Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I ordered a lot of things from Kohls online and when I went to track my order, it said there was an “exception” to 2 of my orders. When I called the customer service number for kohls all they told me was that maybe the person delivering my item could not find my address even though I have ordered from kohls many times before and I just had something delivered on the same day which was part of that order. The customer representative named Ana would not help me no matter how many times I requested to speak to a supervisor and just said that they would tell me the same thing that I would have to wait 30 days for a refund even though I just wanted my items and not a refund. I used my discounts and kohls cash and I wanted my items but she just said that I would have to wait 30 days and order them again and hopefully they would get to me. I have never felt so upset in my life by a representative. She said that everyone was too busy to talk to me. I asked her if a supervisor can call me back since she has my phone number and she just kept saying that they are too busy and that was it.”

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Posted 2 years ago

“Terrible phone experience with customer service regarding a return. Long hold times and never answered my questions. Seemed like they were reading from a script. Never buying from Kohls again. Terrible experience”

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Posted 2 years ago

“If you pay your bill online and the first is on the weekend and it posts on monday the second or third you get a $29 late fee, I called and was told that's our policy. Kohl's is stealing millions from their customers everytime the first falls on the weekend and they know it. Close your account.”

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Posted 2 years ago

“Terrible terrible terrible for large online purchases. I bought a dining table that was packaged so badly that my table top was destroyed. Customer service was of little to no help and kept telling me to "return" this 120+ pound table as if that is easy for me. Then i wrote a bad review on the product page at Kohls and they rejected it. So obviously, that site is biased. I recommend buying things online at amazon instead of Kohls online. at least they keep their reviews honest. Will never be purchasing anything at Kohls ever again.”

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Posted 2 years ago

“Send the wrong size clothes! Customer service people are rude and nasty! No help from them what so ever!!! Would not recommend them to anyone!!!!!!”

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Posted 2 years ago

“Kohl’s has not made any effort to help me knowing if, the $25.00, Kohl’s gift card, I sent my granddaughter, has been used. She never received it. It was either stolen or delivered to the wrong address for which, the person did not mark it “wrong address” and stick it back in their mailbox. Either way…I have all the needed info to determine the outcome but, Kohl’s is NO HELP!!!.”

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Posted 2 years ago

“Kohls has changed. It does still have nice customer service . Shipping is great . The 10 colds cash having to wait to spend is not a deal. But the clothing has changed the style and the Quality is getting less and less”

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Posted 2 years ago

“Kohl's card is stupid. Their customer services set up a lot of steps to verify your card. They send you a third-party link to verify. The address is so wired, you can't trust the link as it does not belong to kohl's. But if you want to close your card, they just spent 1 seconds. I opened a kohl's card but not used it. This is a whole story. I cann't believe in 21 century a company can set up a card for a customer who wants to use it for several challenges.”

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Posted 2 years ago

“Your stores have no products like use to!! Jrs clothes are all sweats..no pants or dresses!! Use to could do 1 stop shopping for me an husband! Mens have no big size shirts like 3xxx. To make worse..no scooters for handicapped!!. Will Christmas shop somewhere else an friends agree. U dont need my money when so not handicapped accessible!!! Big mistake..an all started with putting those stupid makeup stores in an get rid of nice jewelry!!! Will shop somewhere else as will my friends!!!😡”

Helpful Report

Posted 2 years ago

“What the hell happened to your company. Went to store in Rockford IL and was so disappointed no shoes what so ever the close rack was so empty. Guess if you want to be a discount store or a close out store need to make that decision. Renting out center store to places that won't be visited isn't the right move. Just straight to the online business and it might work for you. Good luck I used to live your store. Maybe I just came at the change of season turnover will keep trying until I give up I guess.”

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Posted 2 years ago

“I was in the Palm Desert location yesterday afternoon. Reyes checked my out, he was exceptionally pleasant and professional. Additionally there was a manager cheerfully greeting people and guiding them to an available checkout line. I had a very positive experience. 😃”

Helpful Report

Posted 2 years ago

“Manager at the Miramar store does not help customers buts does whatever she can to prevent other from helping. The store applied the wrong coupon and when i went the next day with my coupon and receipt, they would not help me. Said, sorry coupon is expired today it was only good yesterday. It was their mistake and they would not correct it!”

Helpful Report

Posted 2 years ago

“There was no prices on anything all of the workers had bad attitudes the store was a cluster. The person bagging our stuff was cutting her nails with a scissors and the things that did have a price we’re incorrect. What a mess.”

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Posted 2 years ago

“The store in Turlock ca is so messy and really not well managed. I am a 30 year store manager of 14 million dollar retail stores and I realize times are tough. But clean your stores. You are selling higher priced clothing in a yard sale environment. Very poor customer service and it’s a tragedy.”

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Posted 2 years ago

“I ordered a swimsuit for my vacation and was sent the wrong one twice!!!! Then they refused to send me the correct one. Instead a refund supposedly will be issued but could take 30 days! Thanks for leaving me naked on the beach assholes! Their quality and customer service has gone so far downhill since they opened, they should be closing soon. It’s a discount junk store now.”

Helpful Report

Posted 2 years ago

“I have rarely shopped in Kohl's over the years. I mostly didn't like the styles of the clothes. Recently I visited my sister-in-law who lives in Mechanicsville, Virginia. She has dementia and my brother said she needed clothes badly. So, I went shopping where she would always shop. Looked around the store; bought some shoes and a purse for me. Noticed, items by Laura Condon, which I really like that style, and others that I hadn't seen the other times I went shopping. When I got back to Fort Worth, Texas, I had to return some items I had bought for her in VA and they could not have been more helpful. Now I get it...I've found my favorite store! I hope things turn around for your company. I think they can. Thank you, Sandy”

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Posted 2 years ago

“Why are all womens clothes frumpy at Kohls. You have so many sleeveless tops I would buy if they were just a little form fitting on the bottom. Your tops make us look bigger and they are usually boxy. All my friends, even older women have the same opinion about Kohls clothes. I cannot ever find anything but you are the only store in town.”

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Posted 2 years ago

“I bought products at Kohl's that amounted to approximately $59. I received a statement and I paid it on time. They are claiming that it came late so they are charging me an additional $30 on a $59 charge. I think that is ridiculous. I choose not to shop there anymore. Dr Tom”

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Posted 2 years ago

“THE MOST RIDICULOUS, NON HELPFUL AND MANNERLESS CUSTOMER SERVICE. Even if the product is damaged and needs to be returned or the order was placed 2 hours back and is still not even shipped they cant book a return or cancel the orders. Worst is the unending hold and how ridiculously rude the staff is! Makes KOHLS A BIG NO NO”

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Posted 2 years ago

“Had my order cancelled twice. The second time was salt for the wound. I was expecting it to be delivered the day that I received an email that said it had been cancelled. This was almost a week after I ordered the item”

Helpful Report

Posted 2 years ago

Kohl's is rated 1.8 based on 378 reviews