Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 644 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just attended Kwik Fit on the Stafford Road with a flat tyre for a overbooked appointment. Excellent customer service from the Manager and the staff. I was kept up to date on what needed to be done on the vehicle. Excellent service, a credit to the Kwik Fit brand.”

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Posted 10 months ago

“I will like to thank Mr Phil Gardiner for the excellent service that he provided regarding doing the tracking for my Ford Transit (OW17 PLJ) The vehicle was driving perfectly after leaving Ruislip Manor branch and the customer service was polite and professional will definitely recommend to family and friends.”

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Posted 10 months ago

“Too busy to even look at a tyre despite no other customers present at 8:30 in the morning. Suggested I try a local competitor.”

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Posted 11 months ago

“I needed a mobile tyre fitter. Rang the local Kwik-Fit and they gave me a number to ring. After 30 minutes I was still on hold. Tried ringing Customer Services and Head Office. Couldn't get any of them to answer.”

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Posted 11 months ago

“I booked the very first appointment on a Saturday morning then waited two hours to have a tyre fitted. The fitted stripped two of the studs and couldn’t get the nuts back on. In the end tried to blame on who ever fitted tyre before. They suggested I go to main dealer and get two new ones. Turns out that’s a waste of time because they’ve stripped the thread so badly they won’t go on. Now go to take a day off work and have fixed at my local garage. Would not use them again if you put a gun to my ahead, shocking service.”

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Posted 11 months ago

“Had brilliant tyre repair done by PAUL and The team at Quixk Fit at Central Stockport under the arches… Top team -highly recommended 5 STARS”

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Posted 11 months ago

“Went in for a tyre tracking at Eirth branch came out with extras… damages to the car bonnet. Don’t expect the staff to acknowledge the damaged, they just laugh at your face, very rude, its your words against theirs unless you took extra measures by taking pictures of your car’s condition beforehand. Let’s just say, we will never be using Eirth Kwik-Fix again. Visit Eirth Kwik-Fix at your own risk, the management does not take any responsibility for any damages to your car made by any member of staff. You have been WARNED!”

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Posted 11 months ago

“I have only given 1 star as can't give a minus ! Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY". I could go into all the ins and outs of the conversation that followed but I wont bore you all. Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !! CLOWNS - BUT KILLER ONES !!”

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Posted 11 months ago

“Visited the Patricroft branch on the 15th November and the kind, courteous attention provided by Akeem was excellent. Thankyou”

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Posted 11 months ago

“Kwik fit abbey lane are simply the best team in the UK as a driver always use them and family As for Manish parmars review it is rubbish does he think it is his dad's garage they are always helpfull you have to wait your turn”

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Posted 1 year ago

“I booked my car in online at the Mitcham Road center in Croydon for it's annual MOT. I was attended to straight away by Paul and Matt. They were extremely polite, friendly and professional. I did not have to wait very long. All the MOT paperwork was completed and ready for me in under an hour. I am very happy with the service and I have been using Kwik fit for over 5 years for servicing and MOT, across different centers including (St James road & South Norwood) I have never had any problems and find them very reliable. Thank you!”

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Posted 1 year ago

“Book you in then leave you 2 hours change a tire”

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Posted 1 year ago

“Hi Booked my car in online at Lodge Road portswood .see the guy in charge with the tattoos on right arm Ps he was very onnest and said if it need fixing today can't do it as short staff I sId OK Ps so he took the car onto the loading ramp looked at my car showed me a blot came lost he fixed it there and then ps didn't charge me a penny Please can you tell him thanks and he was very onnest with me will go back any time thanks 5 stars”

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Posted 1 year ago

“Excellent staff and very helpful if you have a problem. I can't recommend them enough.”

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Posted 1 year ago

“Today Sunday 1st oct 2023 went to Kwik fit Lancaster, with my fiat 500 and rapidly losing air puncture, a very rude off hand staff member said they had no time to fix my puncture and check tyre, they could maybe fit me in Tuesday !! I then asked if they could blow it up, to give me a chance to get help, they again refused, which was quite shocking and not unnoticed by other customers, it would seem they were only interested in selling new tyres and were also not women friendly, a very short sighted view, they are open Sundays and should not employ staff who would obviously do not want to be at work, Kwik fit bosses need to step in.”

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Posted 1 year ago

“Very unprofessional staff are illiterate unable to write even postcode unable to help with simple repair after being informed they will not be able to repair I went to small garage and had repair done in 15 minutes”

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Posted 1 year ago

“They cancel Mot bookings and use the excuse the tester fell ill. In reality they are over booked and need to put work off. This has happened twice. Basic ball joint needed replacing they did not have the skillset to do this.”

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Posted 1 year ago

“Took my car to the kwikfit garage In Bridgend where the manager Paul Watkins took my car for a service whilst there I was advised that there were some issues that needed fixing asap and my Mot was due and I asked him if any cancellations could he squeeze me in as I didn’t want to pay for repairs if it failed Mot he was more than obliging . He phoned me the next morning said there was a cancellation and then phoned to explain what it had failed on and the cost of the repairs . I explained I was a single parent and could not afford to do the advisory’s only the necessary things to pass Mot he understood and I asked if I could have my car back the next day as I needed it for a journey I was making today and he phoned me last night to say the car would be ready this morning for collection 5* customer service and communication from Paul , Rob and his team at the Bridgend branch would highly recommend this garage just for the quality of the staff alone. Collected my car promptly this morning all ready to go thank you boys you all deserve a raise .”

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Posted 1 year ago

“Kwik fit is the worst garage mechanic ever will never know until you take your vehicle to one of them , I went last week for full service cost me £277 from 10am to 15pm and they said to me I have oil leak , the 4 break to be change very soon , rear tyre to be change , I said I will bring my vehicle in deferent day , so I took it deferent garage to investigate all what's wrong they none of this things to be change except the if I want as I travel every day to work , guess what didn't even charge for the check-up except the tyre, So Honestly I'm not even sure if kiwifit did full service or not , to take £277 If anyone do go to kwik fit stay next to your vehicle just in case or there all of good garages out there, and cheaper”

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Posted 1 year ago

“Quoted my wife £310 to replace two tyres.She went to a local garage who did it for£140.”

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Posted 1 year ago

Kwik-Fit is rated 3.0 based on 644 reviews