“We have had nothing but positive feedback from the recipients of the Koko Black cubes (all flavour varieties), so we are very happy. Purchased as a gift for all the hardworking nurses/midwives/admin staff at various hospitals. Will definitely purchase again. Thank you.”
“The product is/was great. The delivery was a nightmare. I sent the order to a Post Office Box. The system allowed me to enter a PO Box address. Sometime later I received an email to say that my order had been despatched and would be received within 4 days. It didn't arrive! I allowed a few extra days for Christmas Mail but still no. Then Christmas interceded. When I rang Koko Customer Services, I was told they don't send to PO Boxes. I was made to feel like it was my fault. No regret, no apology... I was told they were being held in a cool despatch area and they should arrive in the new year. SO, how long would I have had to wait for someone at KOKO to find my chocolates, READ the address and contact me? What really annoys me is the email they sent to say the chocolates had been despatched!!!”
“A superb service. I made four different orders from Koko Black. I live in the UK and the recipients live in Melbourne, Australia. They were all delighted with their Christmas gifts and were at pains to tell me how well packaged and cool the chocolates were considering the hot weather in Melbourne. On one order I made a mistake. I forgot to include a note that I had sent the gift. I contacted Koko B and a super- efficient member of the team sorted out the problem. Thank you.”
“Unfortunately I bought these as a gift and the courier left them at the door in 40 degree heat, by the time the recipient arrived home they were destroyed.”
