Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“MOT booked at the Otley branch. They took it straight in when I arrived at the time I'd chosen online when I did the booking. Around 45 mins later all done, with a a pass certificate. Thanks to Taylor and the team for a very efficient job with pleasant service.”

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Posted 2 years ago

“Outstanding service from Steve at the Cambridge branch today highly recommended thanks”

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Posted 2 years ago

“I had a mobile fitting booked for 8.30am the next day. They emailed at 6.37pm that night to say they wouldn’t be coming. I had made several calls to them over 3 days to try and get it rebooked. They promised they would call and never did. Eventually I asked for a refund as they took the money immediately. It’s been 4 days and they have only just emailed to say they have issued a refund. BAD SERVICE”

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Posted 2 years ago

“I had great service and attention I from Wayne at the Earley branch. He was helpful in every way, was always concerned to answer and satisfy a number of different questions I asked, and he gave me excellent confidence that I was in good hands. An excellent experience!!”

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Posted 2 years ago

“Matt was very polite and kept me informed throughout my time at Quick-fit in Bexhill-on-sea. Nothing was a problem and I left within the time frame given, a very happy chap with 4 x new tyres! Thank you Matt & Team”

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Posted 2 years ago

“South Shields depot - Professional, friendly employees who are happy to help. Great service - Thank you”

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Posted 2 years ago

“i would like to praise the Kwik-Fit team at the Borehamwood branch for the amazing service they have provided me over the years, the staff was very friendly and professional, special praise to Bhavesh Modasia the manager, for his quick support and courtesy.”

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Posted 2 years ago

“Had 2 new front tyres fitted to our car at the Newark branch. Very pleased with the price and the staff were very efficient and courteous.”

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Posted 2 years ago

“Kwik fit always happy to help never had a problem always polite and they tend to so the job as quick as they possibly can would recommend”

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Posted 2 years ago

“Weymouth 11th Nov 2021.. 0915. Took my 15 Yr old VW Jetta for its MOT. Surprised to learn I had a gash on the inside of my front nearside tyre which there was no accounting for, and the link to my anti roll bar had worn. This is a car which is regularly serviced and does little mileage. Manager, Steve Keogh, went into action quickly and the team had me back on the road by 2pm. Very impressed.”

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Posted 3 years ago

“Very good service , easy to book and you get to talk to a real person. Chris and Paul were great- excellent customer service . Have been before and will defiantly go again. Very satisfied customer”

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Posted 3 years ago

“Kwikfit Whetstone is lucky to have Kim- what an excellent manager of so many things at once - kept her cool in the middle of several challenging situations while I watched (waiting for my tyre change). Thanks Kim, and Jack who did the tyre work. Will be back.”

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Posted 3 years ago

“Ordered and paid for off-road tyres for my work, MOT booked after tyre fitting, Kwikfit van turns up with free V rated tyre upgrade, no off road tyres. How stupid can you get, why would I need to drive 149mph off-road ? With work to do and MOT booked forced to have the tyres fitted and accept a paultry few quid off or lose my pre-paid MOT, and wait to be off the road another week, whilst waiting for another appointment. Total waste of my time, and rinsed for £223.00. Did they know what they were doing, of course they did. Called customer services to complain, told they would call me back. Yes, they know all the tricks, guess what, no call ! They know all the tricks in the book. Wouldn't use Kwikfit ever again, ** WARNING** to others”

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Posted 3 years ago

“Glossop Centre - Very professional service - kept informed of work required and as it progressed. Manager was very helpful.”

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Posted 3 years ago

“We visited the Dorchester branch on a Sunday morning with a tyre pressure problem whilst touring in the area. In spite of being there 10 minutes before they officially opened we were waved in and dealt with in an efficient, professional and friendly way. Great service as always from all the branches we have used over many years.”

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Posted 3 years ago

“I was told an hour before my mot appointment that they had to cancel because they had not hired anyone to do the mot. I had booked 3 weeks in advance with less than a week before mot expiry. Their next available slot wasnt until 2 weeks after my expiry. Just gutted they rang me only an hour before the appointment despite book 3 weeks early.”

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Posted 3 years ago

“Liars & theives, My daughter came in for two tyres, told she needed wheel alignment at a cost of £59, the tyres on her car were 4mm & worn evenly, been on the car 5 yrs only changing as one had a slow puncture, I'm absolutely disgusted, I though these practices had stopped years ago”

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Posted 3 years ago

“Once again an excellent service from Ryan and the team at Stirling. MOT questions answered, professional and friendly with great lines of communication everything on point as always.”

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Posted 3 years ago

“Booked my car in for a brake check and was informed that I needed pads and discs all round, this was despite only having had the front pads and discs done by Kwikfit just 6000 miles ago. I was told that I was entitled to free front pads as part of their free pads for as long as I own the car deal… Quote for the work was £384 (remember, free front pads). Booked in the work to be done the same day they were performing my MOT and left. Decided to call another garage for a quote which came back at £345, cheaper than Kwikfit even without the free front pads. Cancelled the booking with KF and booked the independent garage instead. Took my car there yesterday, dropped it off and went into town to kill an hour. Went back only for the mechanic to tell me my rear pads and discs are absolutely fine and my front discs are fine too. The front pads have some life left in them but he recommended they are replaced soon and that they seemed inferior compared to the rear (original) pair. I should point out that my car has only done a total of 24k miles, I’m not a boy racer, don’t drive hard and most of my miles are from dual carriageways! I am disappointed and disgusted with KF for this, for trying to rip me off. I have been a customer for a long time and have had brakes/tyres/services/MOTs done there with my previous vehicle as well as my current car. I have now cancelled my MOT, I would rather pay another company/garage £15 more for that than spend another penny with these rip off merchants ever again!!!”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

Kwik-Fit is rated 3.0 based on 645 reviews