Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.65

4.7 Rating 354 Reviews

91 %

of reviewers recommend Konditor

4.7

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Konditor 5 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake was beautifully decorated, fresh and creamy- 10/10!”

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Posted 4 months ago

Hi, Thank you for the 5 star review! I am so pleased that you were happy with your order and the quality! I do hope you enjoyed the Red Velvet, it's definitely a delicious and irresistible flavour! Thank you, Nicole

Posted 4 months ago

“The greatest cakes! Have been using Konditor for a few years now and they make the best cakes without a shadow of a doubt! Their customer service is second to none and they can always be relied on for everything :) I recommend them highly, and will continue to buy occasion cakes and treats from them for the foreseeable future.”

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Posted 4 months ago

Hi Caroline, Thank you so much for such a lovely review! I am so pleased to see that you have been ordering from us for years now and we do hope you enjoy every order that you place with us! I'm happy that you always have a good experience with the Konditor team and you can definitely rely on us whenever you need a sweet treat! Can't wait to see what you order next :) Thank you, Nicole

Posted 4 months ago

“Cakes are always fresh, staff in the shop are friendly and polite.”

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Posted 4 months ago

Hi Vimal, Thanks for the review! I am pleased that you enjoyed a selection of our delicious cakes and was happy with the service from our team! We hope to see you order again soon :) Thank you, Nicole

Posted 4 months ago

“This pistachio cake is sublime! Bought for my mum’s birthday and she ate most of it :) It’s a favourite of mine but I save it for special occasions otherwise I’ll become diabetic!! Great service and lovely cake, plus my mum was very happy - THANK YOU!”

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Posted 4 months ago

Hi Rehan, Thanks for the 5 stars! I'm so pleased that you and your mum enjoyed the Carrot & Pistachio cake, it's a personal favourite of mine too and it's always the flavour I go for when I want a slice of cake! I'm happy that you received great service and I do hope your mum had a wonderful birthday! Thank you, Nicole

Posted 4 months ago

“The cake was absolutely delicious. With our message very clearly written. I will certainly recommend to my friends. We'll done”

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Posted 4 months ago

Hi Jackie, Thank you for leaving a lovely review! I'm so pleased to see that you enjoyed the Red Velvet cake, it's a very popular choice with our customers! Thank you for saying that you will recommend us, that means a lot to us here at Konditor! We hope to see you order again soon :) Thank you, Nicole

Posted 4 months ago

“A delicious cake, beautifully decorated and delivered within its advertised time frame. Thank you so.much”

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Posted 4 months ago

Hi, Thank you for the 5 stars! I'm so pleased that you enjoyed our Frosted Victoria Sponge, it's a really tasty cake choice! Thank you for the kind words and the Roses border is always a lovely decoration option! We hope to see you order again soon :) Thank you, Nicole

Posted 4 months ago

“A taste of paradise: red velvet cake!”

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Posted 4 months ago

Hi David, Thank you for the lovely review! I'm happy that the Red Velvet cake was a hit, it's definitely the taste of paradise and a very moreish cake! Thank you, Nicole

Posted 4 months ago

“Excellent and consistently delicious”

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Posted 4 months ago

Hi Fran, Thank you for the 5 stars! I am pleased that you enjoyed our Brownie Sharing Platter, they are a good choice when you want a yummy sweet treat! Thank you, Nicole

Posted 4 months ago

“Extremely delicious brownies!”

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Posted 4 months ago

Hi, Thank you for the 5 star review! I am pleased to see that you enjoyed our Boston brownies and our Pride brownies, they are such delicious choices when you want a chocolate fix! We hope to see you order again soon to try our other brownies and sweet treats! Thank you, Nicole

Posted 4 months ago

“What can I say? As much as I love your cakes my experience of delivery is not good. The last time I ordered a celebration cake to be delivered on a Saturday, the cake was damaged before it left the bakery. You informed me if this but because you couldn’t make another cake as you don’t bake on Saturday, you offered me 4 free brownies. I’m afraid I was at a disadvantage and had to accept your offer. On the latest order, the cake arrived. On inspection, it was squashed. It had slid in the box and was hanging over the edge of the board. It was very soft too anc had clearly not been kept in the cool. Luckily my son was able to order another cake from another company which was delivered on Sunday morning. I have sent emails to both the “hello” email and “Nicole’s one with a photograph of the damage. I am very disappointed with your lack of response. And await your reply.”

Helpful Report

Posted 4 months ago

Hi David, Firstly, I'm sorry to see that your order was damaged when it arrived to you. This is not up to our usual standards and I will be taking this up with our couriers to see what went wrong here and to ensure that the practices we have agreed with them are being followed. I've spoken with my colleague Nicole and we are yet to receive the images of the cake from you unfortunately. I've checked the hello@konditor.co.uk email also but there's nothing there either, so there may be a connection issue here. Our standard practice with damages is to assess the issues and address them with the relevant team before proceeding, but as there seems to be an issue here with receiving the photos, I'm happy to go ahead and process your refund in full for your order. This can take up to 10 working days to go back into your account, but it's usually a bit quicker. Once again I'm very sorry that your experience with us wasn't as good as it should have been. Please rest assured that we do take all complaints and feedback very seriously and we are always striving to improve in all aspects, so this will be looked into to avoid similar issues going forward. Thanks, Siobhan

Posted 4 months ago

“Normally I have a great experience but on this occasion my order wasn't ready to collect and the staff in store weren't aware of my order. Apparently the Grays Inn Road store hadn't sent it over.”

