Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.83

4.8 Rating 1,629 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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Knots.ph 5 star review on 18th April 2025

Hello DARA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, was not impressed with my order. Nothing "shimmery" about the rose, and frankly, most of them look wilted. It's my 2nd time to order from you, and both times, the flowers i got were brown on some parts and look wilted. I usually order from another site and i havent experienced it from them. I re-ordered to see if my first order was just a fluke, but i guess, i just dont choose the right 'sturdy' flowers from your selction.”

Helpful Report

Posted 1 month ago

Hello Marj, Thank you for your feedback regarding your recent orders. We are saddened to hear about your experience and sincerely apologize for any disappointment caused. Please rest assured that we will investigate this matter further and reach out to you via email with a resolution. Thank you for your understanding. Sincerely, Knots PH team

Posted 1 month ago

“Flowers were put together nicely and came with a paper bag.”

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Posted 2 months ago

“Flower is not fresh”

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Posted 4 months ago

Dear Ricardo, Thank you for reaching out and sharing your feedback. I’m sorry to hear about your experience with the delivery of the flowers. We greatly appreciate your honesty, and please rest assured that we take this matter seriously. I will forward your concerns to our customer service team, and they will investigate the issue and contact you as soon as possible. Our customers are very important to us, and we are committed to resolving this for you. Thank you for your understanding. Best regards, Knots Flowers and More Team

Posted 4 months ago

“While the arrangement was beautiful, most of the flowers only lasted a couple days. My mom had several arrangements delivered the same day for her 89th birthday. Yours was the first one to go bad. Thanks, Ellen Burgett”

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Posted 6 months ago

“everything went great except there was no note written on the gifts/flowers.”

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Posted 8 months ago

“Great customer service. However, we've noticed the arrangement of flowers look smaller in person and it doesn't look like the actual pics posted.”

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Posted 1 year ago

Hi Sam, Thank you for your honest feedback. We will investigate further what happened with this order and we will contact you via email. Apologies if we didn't manage to deliver what you expected. Have a great day. Thank you .

Posted 1 year ago

“The flowers were lovely but arrived after my girlfriend had left for work after 2pm ,so the surprise for her was gone, they were very apologetic but it ruined the day ,I can’t fault the flowers though in any way excellent .”

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Posted 1 year ago

“Easy to purchase and book. In general, the flowers arrived in good condition. However, one flower fell off into the paper bag before the lala move driver passed it to me.”

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Posted 1 year ago

“The flowers are very beautiful. But the delivery service failed to notify the recipient by not calling. The flower stayed in the guardhouse for 12 hours since the landline that day is not working. I even gave 2 mobile numbers to ensure that receiving the flowers will be smooth. Hoping that they would take into consideration that flowers are very sensitive.”

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Posted 1 year ago

Hello, Thank you for your feedback. Our CS team will contact you with regards to this and we will investigate also what happened with the delivery of your order. We apologize for any inconvenience caused. Thank you and have a great day ahead.

Posted 1 year ago

“the pink rose in the center of nicolette is almost wilted, and some of the baby breath flowers are not well coated with purple color. the packaging is presentable.”

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Posted 1 year ago

Hi May, Thank you for your feedback. We will investigate on this and one of our CS executives will contact you thru email. Thank you and have a great day ahead :)

Posted 1 year ago

“This is my third order from Knots.ph and the first two orders were amazing. Todays was my most expensive order and for my Fiancés birthday. Fortunately, the flowers look beautiful. Unfortunately, there was a balloon missing and the small cake was half collapsed and quite ugly. I’ll give the benefit of the doubt and order again, as should everyone. But I only give two strikes, not three, before you’re out. Please be like you once were.”

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Posted 1 year ago

“Flowers arrived looking sad. They were not properly handled during the delivery. A bit disappointing.”

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Posted 1 year ago

“The bouquet of flowers was so small and I didn't expect it to be like that. It didn't have the wow factor. :( Maybe you can add dimensions in the description and also a photo of a person holding it for scale.”

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Posted 2 years ago

Hi Ivorie, Thank you for your feedback, this is highly appreciated. We added the dimensions of the bouquet in the website description though :( But we will take note to add more photos so our customers can see the real size of the flower bouquet/arrangement. Have a great day and stay safe.

