Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only given 1 star as can't give a minus ! Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY". I could go into all the ins and outs of the conversation that followed but I wont bore you all. Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !! CLOWNS - BUT KILLER ONES !!”

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Posted 1 year ago

“Visited the Patricroft branch on the 15th November and the kind, courteous attention provided by Akeem was excellent. Thankyou”

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Posted 1 year ago

“Kwik fit abbey lane are simply the best team in the UK as a driver always use them and family As for Manish parmars review it is rubbish does he think it is his dad's garage they are always helpfull you have to wait your turn”

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Posted 1 year ago

“I booked my car in online at the Mitcham Road center in Croydon for it's annual MOT. I was attended to straight away by Paul and Matt. They were extremely polite, friendly and professional. I did not have to wait very long. All the MOT paperwork was completed and ready for me in under an hour. I am very happy with the service and I have been using Kwik fit for over 5 years for servicing and MOT, across different centers including (St James road & South Norwood) I have never had any problems and find them very reliable. Thank you!”

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Posted 1 year ago

“Book you in then leave you 2 hours change a tire”

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Posted 1 year ago

“Hi Booked my car in online at Lodge Road portswood .see the guy in charge with the tattoos on right arm Ps he was very onnest and said if it need fixing today can't do it as short staff I sId OK Ps so he took the car onto the loading ramp looked at my car showed me a blot came lost he fixed it there and then ps didn't charge me a penny Please can you tell him thanks and he was very onnest with me will go back any time thanks 5 stars”

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Posted 1 year ago

“Excellent staff and very helpful if you have a problem. I can't recommend them enough.”

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Posted 1 year ago

“Today Sunday 1st oct 2023 went to Kwik fit Lancaster, with my fiat 500 and rapidly losing air puncture, a very rude off hand staff member said they had no time to fix my puncture and check tyre, they could maybe fit me in Tuesday !! I then asked if they could blow it up, to give me a chance to get help, they again refused, which was quite shocking and not unnoticed by other customers, it would seem they were only interested in selling new tyres and were also not women friendly, a very short sighted view, they are open Sundays and should not employ staff who would obviously do not want to be at work, Kwik fit bosses need to step in.”

Helpful Report

Posted 1 year ago

“Very unprofessional staff are illiterate unable to write even postcode unable to help with simple repair after being informed they will not be able to repair I went to small garage and had repair done in 15 minutes”

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Posted 1 year ago

“They cancel Mot bookings and use the excuse the tester fell ill. In reality they are over booked and need to put work off. This has happened twice. Basic ball joint needed replacing they did not have the skillset to do this.”

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Posted 1 year ago

“Took my car to the kwikfit garage In Bridgend where the manager Paul Watkins took my car for a service whilst there I was advised that there were some issues that needed fixing asap and my Mot was due and I asked him if any cancellations could he squeeze me in as I didn’t want to pay for repairs if it failed Mot he was more than obliging . He phoned me the next morning said there was a cancellation and then phoned to explain what it had failed on and the cost of the repairs . I explained I was a single parent and could not afford to do the advisory’s only the necessary things to pass Mot he understood and I asked if I could have my car back the next day as I needed it for a journey I was making today and he phoned me last night to say the car would be ready this morning for collection 5* customer service and communication from Paul , Rob and his team at the Bridgend branch would highly recommend this garage just for the quality of the staff alone. Collected my car promptly this morning all ready to go thank you boys you all deserve a raise .”

Helpful Report

Posted 1 year ago

“Kwik fit is the worst garage mechanic ever will never know until you take your vehicle to one of them , I went last week for full service cost me £277 from 10am to 15pm and they said to me I have oil leak , the 4 break to be change very soon , rear tyre to be change , I said I will bring my vehicle in deferent day , so I took it deferent garage to investigate all what's wrong they none of this things to be change except the if I want as I travel every day to work , guess what didn't even charge for the check-up except the tyre, So Honestly I'm not even sure if kiwifit did full service or not , to take £277 If anyone do go to kwik fit stay next to your vehicle just in case or there all of good garages out there, and cheaper”

Helpful Report

Posted 1 year ago

“Quoted my wife £310 to replace two tyres.She went to a local garage who did it for£140.”

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Posted 1 year ago

“I’ve been using Kwik Fit Surbiton for many years for my MOT (10-year-old car) Reception is a welcoming area and always, in my experience, attended by someone very pleasant and efficient. The inspection bays are always busy and the same staff seem to have been working there for years, so something must be working well. Generally, they are very good at timekeeping and if they say come back in an hour then the work will have been done. Very happy with the service I receive and I shall continue to use them as is necessary to have my car service and MOT. Easy to book MOT online and they offer a discounted price”

Helpful Report

Posted 1 year ago

“Extremely unprofessional and verbally abusive. Kwikfit Leamington Spa. Have to report them.”

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Posted 1 year ago

“The guys at Lexington Spa depot, Gordon,Adam,Dan and Aaron were extremely helpful to myself and my wife putting themselves out to get us back on the road after a traumatic day of getting a puncture on the road especially as we had to get to Southampton the day after for a flight to Jersey. We can’t thank them all enough for doing a great job and helping us out in the situation. Thanks Guys”

Helpful Report

Posted 1 year ago

“took car in for a tyre puncture, cost £27.00 on inspection of said tyre, the nail i could see was in the tread , no where near the rim,, kwik fit mechanic said needs a new tyre , cost £130 took it to another tyre garage £10, fixed puncture. happy man. what is kwik fit policy don’t fix puncture when we can flog a new tyre instead”

Helpful Report

Posted 1 year ago

“Recently took a punctured tyre into Kwikfit Deal, the repaired it and charged me £30...After a day the tyre lost pressure, i took it back to be repaired properly! It was a small nail in the tread. They rang me and said the repair had been badly done and i would need a new tyre saying they would discount it as it was their fault. offered £30 off £211 tyre..Obviously this wasn't a discount as they were only refunding the poor repair..The tyre was then 179 I checked on two local garages and the price was £164....Never again!”

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Posted 1 year ago

“Darren the manager and his team went above and beyond to fit a new tyre on my car whilst I was visiting the area to attend a funeral. Thank you so much for your help.”

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Posted 1 year ago

“Went into Kwik-Fit today(Wednesday) and the earliest they could check my tyres and exhaust was the following Monday.....what amazing service....!!!!!!!! Will not go there again”

Helpful Report

Posted 1 year ago

Kwik-Fit is rated 3.0 based on 658 reviews