Kohl's Reviews

Name: Kohl's
Rating: 1.79

1.8 Rating 369 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I have never experienced such AMAZING customer service with a cheerful attitude as I did with Sharon. Sharon made my day and bettered my mood. Thank you for being up lifting And Deb the manager on duty was extremely helpful and pleasant!!! Was a great team!!!!”

Helpful Report

Posted 2 years ago

“Ordered a Christmas ornament for my son. When he opened it at Christmas, the box was empty. Called customer service, the stated it was no longer available and offered me $5 for my inconvenience. I filled out a review stating the facts and received an email stating that it did not meet their criteria. Well, their customer service did not meet my criteria.”

Helpful Report

Posted 2 years ago

“This latest on line order did not redeem the entirety of my kohl’s cash…waited on line for the cust service rep for 30 mins just to argue with me and still could not explain to me why in the order summary it only used $50 of a $60 kohl’s cash voucher (I had to pay the remaining bal of 8.95 w/ my debit)!!! Boy does Kohl’s have a racket going or what!!! Done with Kohl’s period…often they’ve gotten my on line orders incorrect as well….People check your on line order receipt breakdown because they will stiff you!!!”

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Posted 2 years ago

“Kohls 132nd Maple St Omaha Ne Worst customer service person ever..long stringy blond hair. Rude, totally uncontrolled. She was only 6in from the persons Face shaking her finger threatening abuse. She didn't like a comment she over heard. THERE IS FREEDO. OF SPEECH STILL. Total customer Abuse no matter what was said.. will never go to this store again! She should be fired doesn't know how to treat customers. Supervisor did nothing, SHe deserves To be punched. but people like her are worthless...never have I ever seen anything like this from a customer service person..need to rename her position put her out to pasture.”

Helpful Report

Posted 2 years ago

“Have received damage products. First time was a piece of clothing that looked like it had been worn and it wasn't even made right. It was a reject. Customer service stinks. Packing sucks. I ordered candles and there were 5 of them in this huge box with hardly any bubble wrap. Box didn't even say fragile or handle with care. One of the candles were shattered into pieces and another was cracked down the side. These were to be Christmas gifts. Too late now. Then when I waited for 50 minutes to talk with someone, they screwed up my return. I'm done with this store.”

Helpful Report

Posted 2 years ago

“I have an order placed and charged December 8th for an UGG comforter. Cannot get a status by calling customer service. I received the white one but not the gray one and received email it was shipped but still no comforter. This was a gift. UPS shows the label was printed but no shipment.”

Helpful Report

Posted 2 years ago

“I placed my order for Black Friday. On Black Friday at kohls is the only time you get 15 dollars kohl’s cash. I received someone else’s shipment. Called kohl’s to tell them was told I would have to wait 3 more days before my shipment would be considered lost. When I called back they could not replace my merchandise. So I was given a refund minus the kohl’s cash. So I am just out $30. If I buy the items again there not on sale and I only get 10 kohl’s cash. Bad service. Not Americans answering the phones.”

Helpful Report

Posted 2 years ago

“The delivery service they used didn't deliver the item..They refused to refund the delivery fee ...”

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Posted 2 years ago

“5 Stars to the Kohl's store in Tyler, Texas! :) Friendly and courteous staff, great selection and great prices! :) The same for your store in Jacksonville, FL (in strip center with TJ Maxx).”

Helpful Report

Posted 2 years ago

“I've ordered online for 2 different types of delivery: - ship to home - pick up @ store [20 minutes away] Both times security tags were left on clothes, causing me to go to the store twice to have them removed. Done with Kohls!”

Helpful Report

Posted 2 years ago

“I visited the west Ashley kohl’s and was greeted by Shirley she was amazing she was determine to help me along the way and the store was so nice and clean but for Shirley she went above and beyond to help I wanna say thank you I came for one item but left with 10 but great deals”

Helpful Report

Posted 2 years ago

“Ordered 2 holiday decorative items both perceived damaged, one worse than the other my opinion could have been prevented, no packing of any kind items just thrown in the Box very disappointing was advised to try and Repair on my own because they don't care anyway. Rarely shop are due to negative past experiences will remember this for the future.”

