Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.62

1.6 Rating 146 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a wallet I bought for a Christmas gift due to poor quality; metallic colors and the designer name was already falling off. It’s February 11th and I am still waiting for my refund. After several emails sent, I was told it would be refunded on the 6th. Poor quality and customer service. Not a good look Kurt Geiger!!”

Helpful Report

Posted 2 months ago

“I purchased the xxl denim purse and one f the eagle eyes was missing I am so disappointed I tried leaving the picture but I guess since it’s from my phone I guess it won’t allow me to I will redo the review from my laptop and include it”

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Posted 8 months ago

“Hi I did bought shoes for my daughter birthday gift. When I go home and open box the shoes was used I was very upset. I did spend more than one hour found a good design .and next day I returned it back. Same person is there she refused I was more upset how could she lied front of me. She not sorry She waisted my time also she not have other pair if I order it.she said to me I will write down next time you not allowed buy any shoes from our company. What a radicals people services.it will takes 1 week after I will received . Customer service is very poor. Company should not hire like this poor service.”

Helpful Report

Posted 9 months ago

“My husband as well as myself purchases many Kurt Geiger items….From Purses shoes jewelry and belts for me and shoes for him. My Husband purchased the large metallic purse for me in January and I just got the opportunity to carry it over the weekend for My Husband’s Birthday Trip and before the day was over the purse look worn and old …..I was embarrassed to carry it and it’s sad that it had been in the dust bag since the purchase….”

Helpful Report

Posted 9 months ago

“Received my XXL Kensington bag. The leather doesn’t smell like leather is is so soft it feels fake. It’s definitely not a bag that will hold up which you would think genuine leather would. I was on the fence about returning it and reading the comments I think I will before it’s past my return window.”

Helpful Report

Posted 1 year ago

“Just look how to the picture. They threw all the paper tgat should be inside the shoes in the box, and then the shoes on top and send it. The shoes have scratches... what can i say...”

Kurt Geiger 2 star review on 5th January 2023

Helpful Report

Posted 2 years ago

“Terrible customer service. Bought on the 31st and is now the 14th and still nothing! My parcel is stuck at Hermes depot since the 5th and I can’t find one phone number to call. I emailed Kurt Geiger customer service and got no response. Tried the customer service phone number and the line is off! So disappointing!”

Helpful Report

Posted 4 years ago

“I ordered for goods and paid then received email an hr after saying my order was cancelled because they were now out of stock🤬 I was also told money wouldnt be took out of my bank account which was also a LIE🤬”

Helpful Report

Posted 4 years ago

Kurt Geiger is rated 1.6 based on 146 reviews