Posted 2 years ago

“Kind of disappointed that I was informed on the day of delivery that the vase included was unavailable. You should have said ahead of time. Part of the reason why I chose my order is because of the vase, it was partly why it was appealing.”

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Posted 2 years ago

Hi Sir John, Thank you for the feedback, we apologize for the service lapse, there was an issue with our inventory system, hence, our CS team didn't manage you ahead of time with regards to the vase. We will send you a message for a follow-up on this, again we are truly sorry, and we promise to do better next time.

Posted 2 years ago

“Very different from the actual picture”

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Posted 2 years ago

Hi Dylan, Thank you for your feedback, we will investigate on this and one of our CS representatives will contact you with regards to this. Thank you and have a great day ahead.

Posted 2 years ago

“First time buyer here. Website looks awesome and easy to navigate. Chat box powered by messenger is available but replied by a bot. Would appreciate if someone can reply to queries. I sent a few but no replies. No personal/human touch. ** Checking out and payment can be improved. If you go to the payments page and the payment option is not appropriate for you, your basket contents for checkout disappears and you have to click the item again, check out and re-fill in the details again. Quality of the flowers are excellent! My wife loved the tulips bouquet. Thankyou so much!***** However, half are already opened/bloomed. The netting may have fallen off these buds and with the temperature caused it to open already. Understandable as coming from Makati area and my delivery area is Fairview, QC. Could improve on delivery service-- Lalamove from Makati to Fairview, QC? Better with company owned small reefer vans based from experience to ensure fresh looking beautiful flowers or my delivery area is too far to ensure perfect quality bouquets*** Overall, above average experience. *** Thank you so much”

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Posted 2 years ago

Hi Arvin, Thank you for your honest feedback, we appreciate all the suggestions. Our team is currently in the process of improving our process from the website to logistics so we can serve our customers better. Thank you and have a great day, Kathrina.

Posted 2 years ago

“Delivery schedule - on time Delivery service - quick and smooth - they outsource it from Lalamove so I was informed before it was delivered and when it arrived Product a) The flowers I bought itself was really great. How it looked in the photos was exactly how it arrived. Loved the arrangement and the quality of the flowers! b) The packaging was unsatisfactory though. The flowers and chocolate I bought were put in a brown paper bag with special papers inside (I assume for wrapping/filling). Because it was delivered through Lalamove/motorcycle), the flower (which was in a mason jar filled with water)- the one i chose to buy, moved around a lot in the paper bag and the water spilled over the brown paper bag. Hence, the brown paper bag and everything inside was drenched in water and destroyed the paper bag. - I already gave this as feedback to the one from their team who coordinated with me via Viber. - Told them that it was not a big deal because the flowers were intact - which is really what's important - Sayang lang! I had to find something to put it in because I wasn't gonna give the flowers and chocolate as is. Haha!”

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Posted 2 years ago

Hi Marco, Thank you for the honest and detailed feedback. We again apologize for the mishap with your order. We should've secured the arrangement properly as we are using temporary packaging at the moment. Rest assured, this won't happen again as we are waiting for our packaging to arrive. Thank you for your kind understanding, our CS team will contact you with an e-voucher. Thank you and have a great day.

Posted 2 years ago

“The flowers were already slightly withered upon arrival. Also, the dedication card contained typos and errors.”

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Posted 2 years ago

Hi Gavin, Thank you for raising this matter with us. Our CS team will contact you with regards to your feedback. Apologies for any inconvenience caused. Thank you - Kathrina

Posted 2 years ago

“I ordered 2 flowers to be delivered to different address not knowing that there should be 2 different order numbers, this info could have been made clearly :-(”

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Posted 2 years ago

Hi Stella, Thank you for the honest feedback, our system only accepts 1 address per order as of the moment. We will take note of this and inform this our web development team so we can serve our customers better. Thank you and have a great day ahead. - Kathrina.

Posted 2 years ago

“The purchasing part was seamless. The flowers that came was a bit wilted because the shop did not provide water tubes for each of the steam. They should include that to their services.”

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Posted 2 years ago

Knots.ph is rated 4.8 based on 1,629 reviews