Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kwikfit is a poor paying company they dont look after the workers on the shop floor who do all the work and make money. If you a manager and above you are looked after, bonuses are non existent and if you do hit a bonus target managers get 60%of it ,then supervisors get a share then the rest of the staff to share a mesley amount. Lucky if you get £25 bonus. Very long working hours and you not allowed to get I'll becomes a problem. I will never recommend anyone to work for kwikfit coz you are just a number. As an ex employee I think they are slave drivers.”

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Posted 4 years ago

“The Uxbridge Kwik-Fit branch stole my original ford battery and replaced it with an old one. I got into my car after paying for the £600 car service and the car wouldn't start. I lifted the car bonnet up and they had stolen my original ford battery and replaced it with an old one. When I confronted the staff and the manager they were very rude and I felt very intimidated. I talked to the mechanic who fitted this old battery and he told me that his manager told him to do it. They wouldn't give my ford battery back; I was a student nurse at the time and was very shy and timid as I was only 18. I tried to complain to Kwik-Fit customer service and they didn't care and kept putting me in touch with the manager who stole my battery. These guys are thief's, I should have called the police. Avoid this branch at all cost as they will steal the original parts of your car and replace them with old ones. Very dishonest people who work at this place.”

Kwik-Fit 1 star review on 14th March 2021

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Posted 4 years ago

“I went in for one new tyre to Kwik Fit Hendon. Three mechanics swarmed around the car, telling me I needed 4 new tires and my wheel alignment was wrong. I was having none of it, and took my car to my local garage. Turns out 3 tyres were fine, my wheel alignment was fine, and indeed all I needed was one new tyre. Never again, Kwik Fit. They exaggerated my problem to get more sales.”

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Posted 4 years ago

“Very happy with the service. The manager is great and they are very helpful. Thank you 🙏🏽”

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Posted 4 years ago

“Booked a Service and Mot at my local Branch firstly surprised that full payment was taken 10 days before appointment and my vehicle failed its Mot on 3 issues and then had to pay a large amount to have issues resolved .I feel that I was ripped off with this work and was shown no proof of failed parts or print out on emissions failure which was one of the issues.Several people warned me about this Company after I booked it in and paid for original Service and Mot which was proved to be accurate that they find issues to over charge you most unsatisfactory would not recomendd”

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Posted 4 years ago

“I went to the Lancaster branch for an MOT and Danny Morgans went above and beyond and was extremely helpful, he is a credit to Kwik Fit.”

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Posted 4 years ago

“I went for an MOT at Kwik-Fit Lancaster and my car failed. When I got a quote on fixing it the price was a lot higher than other mechanics I checked with and included a new battery which is not part of an MOT. I believe they were trying to exploit my lack of car knowledge by charging high prices and charging for things not needed. I moved my car to a different mechanic and the price was halved and my battery was fine. Do not recommend.”

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Posted 4 years ago

“Kwik Fit Chester le Street branch. I arrived on time and was dealt with immediatly by Stew and Alf. Very professional service.....2 new tyres and wheel alignment. No nonsense service.”

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Posted 4 years ago

“It does what it says on the tin A quick and easy and efficient garage with friendly staff.”

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Posted 4 years ago

“Kwik-Fit in Bletchley. Excellent service from the team in Bletchley. Came in with a flat tyre, quick but thorough assessment resulted in a repair rather than a new tyre. Speedy service and I was soon back on the road. All of the team were very engaging and efficient with particular thanks to the manager on at the time ( Sunday 21/02) who gave excellent customer service. No hesitation in using this depot again.”

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Posted 4 years ago

“I popped into my local Kwik Fit Sudbury depot, for some brake pads and tyres for my stepdaughters car, both Jamie and Darren where very helpful, excellent customer service would highly recommended.”

