Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joe at Basildon has great customer service He talked me through what had been done etc no fuss no worries and it was a very professional experience More managers like this please”

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Posted 2 years ago

“Second time disappointed with Kwik Fit. Last year after a full car serviced, the oil leaked off the car and nearly damage the my car engine. Today absolutely disgusting low standard quality and customer service again! After MOT which cost me a fortune -£750 (absolute scummers),I had to go back three time and asked them to sort technical issues as a result of incompetency and cut a corners work. £89 per pegeot 308 disk!!! The most expensive I could find on-line costs £45. Kwik Fit - Never again.👎👎👎”

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Posted 2 years ago

“Broke down in Dorchester lucky the mobile van was just around the corner to where I broke down. Kevin was helpful and a life saver”

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Posted 2 years ago

“I was delighted with the efficiency and friendliness of the team at the Whetstone Kwik-Fit and I hope this reflects the quality throughout the firm. Paddy Lyons.”

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Posted 2 years ago

“I recently needed a new tire for my car - staff for the job done quickly - great service!”

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Posted 2 years ago

“Had a quote for two track control ends. Including labor. £220. I bought a set for £13. Labor would be about £40. Two rear shocks £130 each including labor. I can buy two for £30. Labor £40. He said plus four tyres which would cost a total of £700/50. What a SCAM. IM GOING TO REPORT TO TRADING STANDARDS.”

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Posted 2 years ago

“booked a car in for a tyre repair at home for Friday through the mobility scheme. they have email the wife today thursday to say they cant now do it till Tuesday leaving her stuck at home kwik fit definitely aren't quick and definitely don't care about someone with a disability.”

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Posted 2 years ago

“Kwik fit Dorking branch broke my bonnet release then just handed me my car back without telling me or fixing the damage they caused, i realised what they done on filling up for fuel as i went straight to the garage then tried to check my oil i found that i couldn't open my bonnet, they had the car for 3 days in total fitted new brakes then MOT'd the car except no they failed their own work front brake hose leak which they didn't notice ! Put it on the fail cert, just unbelievable really, on top of that when i return to ask them about why the bonnet now doesn't work the manager was rude and totally couldn't care less, just hopeless i wish i had read feedback first, i certainly wouldn't ask them to fix a toaster let alone a car, rubbish !”

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Posted 2 years ago

“When I wrang Costomers Services, two separate Numbers, with out saying why, or what, just hung up, is this what they call Customer Service, I will never use them again the Guy's at the tyre centre were brilliant just Head Office had no respect, hanging up it just made me fuming.”

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Posted 2 years ago

“Very good service no waiting straight in and the car was done.”

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Posted 2 years ago

“Went to Kwakiutl-fit for service which was ok they then told me I needed brake pad which would cost £130.00 so I booked it in but when I went to pay they has put discs on without telling me and charged me £272.00 which came as a shock as my car had only done 20000 miles and on the dealer web site stated they should only need changing around 40000 I have spoken to other people and they have also had similar experiences so just be wary maybe get another quote from another garage before you commit I will not go there again!”

Helpful Report

Posted 2 years ago

“Went in for wheel balancing and aligment. Tech says "Pa" your chambers needs to be set. I say all good as we prepping for our holiday and will be towing a luggage trailer. My bill jumped from R300 to R800. When I'm about to leave and ask for the print out of the alignment job and guess what the printout showed that the chambers were fine and didn't need adjustment. After a back and out with them the didnr charge me for the fitious job. Kwik Fit Mitchells Plain.....mense be careful!!!!”

Kwik-Fit 1 star review on 23rd December 2021

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Posted 2 years ago

“I visited llandduno for a day out when we arrived there we had a problem with the car we looked underneath and saw that the bracket that holds the shock in to place had lost the nuts and was hanging off so we took a chance and called in to kwik-fit bear in mind they do tyres batteries ect I ask if the could help and get us back on the road to head home all we need is 4 nuts which they didn't have the right size so to my amazement the area manager stuart took me to halfords to no joy they didn't have the size so we went another garage still no joy 3 garages later to llandduno garage which was the last place we could try we found the 4 nuts and didn't charge a penny so stuart drove us back in his own car and time and put the car on the ramp and fixed it him self with in 19 minutes the car was fixed and they never charged us a penny so as we were so grateful we donated £30 to there cancer charity these guys are top blokes so next time your in a spot of bother always give them a chance like we did we couldn't thank then enough llandduno kwik-fit well do lads 10 out of 10 from us 👍👍”

Kwik-Fit 5 star review on 22nd December 2021

Helpful Report

Posted 2 years ago

“Great MOT System in place. The car failed and it needed cv boot, Kwik fit do not do these fixes so I had 10 days to get work done and get free re-test. Work done, booked back in with Kirk fit for re-test 10am next day. Arrive next day , there is another customer in 10am slot they gave me. Shrug shoulders, they say what can they do? Give me my slot I booked in with them day before!!! So I get told to come back in 30 mins. Come back, still doing the 10am slot and I wait, and wait (until 11:30am). I’ve got a life and cannot just sit around waiting in hope. Very unprofessional at BULWELL branch (Joe). Before this I had nothing but praise but with this I feel they had already got my money and a re-test was not high on their list of agendas or priorities. While I waited 3 MOT were finished and paid for 😡”

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Posted 2 years ago

“A home visit was booked to replace two tyres on a mobility vehicle and the time frame was stated between 8am and 5.30pm. I am a carer for my three children and so cleared appointments and family had to stay at home all day. I waited in all day and no one had arrived by 5.30. Had to ring Kwik Fit and they told me that they had rebooted for two days time!!!! A phone call would have helped so that I could have replanted the whole day. NO COMMUNICATION”

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Posted 2 years ago

“Booked a slot … came back as planned with my tyres ordered I’ve been in the waiting room for 1 hour … after waiting in my car for 35 min prior to this Still waiting”

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Posted 2 years ago

“As with previous! Owing to the state of the rubbish in the roads now!!! Once again they have excelled. Thank you to the team at South Ruislip on a Sunday morning.”

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Posted 2 years ago

“Went In with Michelin tyres came out with low grade tyres that the sensors on the car don't even pick up. Last visit we were told by a worker that the nail in the tyre that was to be taken out was never removed which left us having low pressure in the car alot. He blamed a colleague that was not completing jobs properly.”

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Posted 2 years ago

“Called to kwik fit brotton. They git ny car in very quick and ny car was fixed in 20 minutes. Great service and all the staff were very pleasant and helpfull. I woukd recommend them to anyone”

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Posted 2 years ago

“Offer hassle free car repair service and ideal for MOT and tyres.”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 645 reviews