“These are awful underwear. Three of six pairs I've bough have unraveled within weeks. It seems to be the black threads that unravel and leave huge holes. The fabric is great but the stitching renders the underwear useless. My solution from Knotty was 30% off next order. There will not be a next order.”
“I have changed my address on my account twice, and deleted my old address information, and my orders still keep being sent to to my old address. I'm not receiving my orders, so I'm going to delete my account.”
“Both orders have required me to contact customer service about the shipment. On the second package, the order status continues to show "unfulfilled." Each time I ask for assistance, the only response I get is "wait longer." I waited longer and still nothing, so I emailed them back and got another "wait longer."
This company has poor policies and poor service. The product quality is not worth the hassle you will go through. Save your money.”
“Please I don't care for the skimpy frilly Lacey types of underwear I like more the full coverage like you get in a period pack. I'm 70 years old I'm not in trying to impress anybody with these little skimpy underwear they are definitely for much younger woman than myself and even if I were younger I wouldn't wear these things I get more protection from a Kleenex !”
“2nd request for a review on items that haven’t even shipped yet. Get it together Knotty, if you are going to ask for a review then wait until the items have been received”
“I was very disappointed to only receive one pair when I ordered during the buy one get 2 free.
I was hoping they would respond to my numerous emails to rectify my complaint and my review would be different- but I’ve received 2 requests to review and no response back on the return”
“I'm very mad that my order which I was really looking forward to never showed. You people say I have to wait to the 20th and if it doesn't show you'll open an investigation. So unhappy. I should have been compensated better than that. Ridiculous”
“I ordered on December 27 and have still not received my order. The very unhelpful tracking says that delivery should have been the 13th but there is no other information. I emailed Knotty and no response. I would like a refund as my product is obviously not coming but I can't seem to get a response. This would appear to be scam.”
“Worst customer service ever! If you want a company to take your money and never deliver you items then this is the place to order from. This place is such a scam. Never order anything from this place.”
“Not impressed with last order...you guys are sold out and all now i can't hear a response on what is happening. Take my money and that's it. I want my package.”
