Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband booked someone to come out to change his flat tyre. He couldn't drive it as it was basically dragging off the floor. We paid Kwik Fit £92.50 for the service, 5 days later when the mechanic was due to arrive, he apparently phoned in sick, so was rescheduled for another 4 days, again, it was cancelled on their end. They claim they only have one driver. My husband demanded a refund as he needed his car for work, they've yet to refund him and now because the car has been sitting for over a week, the driver's side tyre now needs to be replaced. We managed to get someone to come out and replace both tyres within 20 minutes of making the phone call! Now we are £250 out of pocket, but, not to worry, because I am now taking legal action against Kwik Fit. They shouldn't be taking customers' money if they can't fulfil orders, and they certainly shouldn't be refusing refunds for work not carried out. Watch this space.”

Helpful Report

Posted 2 years ago

“Review on appalling treatment at Kwik-fit, Berwick-upon-Tweed Preface I am a retired consulting engineer who enjoys the restoration of classic motor cars and also as an Advanced motorist I take my legal obligations on Road Traffic and Construction and use matters very seriously, I have been involved in the restoration of Jaguars, Rovers SAABs and Triumph motor cars and have a wealth of experience and expertise in all the engineering aspects of motor car design, for example a mechanic when asked why a certain figure is given for the torque on a particular bolt or nut, the mechanic’s reply typically would be that’s what the workshop manual states, in my career I was able to do the mathematical equation to assess the correct value. Background I identified an issue with a tyre on my car that would, in time require that the tyre be replaced. I have all the tools required to change a wheel in a totally safe manner, so I arrived at the depot with my tools and proceeded to remove the wheel prior to the replacement of the tyre. I was informed that the company would not allow this to happen and I was asked to replace the wheel so that the vehicle could be put on the ramp where in addition to changing the tyre a report on the vehicle would be undertaken, on the basis of the foregoing I decided that the company had no right to detain my car so that a report be compiled, my suspicion was that the company would look for additional work to be carried out so that a much higher bill be generated for this additional usually unnecessary work, I decided to leave the depot Observations That Kwik-fit has not changed its policy of trying to obtain as much money as possible from customers; you may ask how I have come to this conclusion? In 1984 I was employed as an internal auditor by Kwik-fit and as such I witnessed the sharp practices at various depots in and around the Edinburgh area, one memorable incident involved a senior citizen who was persuaded by the depot manager to purchase four new shock-absorbers he did not need, the manager in question said to me before the gentleman got out of his car that he would sell him four shock absorbers!!. I left the company, and several weeks later an article appeared in the Scottish Daily Record highlighting what I had already discovered Conclusion Due to the foregoing I would advise that any motorist should, under no circumstances use this company for the reasons given”

Helpful Report

Posted 2 years ago

“Car failed mot at Kwik fit due to upper front strut top bearing or bush took it back for repair and retest @£125 checked car over once at home none of the bolts on the strut had been touched even the spring was still dusty indicating to me that nothing had been done the car passed but had it failed in the first place won't be using them again”

Helpful Report

Posted 2 years ago

“I had a mobile tyre fitting booked and the engineer not only didn’t turn up but made no contact whatsoever to tell me. I then called and was then told the next appointment was a week away. No effort to prioritise my booking despite being entirely their fault. I then got a refund which takes a week to process and in the meantime had to spend money on cabs whilst I found another company to fit the tyre. All round appalling service. Will never recommend or use again”

Helpful Report

Posted 2 years ago

“Very poor customer service and lack of communication after ordered two new tyres for my car to be done by a mobile fitter, he didn't show up on the day when I booked the fitting, promised was going to be done the following day but same story again. Tried to contact customer care but no answer to calls managed to get a refund after several emails sent to them. I wouldn't recommend them to anyone as not reliable and professional”

Helpful Report

Posted 2 years ago

“My wife’s car failed it’s MOT ! Very happy about this as it’s been laid up for the winter in the garage and I didn’t notice the 50mm split in the tyre on taking it for the MOT. A pair of rear tyres being fitted tomorrow.”

Helpful Report

Posted 2 years ago

“Kwik Fit Grimsby are outstanding. They go out of their way to make sure that you are happy with the service received. Chris and his team are superb and we will be continuing to use them.”

Helpful Report

Posted 2 years ago

“Thanks to the Lads at Kwik fit Ballyhackamore branch Belfast For the Quick efficient service On changing my front tyre Much appreciated 👍😊”

Helpful Report

Posted 2 years ago

“Kwik fit Harlow today was very friendly. As a wheelchair user I found it easily accessible, receptionist was friendly,very helpful & knowledgeable on the tyres I enquired about. Would use again & would recommend.”

Helpful Report

Posted 2 years ago

“Kwik fit failed to fix my car properly, meaning more damage was done to my engine when I drove it away before it promptly failed again. They also failed to give me any reassurance whatsoever that I wasn’t going to have to pay full price for the damage incurred by their half job and for them to have a second chance to get it right. The guy on the phone told me yes the alternator should have been checked as well as the battery. But then backpeddled big time and told me a garbled bunch of nonsense to try to get out of what he’d just said. These guys are half asleep, don’t trust your car with them, it will cost you more.”

