“Chocolates were good. Unfortunately your customer service wasn’t the best. The order I needed to get to NQ took 2 weeks because of this and I ordered chocolate for a special event that never arrived in time. Was a total waste. Your staff were too concerned with not checking my order then actually looking into it. The chocolates sat for 9 days in your store before I finally convinced someone to check the status. And this was only after I said I’d dispute the payment.”
Hi Natasha, thanks for your feedback. We're so sorry to hear about your delivery experience and will take this on board to further improve our service.
“The delivery was extremely delayed and while I understand it was at no fault of their own, it relied on me needing to follow up. Additionally, I feel that the product photos are misleading. The 40-50g blocks in the bundle photo look exactly the same as the 80-100g blocks, so I was disappointed to discover that 6 of the blocks were much smaller than expected. I accept that I didn’t read the weight of the included blocks, but your website on a mobile device doesn’t function well and I struggled to scroll across to read the inclusions.”
“Positive - Chocolates were delicious as always and I love that they are produced down the road in Coburg.
Negative - but the delivery process was disappointing - I paid extra to keep them cool in transit but they went from Melbourne, Sydney to WA so this was a waste of $. It took 13 days to deliver to WA and the third delivery we’ve had issues with the gift going via Sydney. I submitted a complaint and haven’t had a response. Not sure if I will purchase a gift again.”
Hi Peter, we're so sorry to hear about your experience! We've processed a refund for the delivery cost from your latest order. If you need any further assistance please reach out to Hello@KokoBlack.com.
“Products are good, however, the delivery just takes way too long. This is the kind of product I like to give as gifts and surprises regularly, but the delivery not being same day or even next day, means it is not an option.
I wish they got their delivery sorted out..”
“I sent the kookaburra chocolates to my 3 year old granddaughter in Canada. She loves kookaburras and has Kookie the kookaburra glove puppet., so I renamed them Kookoie and Krackers after the 2 kookaburra sculptures in the estate where I live. She will receive them on Tuesday. Thanks for great service.
Cheers”
Hi Lauren, we're so sorry you had an issue with your delivery! Your feedback is important to us. We'll take this into consideration to ensure we improve our future service.
“Website home page advertises same-day and/or express delivery. My order was made Thursday evening for delivery in the Melbourne metro area. It wasn't delivered until the following Wednesday. Very disappointing as this gift was for a person who was very sick.”
Hi there, thanks for your feedback! Our free refrigerated post is not the same as express or same-day delivery. I'm so sorry for any confusion caused. As they are premium delivery services they do require an additional charge. If you have any further questions, please reach out to Hello@KokoBlack.com.
“choc box was good, would order again
the marshmallow jam things were okay, wouldn't order again
freckles were okay, wouldn't order again
shipping was very slow”
