“I was able to get a significant savings from signing up vs the store. The website is a bit interesting to navigate at times but easy to figure out. Shipping is kind of pricey as well but it must be to keep your items fresh.”
“I love your products! I just didn't understand why the first time I ordered, I was able to get two six packs no problem. This second time, I had to make a minimum of four packs to proceed...”
“this was my first time ordering i did not know your time of shipping so i was a little annoyed i would need to purchase two more cases but i want all flavour is this ok let me know i will be taking same out of the country”
“First of all, the drinks are awesome. Keto can be hard, and these are a treat. The order was all over the place. I ordered two flavors, chocolate brownie and creme caramel. I got a huge box with three boxes of six bottles. They were in a massive styrofoam cooler with those plastic pillow things along with six frozen packs. They were not the ones that can be put down the drain, just in the trash. Apparently they didn't have enough to supply the full order and owed me a box of chocolate brownie, which was totally fine. Come the end of December, I get two boxes. This was my original order, like the first never happened or something? So I got two boxes of six drinks each of both flavors I ordered. The packaging was much better, most of it could be recycled with the exception of eight of those same ice packs that just go in the trash. I figured there wasn't much that I could do about it so I just kept them. Can't send a food item back. Now I have more keto drinks than I can handle!”
“I absolutely love your products. This review is what it is because of the packaging. I was disappointed that so much packaging was used and that styrofoam was used. I just felt that there might be better options out there. I will continue purchasing your products in the stores.”
“Ordering is great. Product is AMAZING. But shipping is not so great. It would probably be better to use dry ice when shipping to Texas....everything comes with the boxes all wet, ripped and broken apart. Definitely dry ice would be better for products that are shipped outside the State of California.”
“The drinks are amazing, and they are really great for your macros.
The shipping was odd, don’t expect it to be super fast though, it seemed to come from close to me but took a few days to arrive.
But that’s minimally a problem compared to the amazing product they have.”
“My only concern is the waste created by the packaging. It would be great if there was an option to somehow get the styrofoam coolers and the plastic cooling bags back to you for re-use or to least recycle the former. I'd be open to paying a little more for an option like this. Without it, I can't see continuing with monthly deliveries, as much as I love the product.”
“It was OK, except that one of the shake bottles cracked open during shipping and spilled all over the entire order. What a mess. I've sent a few messages about it but no one got back to me. Also, the mystery item was missing from the order, which was something you said would be in the order.”
“We love the Koia products. We ordered the 12 pack of the Cinnamon Borchata. It was the 2nd time we have ordered. The first time arrived in only a few days. We did not realize that they do not ship on certain days of the week, so the 2nd time the order took more time to be packaged. When we finally got the tracking number FedEx said it would arrive end of day on Wednesday, but it didn’t make it. Finally thursday at 11am we saw the truck, and were glad the product was still good and we were happy. Thanks Koia.”
“I love Koia, and I love the ease of subscription! The only problem with my order is that both times I've received it so far, the ice packs have melted in transit and it's warm. I know it's hard for FedEx to keep things cool in the Texas heat. It hasn't gone bad, but I'm worried a future shipment will.”
“I really like Koia. Couple of pieces of feedback. Ordering Blume direct doesn’t really save you money versus grocery store. Additionally, one split open in transit so I really only got 11 in the case and had to spend time cleaning all the other bottles. Sum it up that if you want access to many bottles at once, order direct, but it really doesn’t save you any money and may be a bit of a headache. I’ll continue to support them- but maybe only a few at a time from grocery store.”
“I love Koia and I have recommended it to many people. In particular, I like the vanilla bean flavor. I believe it is a healthy drink and I often use it as a meal replacement. The order process was a bit slow, it took awhile for my order to be processed. Also, the shipping is expensive but I was able to find a coupon online. It's very difficult to find this product in stores, which is why I order it online.”
“I just went to take a sip of my koia shake that had been ordered and delivered and it was spoiled. (Exp date is 8/19/20) I noticed the bottles seemed sort of swollen but brought one to work and had to spit it right out. AWFUL!
Update: customer service reached out to me and refunded my order in full. In addition sent me a case at no charge and it was fresh upon arrival! Very satisfied. Thanks Koia”
“I've had Koia delivered a few times. In the past it has shown up with the ice packs still mostly frozen. Today, however, all the ice packs were thawed. Fortunately I was there when the delivery arrived so I immediately got it into the fridge. Maybe ordering when its 90 degrees outside stretches the boundaries of how cold they can keep it. I'll probably factor that in for the future.”