Helpful Report

Posted 3 years ago

“The most horrible place to be , rude customer service specialy dereham in norwich , they mess with your car and lose things and parts from it and tell you its already missing and charge you for new parts while they fit used parts frlm other cars!!! Never had an experience like that!!!”

Helpful Report

Posted 3 years ago

“Great team. Service tech did a great job. Will continue to take my car to kilmarnock kwik fit. Marak great Job thankyou.”

Helpful Report

Posted 3 years ago

“Today we met Keith,got the wing mirror sorted,very pleased with the repair. Very friendly service a treat to meet somebody who knows how to talk to customers. Will be using them again.”

Helpful Report

Posted 3 years ago

“I have visited a Kwik fit centre for wheel tracking check. There was no any issue but I just wanted to check the car and I told this to the manager. But after checking, I have been told that the front wheels need alignment. I surprised but accepted After the wheel alignment, the car got problems and the control of the car got difficult and it pulled to the left severely. I think Kwik-Fit just wanted to change me by making a problem to my car.”

Helpful Report

Posted 3 years ago

“Excellent service at Largs branch. Kept informed throughout. Brakes fixed.”

Helpful Report

Posted 3 years ago

“I was charged for a suspension arm 260£ and still have problems with my car, they didn't manage to fix the problem, they didn't fixed properly one bolt from the arm🤦‍♂️this are the Kwik Fit "engineers", I was back to them and let them know cos i still have a problem with my suspension and one guy said to me, we was 3 guys checking your car, 2 of them MOT guys🤦‍♂️and didn't find nothing wrong with your car, guys my advice is to be careful where you take your car to be fixed, is about yours and other traffic participants safety! Stay safe! Shame Kwik Fit!!!”

Helpful Report

Posted 3 years ago

“Paul I had a notification that Adam was on his way at 15.18 it’s now 20.19 and no one has arrived. Please could you arrange to refund me total cost which was taken last week £ 298.50 . I shall go elsewhere, I tried to get in touch with your organisation by phone on 4 occasions today spending over 30 minutes waiting to no avail. After many years of using Kwik Fit i shall do somewhere more attuned to customer service. Please confirm the refund has been made . Andrew Menzies”

Helpful Report

Posted 3 years ago

“Put my car in for routine wheel alignment, car was there for 7 days due to their incompetence, I was continually lied too they replaced new parts with new parts? The car was in a mess when I eventually picked it up, grease all over steering wheel, gearstick door handles etc, after all this steering is still not straight and loud rattling sounds coming from that area also damage to rear bumper and bodywork. This was caterham Surrey branch use at your peril.”

Helpful Report

Posted 3 years ago

“Great MOT System in place.Staff working hard to get my work done quickly and politely. Had a really insightful advice and top quality service. Highly recommend and special thanks to Bav from Kwik Fit Plus - London - Colindale.”

Helpful Report

Posted 3 years ago

“I put my car in for a wheel alignment check at Kwik Fit (Hospital Hill Dunfermline branch) late December. Usually I would use my local independent garage but as my car is an all wheel drive model I needed somewhere that had the kit for 4 wheel alignment. I was duly informed that the tracking required adjustment and that both track rod ends had a fair amount of play and replacement was recommended (which made sense as there'd been the odd bit of squealing on turning for the previous couple of months). The work was done and all was apparently well. Cue 3 months (but due to covid only 800 miles) later during its annual service and MOT (at my local garage) I was informed that the nearside ball joint was very badly worn and required replacement. The garage owner (a very experienced mechanic) informed me that said ball joint would certainly have been showing significant play back in December and therefore should have been picked up by the Kwik Fit technician. He advised me to go back to KF and request that they redo the tracking for free. I duly returned to Kwik Fit Hospital Hill to discuss the issue and was greeted by a manager who was disinterested, rude and combative. I was told that the guarentee for wheel alignment was a month (personally I think the guarentee should be based on mileage covered rather than a time interval, but I digress) and that a 'ball joint could go at anytime'. Now I'm a reasonably capable DIY mechanic and I know the odour of BS when I smell it and the whiff was strong. In my experience (and clearly the experience of my local mechanic) ball joints wear over time, they do occasionally fail suddenly but only due to a significant impact like hitting a large pot hole at speed. To be balanced the KF manager did say that it could have failed due to hitting a pot hole, but the fact is if you hit a pot hole hard enough to knacker a ball joint you're going to do damage to other suspension components (and very likely your alloy/tyre). I explained that I had not hit any pot holes, but was simply told tough and that I would need to pay for another alignment. At that point I informed him that there was more chance of Satan ice skating to work tomorrow morning than there was me forking out another 80 odd quid when KF clearly hadn't done the job properly first time round and that I would never darken the door of KF Hospital Hill (or indeed any other KF garage) ever again. His response was 'Fine, whatever!'. So to conclude Kwik Fit, if your business model is predicated on repeat business and good customer service generating recommendations I think you may soon find yourself up a creek without a paddle!”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 658 reviews