“Did not receive all of my order and no one seems to care. I emailed and no response. I will be reporting you if this is not resolved. Terrible service!”
“I recently ordered and received some stack bracelets in both the rose gold and silver. I plan to give these as Christmas gifts to my daughter in laws. I spent approximately $300 for the bracelets. I am so disappointed in their presentation. They each came in a tacky canvas bag with no instructions for care or note about the quality of the bracelets--nothing but bracelets in a bag. At first glance my daughter in laws will think they cost maybe $25. I was expecting a dressier more elegant bag to present the bracelets. The canvas bags really cheapen the appearance of the bracelets. I will have to purchase some much nicer sheer bags or boxes to make a better presentation. I will have to print some instructions off the website to include with the gift to explain their quality and care. I can't believe Kylar Mack did not even enclose a business card where my daughter in laws could order more. Also, I had emailed for a gift receipt to give the girls in case they need to exchange for the larger bracelet size. I have gotten no response to that. Your customer service has been very disappointing. I think you have a good product but you need to upgrade your marketing and promotion. Gretchen Worcester, Richmond VA”
“Have my bracelets for over 1 year . Just as beautiful as the day I received them . Never take them off . In the pool , ocean , shower . Just order a set for my granddaughter.for Christmas . Just beautiful!”
“After many orders over a year or so, I have never been disappointed.
The product is always spot on and remains looking new over time and constant wear.
Great Customer Service too. Such a welcomed gift…”
“I have three bracelets and a necklace that I wear 24/7. They are just as beautiful now as when I got them. I love this jewelry and highly recommend it.”
“Bracelets were nice, but sent silver instead of gold. Delayed response for replacement necessitated return instead of exchange. Would consider future purchase.”
“I have ordered the silver stackable bracelets and received numerous compliments on them. The are beautiful and made very well that I ordered the stackable bracelets in Gold.”
“I love the Kylar Mack stacked bracelets in gold. I have purchased a set of 4 not only for myself but my mother, my best friend and my niece. We all have matching stacked bracelets. There was an issue with one set and customer service stepped in and made it right, and I am more than pleased.”
“I’m loving them thus far- only had them for a few weeks and worn the necklace once and bracelet a more. I’m a little concerning that it may tarnish, but we shall see Thus far beautiful look.”