Kohl's 1 star review on 13th December 2021

Helpful Report

Posted 2 years ago

“Very disappointed in store #1056, Spring Hill, TN. Went there with a postcard percent discount and a email phone percentage discount. I go back in and show the receipt and am told, only 1 percentage discount. Very deceptive advertising because digital coupon said for today only. The worst thing was the cashier told me before I swiped my card that both coupons were entered. Michael V Williams, Columbia, Tennessee”

Helpful Report

Posted 2 years ago

“They can't fix nothing nor can they help you Stay away from these stores”

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Posted 2 years ago

“Terrible customer service. I ordered Christmas gifts in November and was told my items would not be delivered until AFTER Christmas. I will never shop Kohls on line again.”

Helpful Report

Posted 2 years ago

“It is past 10 days waiting on corporate refund ! Have called 3 days in a row to be put on hold for 20 minutes! Very poor customer service!”

Helpful Report

Posted 2 years ago

“DO NOT shop at Kohls.com if you expect to have a good experience with their customer service team when something goes wrong with your order. I placed orders on 11/29/21 and 11/30/21 totaling over $700 in purchases. I quickly discovered that both orders were being shipped to the wrong address. An address I hadn't used in over 7 years. Fair to state that I have had MULTIPLE Kohls orders shipped to my new address. I have no idea why these new orders went to a very old address. When I contacted them to stop the orders, I was told it was too late. They offered to refund my account and honor the sale prices I received in my original order. Sounds awesome, right?! You know the saying... if it sounds too good to be true, it probably is. Well that is definitely true for the promises made by Kohls customer service. I was told to wait for my refund (within 7 days HAHAHAHA, NOT) to hit my charge account before placing my replacement order. I could then place an order for the items I originally purchased and they would adjust accordingly. After two chat logs and a 50-minute phone call, I still haven't been able to place an order for my replacement items. All the while, sitting here waiting, items from my order continue to go out of stock and the clock keeps ticking for on-time Christmas presents. 1. I still haven't received my refund, so I must use an alternate payment method. 2. Some items went out of stock, so I adjusted colors or sizes in an effort to still purchase my gifts. 3. I was advised that they absolutely will not honor the sale price if I adjust anything about the items I am purchasing . . . EVEN IF THEY ARE THE SAME ITEM. The reason they are OUT OF STOCK now is because: 1.They are taking well over their promised 7 days to refund my order. 2. Noone in customer service can seem to comprehend the situation enough to actually help me place my order and get my credits/adjustments that they originally promised. NO THANK YOU KOHLS, I will be happy to take my $700+ order to another provider. You are losing this loyal customer. I have been a loyal Kohls shopper for over 10 years. Their customer service has become a huge joke that is not worth the frustration.”

Helpful Report

Posted 2 years ago

“Purchased a $120 food processor and box arrived with bottom panel torn off and packing tape all over it. Motorized portion was scraped and dirty. Called Kohl's and had to ask person to stop talking so fast. Told them I had no idea if items were missing as there was nothing telling me what all of the accessories were. They told me there was nothing they could do. I now have to travel twenty minutes to return. Will not shop at Kohl's again. I had previously stop for five years and gave them another chance.”

Kohl's 1 star review on 9th December 2021

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Posted 2 years ago

“Too all customer service on phones your doing amazing job thank you for everything you do for all your customers”

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Posted 2 years ago

“Yes I visited Kohl's west Ashley was greeted by associated named Shirley she said welcome to Kohl's Merry Christmas may I help u find anything her spirit made me and my family felt good I was looking for something for my grand daughter and she say well im here to help you and she did I ended up getting more than what I cane for and saved alot also this may not make it to her but Shirley I applaud you I cane in the store having a bad day but talking with you and you being so helpful I will award you myself if this doesn't get to your store and if it does MANAGERS SHIRLEY went above and beyond I want to thank her and I will be returning back 5 stars to this store and it was so nice and clean ooh and she also told me above 35%off it I get Kohl's card if not 10% I like her customers service Thank you from the James family”

Helpful Report

Posted 2 years ago

Kohl's is rated 1.8 based on 369 reviews