Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service of car thanks”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. Ordered tyres to be fitted today to be advised when I arrived that they had not been delivered yet. If you are going to advise customers that their tyres will be available then please make sure that they are or at least have the decency to contact customers to delay their appointment (and perhaps don’t allow bookings until delivery confirmed). Not only did I have a wasted 30 minute journey but also wasted fuel and my own time which is precious. Needless to say I asked for a refund and will never return to kwik fit for anything in the future.”

Helpful Report

Posted 3 years ago

“Took my vehicle for an mot yesterday in wellingborough. It sailed through its mot last year with no advisories. I returned to the garage to be told it had failed with 6 major faults and 2PAGES of ADVISORIES!! I have only driven the vehicle 1500 miles since last year..I immediately took it to another garage and when they saw the list( they had previously done a little work on my vehicle), they couldn't believe it and stated they had never seen anything like it. Needless to say they are going to re mot it next week!! The mechanic even stated that some of the advisories didn't even make sense..avoid at all costs.”

Helpful Report

Posted 3 years ago

“Unwelcome nail in the tyre when touring in Ayrshire. Took it to a leading repair brand beginning with "H". They said that I would need a new tyre that would take a day or two to locate. Luckily Kwik - Fit on Maybole Road Ayr was close at hand. Though the site was very busy the manager fitted us in and Paul quickly removed the offending nail and ascertained that there was no need to replace the tyre. He checked all the tyres and we were quickly on our way with no charge. Exemplary service that left me very impressed.”

Helpful Report

Posted 3 years ago

“Steve was on reception, at the Gravesend store he had a very awkward customer. Steve was polite throughout the service, explaining the cost of the tyres and that the wheel alignment needed to be done as the tyres would wear unevenly. He went through different prices and quotes until the customer was happy. I was very impressed with his service. Even more so when I was told I had ordered the wrong tyres for my car. I should of ordered run flats. Steve checked if he had the correct tyres in stock, he apologised that they were out of stock. He refunded my mistake and ordered me the correct tyres and rebooked my car in. I was so embarrassed by my mistake, for wasting his time but Steve made me feel a valued customer and went out of his way to give me great service. Thank you so much Steve and team.”

Helpful Report

Posted 3 years ago

“Amazing staff especially Jazz who sorted out my puncture and fitted me in quickly as on my way to work”

Helpful Report

Posted 3 years ago

“Got a tyre replaced and they charged me £202. Same tyre in Halfords £162.99. I can understand a slight variation in prices but that is beyond.”

Helpful Report

Posted 3 years ago

“I booked my car MOT for 23rd June month ago. Today I have been told we cannot do MOT on 23rd as we don't have MOT equipment till 24th June. I requested to get it done early. Mechanics was adamant to do it only on 24th. I explained that its my daughter's 5th Birthday and I committed her so I don't want to ruin my day waiting whole day and also asked what do you mean you don't have MOT equipment at branch. It's bizarre for me. Finally I gave up raised a complaint at head office and booked my MOT with Halford in short notice without having any trouble. Guys please don't use Kwik-Fit staff is so abusive and rude. They don't value Customer so we shouldn't value them. Please shop around many others will provide better service in cheaper prices. All the best.”

Helpful Report

Posted 3 years ago

“Had a low pressure warning on one if my tyres. Managed to get a next day (Sunday) appointment. They inspected the tyre, found and repaired a puncture for no charge. All free. Amazing!!”

Helpful Report

Posted 3 years ago

“Called in at the bridlington quick fit for a puncture repair was told they would not be able to do it until tues went elsewhere wont ever use quick fit again”

Helpful Report

Posted 3 years ago

“Ex employee treated like a nobody! Customers paying for parts and not getting fitted! Really bad things go on! Should be back on watchdog!!!”

Helpful Report

Posted 3 years ago

“Far away from home in High Wycombe I needed assistance of My favourite garage Kwik Fit when my tyre pressure light was on my dashboard I called at the Kwik Fit depot at 97 London Road High Wycombe and was dealt with by a very pleasant and professional mechanic named David within minutes my problem was fixed tyres pressures checked warning light extinguished enable to return.home to Cheshire later in the week My thanks to the young man named David Well done 10 out of 10”

Helpful Report

Posted 3 years ago

“Had 4 tyres fitted but after I had an issue with a TPMS sensor that was damaged. I could not prove they damaged it but I had no issues previously for 24 months!. Main concern was that it transpired that they also fitted one tyre in the wrong direction so the rotation was going backwards. Also two days later they undertook a MOT on the car and it passed although I should have been advised it was a MOT failure due to the tyre incorrectly fitted.”

Helpful Report

Posted 3 years ago

“I rang Northampton Kwik-fit in the morning to say I had a nail in my tyre. The manager asked me to bring the van in at 2 o’clock the same day. I waited for an hour and a half for the job. I was thrilled when I was told that they had mended the puncture and that I wouldn’t be charged at all for the job. I will definitely use Kwik-Fit again as my first port of call! Thanks a lot for your service!”

Helpful Report

Posted 3 years ago

“Very happy customer. I Took my DS3 to kwik fit plus London Rd High Wycombe. For change of wheel bearing the job got done and I wasn't satisfied, however the team there was very courteous to make sure I was satisfied especially the manager, they took the vehicle back and fixed the things I wasn't happy about and even gave me a massive discount....”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I booked my wife's car in for a service at the Knaresborough branch and thought no more about it until I got home from work for her to tell me it had failed on loads of issues and was not safe to drive . I think they used a shock tactic to gain the work. When all they needed to do was advise her that in the near future three tyres would need replacing and the tyre seal was out of date , none of which were at or even near a legal limit and for the work they did they charged my wife an extra £300 and this was for a 165/60 13 Arrow tyres what they advertise as a low budget tyre. I thought Kwik fit was trying to get away from this sort of image that it has had for a long time .”

Helpful Report

Posted 3 years ago

“Needed tyre for mini ...local one didn't have travelled 18 miles to uckfield had two in stock but even open for another hours could and would not change... too busy told... person on desk unhelpful bordering rude... travelled another 25 miles to Tonbridge.. and on it straight away and helpful... and before anyone says anything I know how long it takes to fit and balance a tyre I used to be a tech at bmw London fir 8 years...”

Helpful Report

Posted 3 years ago

“Had Quik Fit mobile replace tyres on my car this week but the first time I've driven I see I have a flat tyre. I then got support from BMW roadside recovery who told me that the tyres on my car are not run flat despite these being specified to Kwik Fit. I have tried to call Kwikfit Mobile customer service to discuss the matter and was kept in a queue for over 20 mins and spent the last 12 of these being told I was first in the queue. I then ran out of time and had to leave without speaking to anyone. How few customer service agents are working if I can be first for over 10 minutes?”

Helpful Report

Posted 3 years ago

“Bought car battery, but still had trouble starting car, took car back, he told me it was alternator fault, I said do you think so, he said I KNOW SO! I thought he was wrong because it was showing 14volt input when engine running, took it to my Mechanic put new starter motor on, Problem solved”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 645 reviews