“As a dark chocolate lover, my wife presented me with the dark chocolate hamper. Within the larger box was a premade box of 28 dark chocolates. On the outer sleeve of that box was a list of what the chocolates should be. There were supposed to be spicy pear; there was none. The inside of that box contained a little paper saying the Yuzu is temporary unavailable, yet that flavour was not even listed on the sleeve. The biggest disappointment, and maybe this should be highlighted on the box, is that the chocolates seem to be more geared to drinkers. As I don’t drink, this box of 28 contained 9 chocolates with alcohol (see photo attached which is minus another of the Bailey’s). In other words, I am unable to eat roughly 1/3 of all these chocolates. Very disappointing. I would recommend Godiva as a more sober as alternative.”
“The chocolates were great, my friend loved them! But my order wasn't ready for collection even though it said it was. The guy I spoke to in the store was very helpful and got it ready on the spot though, so 4 stars”
“Placed several orders of Koko Black as Xmas gifts for family interstate. Their service was amazing and the chocolates were very well received by family. Big shout out to Koko Black’s amazing service, packaging and delivery updates for which ensured the chocolates arrived promptly and in perfect condition!! Regular delivery status notifications were excellent with updates and photos confirming delivery. Such an excellent customer experience. I will definitely recommend Koko Black and order again.”
“We have had nothing but positive feedback from the recipients of the Koko Black cubes (all flavour varieties), so we are very happy. Purchased as a gift for all the hardworking nurses/midwives/admin staff at various hospitals. Will definitely purchase again. Thank you.”
“The product is/was great. The delivery was a nightmare. I sent the order to a Post Office Box. The system allowed me to enter a PO Box address. Sometime later I received an email to say that my order had been despatched and would be received within 4 days. It didn't arrive! I allowed a few extra days for Christmas Mail but still no. Then Christmas interceded. When I rang Koko Customer Services, I was told they don't send to PO Boxes. I was made to feel like it was my fault. No regret, no apology... I was told they were being held in a cool despatch area and they should arrive in the new year. SO, how long would I have had to wait for someone at KOKO to find my chocolates, READ the address and contact me? What really annoys me is the email they sent to say the chocolates had been despatched!!!”
“A superb service. I made four different orders from Koko Black. I live in the UK and the recipients live in Melbourne, Australia. They were all delighted with their Christmas gifts and were at pains to tell me how well packaged and cool the chocolates were considering the hot weather in Melbourne. On one order I made a mistake. I forgot to include a note that I had sent the gift. I contacted Koko B and a super- efficient member of the team sorted out the problem. Thank you.”
“Unfortunately I bought these as a gift and the courier left them at the door in 40 degree heat, by the time the recipient arrived home they were destroyed.”
