Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,576 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

Write Your review

Tell us how Knots.ph made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Knots.ph 5 star review on 22nd November 2024

Knots.ph 5 star review on 16th October 2024

Raquel Magtibay

321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with knots was awesome. I used Knots service last year and this year. Sending gift two my mom from Toronto, Canada. They answer my all enquires… which I really like. Best of luck Knots team for the future…. Harjeet Singh from Canada”

Helpful Report

Posted 1 year ago

“I experienced some quality issues with my order and it was a bit unfortunate because it was for my parents’ 30th wedding anniversary gift. But I reached out to Knots and they were able to QUICKLY address the issue and gave a complimentary bouquet, delivered on the same day, and that was top quality. great customer service, thank you!”

Helpful Report

Posted 1 year ago

“Easy transaction. Followed instructions precisely. Sent updates before and after delivery. Good quality of products. Thank you so much!”

Helpful Report

Posted 1 year ago

“Ordering was really easy and the flowers arrived in great condition. For multiple orders though, it would be nice if you could change delivery address per item.”

Helpful Report

Posted 1 year ago

“Delivered on time and as expected”

Helpful Report

Posted 1 year ago

“The flowers were very beautiful and pleasing to look at, I’d order from you guys again very soon. ☺️”

Helpful Report

Posted 1 year ago

“Super happy with the flowers I bought! It was delivered on time and packaged nicely, will definitely order again from this store”

Helpful Report

Posted 1 year ago

“Super nice yung flowers yung arrangement super ganda at my candle pa. Thanks knots flowers for the good service. Until next order”

Helpful Report

Posted 1 year ago

“5 stars! It was my first time ordering from Knots PH, the flowers are fresh and the arrangement, beautiful! The service team was responsive and helpful and the overall customer experience was smooth and hassle-free. I'll definitely order again.”

Helpful Report

Posted 1 year ago

“Absolutely horrible customer service! Will never ever be coming back here even if it’s the last flower shop in the world. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. 2.) I emailed clarifications and I never received a response 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details Awful awful awful!!! Negative stars if I could. It was a mistake to try out this florist — no one else has ever given me the same problems.”

Helpful Report

Posted 1 year ago

Hi Paula, I believe one of our colleagues already contacted and emailed you regarding the issue. Apologies if there are any confusion on your part and if we have not provided you with a service level up to your expectation. However we would like to get the facts straight. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. - As what my colleague emailed you with screenshots, We only received 1 address upon receiving your order, also when creating the order for 2 or more items, our website is only able to CAPTURE 1 ADDRESS at a time, the only option is to add different recipients for the message card. We also checked the special instructions part, there were no infos re 2nd address. 2.) I emailed clarifications and I never received a response - You only sent us an email regarding the topper options nothing about the delivery address, which my colleague Hannah addressed the same day. (Please check your email for the photos of email thread) 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details. - Yes, our system automatically sends order confirmation to customers registered email upon creating the order. In this way, customers can double check the details of their order. We can send you a timestamp of all the email our system has sent you as proof. This is automated, our system won't miss to generate and send such information on every order. (We suggest checking your SPAM folder) I hope this clarifies your concern. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Hoping that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 1 year ago

“First time costumer and will be a repeating costumer for all occasions.”

Helpful Report

Posted 1 year ago

“Fast customer service and very helpful”

Helpful Report

Posted 1 year ago

“Elegant packaging, and fresh, healthy flowers! Thank you KnotsPH!”

Helpful Report

Posted 1 year ago

“Delivered within specified time. Easy to deal with. Flexible. Will definitely used again for future order.”

Helpful Report

Posted 1 year ago

“Came on time!”

Helpful Report

Posted 1 year ago

“Prompt and polite. Delivered when promised. Contacted me on WhatsApp to make sure I was happy with the order and reached out when everything was delivered. Very happy with their service. The flowers were beautifully put together. Will use for every occasion.”

Helpful Report

Posted 1 year ago

“Excellent service and a beautiful arrangement! The delivery was on time. thank you. Very happy and look forward to ordering in the future!”

Helpful Report

Posted 1 year ago

“This was my first time ordering from knots and I was completely satisfied with the overall experience. The customer journey of booking online was great with good email status update right up to delivery . It was for my bestie birthday and the flower arrangements was absolutely stunning, gorgeous and beautiful. She was thrilled with her flowers and loved it upon receiving. You made my friend’s birthday great. Thanks you so much. My one complaint was the standee accompanied the flowers should change to Happy Birthday rather than Happy Anniversary as it was stated as a Birthday gift Overall,I’m still very satisfied with the service and will definitely order again.”

Helpful Report

Posted 1 year ago

“Flowers arrived looking sad. They were not properly handled during the delivery. A bit disappointing.”

Helpful Report

Posted 1 year ago

“Delivery fulfilled within the day of order. Fruits were fresh. Our employee was happy receiving the fruit basket with flowers.”

Helpful Report

Posted 1 year ago

Knots.ph is rated 4.8 based on 1,576 reviews