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Posted 4 months ago

Hi, Thank you for leaving us a review! I am sorry to see that your order wasn't ready to collect upon arrival, this is something that shouldn't happen and should always be ready in the collection window. I will follow this up with our team to ensure that all orders for the day are ready for the customer. Any further feedback on your experience with us will be extremely helpful in understanding what happened with order. Please email hello@konditor.co.uk with further information and we will get this sorted so it doesn't occur again! Thank you, Nicole

Posted 4 months ago

“Lovely staff in Grays Inn road shop. I bought TOFFEE APPLE CRUMBLE AND ALMOND ST CLEMENT CAKE - both were delicious, the toffee apple crumble disappeared very quickly. very buttery and moist, tangy applez.”

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Posted 4 months ago

Hi Zekiye, Thank you for such a lovely review! It's wonderful to see that you enjoyed the service from our Gray's Inn Road branch, they are a great team! I'm pleased that you enjoyed your order, the Toffee Apple Crumble is a personal favourite of mine! Thank you, Nicole

Posted 4 months ago

“Delicious cakes and biscuits, exceptional friendly service. Thank you for making our afternoon tea special.”

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Posted 4 months ago

Hi Wayne, Thank you for the 5 star review! I'm so happy to see that you enjoyed our Afternoon Tea selection and enjoyed all the goodies that came with it! I am also happy to see that you received great service from us :) Thank you, Nicole

Posted 4 months ago

“Fresh and delivered promptly ! Had the carrot and pistachio cake which was delicious. The cream was not overly sweet as it typically is with other cakes. The small cake was just right for 4 people.”

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Posted 4 months ago

Hi, Thank you for the 5 star review! I'm so happy that you enjoyed the Carrot & Pistachio cake, it's a personal favourite of mine! I hope to see you order again soon :) Thank you, Nicole

Posted 4 months ago

“Easy to order and good selection of cakes, not too many not too few. Look great with personalisation. So tasty. If putting in fridge to keep fresh make sure you take out a while before use as ours got very hard in fridge so needed to be at room temp to enjoy at its best.”

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Posted 4 months ago

Hi Emma, Thank you for leaving us a review! I'm glad to see that you had a smooth process when ordering with us and I hope you enjoyed the Strawberry Lemon and Curly Whirly cake! I hope to see you order again soon to try the other delicious flavours we do! Thank you, Nicole

Posted 4 months ago

“Konditor is the only place I buy my special cakes from. This time I bought the toffee apple crumble dessert and it was amazing. In my opinion, nowhere else competes with the quality and flavour of Konditor!”

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Posted 4 months ago

Hi Mel, Thank you for the 5 stars! I'm so pleased that you enjoyed the Toffee Apple Crumble, it really is a delicious dessert choice! Thank you for your kind words, we'll be here for any order rain or shine :) Thank you, Nicole

Posted 4 months ago

“This is the tastiest carrot cake I’ve ever had. Also, my husband’s favourite. The addition of pistachios is a great idea and adds to the texture. The cake is always fresh and remains fresh and moist for days!”

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Posted 4 months ago

Hi there, Thank you for the lovely 5 star review! I'm so happy that you enjoyed our Carrot & Pistachio cake, it's a personal favourite of mine, so I love it when other people enjoy it! The pistachios are such a lovely addition to the cake and it completes the cake! We hope to see you order again with us soon :) Thank you, Nicole

Posted 4 months ago

“V good cakes”

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Posted 4 months ago

Hi Lanka, Thank you for the review! I'm pleased to see that you enjoy our lovely selection of cakes and we hope to see you order again soon to try more flavours!! Thank you, Nicole

Posted 4 months ago

“I am very happy with Konditor, traditionally every year I buy the red velvet cake as it's my mothers favourite. The customer service is great and staff are always cheerful. My only gripe is that the Lemon Chiffon cake has now been discontinued. I really loved that flavour and I'm not keen on their replacements as I dislike berry flavoured things.”

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Posted 4 months ago

Hi Rochelle, Thanks for getting in touch! I'm so pleased to see that you are a regular customer with us and I do hope your mum enjoyed her Red Velvet cake this year round! It's lovely to see that you were pleased with our staff, we do try bring our best customer service so it's nice when it's been recognised! Apologies about the Lemon Chiffon, hopefully it makes a return as it is a delicious cake! Thank you, Nicole

Posted 4 months ago

“The yummiest chocolate cake. We ordered the cake on a Monday for a Friday. No fuss, super easy ordering process. Picked it up in store just after they opened at 0800. friendly and helpful through the whole process. The cake looked amazing, well packed up so it didnt damage in the transfer. And the taste was incredible!”

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Posted 4 months ago

Hi Kirsty, Thank you for such a lovely review! I'm glad to see that your process and experience with Konditor was a good one from the start! We're very pleased that the cake was enjoyed, it's a very moreish and chocolatey cake for sure! We hope to see you order again soon :) Thank you, Nicole

Posted 4 months ago

Konditor is rated 4.7 based on 354 reviews