesign these flaws first.”
“I will never set foot in Knix store again. I spent a long time really trying to find best choices. They took my choices and went to inventory to bag and charge me. I got home and 5 of my 6 choices in the bag were wrong. $300+.worth. My experience at Knix was stressful, products with annoyingly ridiculous sizing, and questionable quality. I tried, and gave them 1 star because when I went back next morning, they did a full refund although they made clear that was not normal policy. Bad experience all round. Never again.”
