Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.62

1.6 Rating 146 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever they don’t care about they customer,I would never recommend and would never shop from them again , they don’t care if you receive your package. I didn’t receive my item that I purchased and they failed to give me a refund all do is email back and forth telling me ask my neighbor.”

Helpful Report

Posted 6 months ago

“As everyone else says. Not fit for purpose Leather is thin and cheap and started rubbing off after a couple of uses. It has now torn at the back of the bag. Really poor quality for a £289 bag!!!”

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Posted 6 months ago

“Trash scammy brand. We ordered trainers online and their courier stole our order, forged our signature and they won’t honor the refund. Beware not to buy anything online off of this garbage brand with zero customer service”

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Posted 7 months ago

“I was in the Oxford street KG store And there was a man taking pictures of underage employees on his personal phone that weren’t used for recreational purposes and were taken without consent. I then told the employee and they then said that the man taking the pictures was the CEO and there was nothing they can do The employee even told me she was an underaged 17yr old I find it foil and disgusting how the employee cannot report it as it’s the CEO it’s a violation of their vicarious liability rights !”

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Posted 7 months ago

“Kurt bow sneakers run very small😡👎 for the price! I wear a size 11 in Tory Burch sneakers with the Kurt sneakers doesn’t make sense. manufacturers for these are European cut.”

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Posted 8 months ago

“I bought a pair of sandals looked and felt amazingly soft . Worn for 3 days on holiday and upper sole was torn as if I was wearing them for years .. They were in a terrible state. I’ve been away for a while over a month not to sure if I can get a refund.”

Kurt Geiger 1 star review on 7th August 2024

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Posted 8 months ago

“I need customer service phone number”

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Posted 10 months ago

“Wrong size sent it back thy have received it since the 05/22/2024 and today 06/05/2024 haven’t received a refund on second pair order they sent an incomplete order”

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Posted 10 months ago

“I purchased my black back pack in February, I loved the bag. However I'm deeply disappointed 😡!!!!! My straps have several noticeable cracks, I'm afraid it may fall apart from the bag, I paid a lot of money for this bag. May I be compensated?”

Helpful Report

Posted 10 months ago

“I bought a pair of slides for the wife for Mother’s Day and she wore them only once and the stitching ripped on the top of the slides she’s a very petit woman and I tried to contact support and they said they would only return them if they weren’t worn and that they won’t even try to make things right. I emailed them multiple times and every time it was an automated BS message. I won’t ever give them any business and will make sure everyone finds out about the terrible coustomer service and quality of the products.”

Kurt Geiger 1 star review on 26th May 2024

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Posted 10 months ago

“I ordered items on May 3rd and paid for expedited shipping and now I’m being told that I won’t receive my items even though I’ve spoken with several different people about this issue one guy told me the it would be here by Thursday the 9th however someone else is telling me they don’t see my order or anything in that matter but I paid for it off my credit card so I took a sc and sent it via email a just to be told that my item is STILL being processed smh this is the worse experience ever because it’s my birthday weekend and Mother’s Day weekend and I have absolutely nothing because of this phony website and false advertising I will never shop here again or recommend anyone else to poor communication and lies is all I’ve been getting”

Helpful Report

Posted 11 months ago

“Needed to exchange a sale shoe for a smaller size. Unable to get a return label to complete the process. Was told it would arrive via email in 24-48 hours. Will not shop with this company ever again. Customer support is non existent.”

Helpful Report

Posted 1 year ago

“I bought a black clutch for the holidays. After using it just once, the black paint on the chain and on the snaps is already scraped off. VERY disappointing because it is adorable but not quality.”

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Posted 1 year ago

“Bought a pair of trainers..loved them in the shop but after wearing them I have discovered the tongue on both trainers dosent stay where it should and moves over to the side causing discomfort when wearing them! Rubbish. And you expect me.to believe that they are usually £150!! On closer inspection you can see they are cheaply made with cheap components. Primark sell better trainers for a lot less money!! Won't go any where near your brand again after reading all of these terrible reviews!!”

Helpful Report

Posted 1 year ago

“Awful customer service I returned a pair sneakers via fed ex It taking more than two weeks to get my my money back I have the confirmation and still I’m waiting to get the money in my credit card I won’t recommend the app to anyone”

Helpful Report

Posted 1 year ago

“Quality Issue with Recent Purchase & Bad Aftersales Experience On the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece. I took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........”

Kurt Geiger 1 star review on 4th January 2024

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Posted 1 year ago

“Worst website ever and it’s no contact number you have to email them and they still don’t comprehend.”

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Posted 1 year ago

“Purchased a purse for my wife. She used it for about three months before all of the stones began falling off. After going back and forth with them a few times, they literally said they don't warranty their products and there is nothing they can do. Poor quality, worse customer service.”

Helpful Report

Posted 1 year ago

“Wish I would have read the reviews before ordering... I fell in love with the jewelry bow collection so I found the bracelet and earrings ant Bloomingdales & Dillards. Ordered, shipped, received within a fews days and everything perfect. Then my main piece(the matching necklace) was only available at the Kurt Geiger online store so I ordered it and the wrong necklace arrived(one that was about $100 cheaper than the one I had paid for) I reach out to customer service, no exchanges are offered and it took me one whole day of arguing to even get them to send me a free return label(they said I had to pay for the return at first). I also had used a coupon code which they gave me a replacement code to re-order the necklace again. I dropped the necklace off about 3 weeks ago. Refund still hasnt been processed ... Meanwhile because I needed the necklace by christmas, I ordered it again last friday. Monday evening I get an e-mail that there was a technical issue and my order was unsuccessful and that the refund would take 3-5 days to process... I immediately reached out to customer service because after trying to order the item again that evening, the coupon code didnt work anymore... response was that they dont issue any sort of codes and to reach out again once I get the order confirmation which took until yesterday(wednesday) to even receive. I had my fiance order it under his e-mail to get a new code but qhen I entered it, it said code successful but the amount stayed the same. Again, was told to reach out after the item has shipped which I have not received a response yet... Apparently the necklace will be delivered today but I also paid for express shipping($10) which is ridiculous because if the company would operate correctly I wouldve had my necklace at the end of November without any extra costs for shipping... I love that set but if I hadnt already purchased the matching items I wouldve never re-ordered and will definitely NEVER buy from Kurt Geiger again. My friend in Germany had similar issues and was sold and send a bunch of damaged purses that she ended up returning but it was such a hassle for her... There is an influencer who works at Dillards and he warns about the quality as well. He said Kurt Geiger items make up about 70% of their total returns at Dillards because the quality is so cheap. STAY AWAY FROM KURT GEIGER PRODUCTS!!!”

Helpful Report

Posted 1 year ago

“Do not shop here!!!! They sent my huge bag in a small box causing it to be wrinkled and folded it. I returned it on 11/20 and being that my son lost the return label receipt they are stating they never received the return. Stores always keep the return label barcodes and they should definitely be able to tell that the item was returned. When you respond to them there is always a different person that responds to you! One agent responded asking me for the store I dropped off the package so they could file a report the next agent said there is nothing they can do! The purse was almost $200 and I know they received it back it’s ridiculous how they treat there customers if you lose the return label tracking information they lie and say they didn’t receive it so that they don’t have to refund you. I have spent a lot of money with them and this is not the way you treat your customers.”

Kurt Geiger 1 star review on 8th December 2023

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Posted 1 year ago

Kurt Geiger is rated 1.6 based on 146 reviews