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Posted 4 years ago

“Over priced and was charged for work not carried out. I had two budget front tyres and a ‘wheel alignment’ done. I was charged for the replacement of 4 tyres rather than two and I had my car checked by a mechanic after the work was done and he confirmed that kwikfit had not carried out the wheel alignment as there was no evidence that the nut had been cracked in order to of carried out the work. The mechanic at kwikfit did not try and provide evidence of the work being carried out”

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Posted 4 years ago

“I went in to Kwikfit Chandlers ford for just a quick tyre check and was overwhelmed by the great service and assistant by the team who were so helpful and got me sorted and happy..thank you most of all to the Manager David Clark..you have excellent customer service and I will recommend to all my friends and family...Tazz pather ..Thankyou Dave and your team”

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Posted 4 years ago

“Turned up to the Newquay branch with low pressure indicator on my tyre monitor Fearing a puncture Couldn’t even look at my car never mind help Called as I’d spent over £800 on tyres there on my last tyre replacement”

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Posted 4 years ago

“Scammed my girlfriend for £400 for two budget tyres. They do the laser alignment scam here. Totally untrustworthy and said if you don’t do this you will die in accident.”

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Posted 4 years ago

“Canterbury branch I drove my Tesla in this afternoon as one wheel was making a loud screeching sound. I was able to sit in the warm whilst Mark got the car up on the ramps. It took about half an hour for him to ease a stone out that was stuck in the brakes. I couldn’t ask for better service - I will definitely back. Thanks again Mark!”

Kwik-Fit 5 star review on 3rd February 2021

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Posted 4 years ago

“Went to kwik-fit walthamstow with a puncture in my front tyre. 70 plate car, new tyres and a very small circular puncture at 90 degrees to the tyre tread. The technician (that's a joke) took the tyre off and rolled it over to me and said "look" as if that was meant to convince me, "you need a new tyre". I said, are you telling me it can be repaired, yes or no? He refused to answer saying, " it might leak". Told him to repair it. He begrudgingly did so. He then reinflated the tyre, sprayed the puncture spot with some soapy foam and called me over. Look, it's leaking" he said as he pulled on the end of the untrimmed plug he had just pulled through the hole. In fact he had to distort the tyre rubber to make it do so. "You need a new tyre" he persisted. To shorten the story, the technician and the manger are crooks in my honest opinion and think that their customers are fools with no knowledge or skills. I left in disgust and the puncture repair is fine, pressure holding at 35 psi and have been driving on it for 5 days now. DO NOT USE KWIKFIT.”

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Posted 4 years ago

“Kwik-fit Goldhawk Rd. 332-336 Goldhawk Rd, Hammersmith, London W6 0XJ. I've visited many Kwik-fit in London and this one is by far the best. Seriously they are so efficient, the service is fast, best honest prices. Speak to Vera she was amazing. From now on this Kwik-fit will be my go to. Thank you”

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Posted 4 years ago

“Avoid Kwik Fit Howard Street Bolton I have had to award 1 star because I couldn’t do a review on zero stars which is how I feel . After fitting a tyre we felt that my alloy wheel had been damaged . Kwik Fit always photograph the wheel trims prior to doing work to be able to accurately answer any queries of damage . This procedure produced a blurred photo which was useless - they therefore could not back up their assurances that the damage was there prior - however the manager was TOTALLY against anything we said - he said he fully backed his staff even though they hadn’t followed protocol - said they haven’t time to check if their photos are any good - we spent 1 hour trying to resolve it . The manager - Nick Buczynskyj said he wasnt bothered about their system not being adhered to , he said his area manager Rob Jackson wasn’t bothered either . I was very upset - it is a lovely car which I have only had 1 year . He proposed to put my old tyre on & send me away with a damaged alloy . He said people are “ trying it on “ all the time - hence they take photos to prevent this - well that’s a great system & would have solved this dispute immediately if they had followed their own rules . Another good customer service line from Mr Buczynskyj was I was only upset because I was ashamed that I’d damaged my own car !!! I am a 50+ lady who has never complained about a wheel trim ever in my driving history since age 17 and yet a young male manager of about 27 yrs old feels it is appropriate to speak to me with those demeaning words . This upsetting and insulting experience at Howard Street Kwik Fit garage cost me £245.85 BE WARNED unless you want to risk damage to your car & also experience the worst customer service & insulting behaviour ever - then DONT CROSS THE THRESHOLD - pay more if necessary & go elsewhere - it’s worth it to avoid the upset & stress that I have been subjected to today !!!!”

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Posted 4 years ago

“Excellent service for my MOT. Quick, polite and professional”

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Posted 4 years ago

Kwik-Fit is rated 3.0 based on 658 reviews