“We got our dining room buffet from L3 Home (Braxton Ripple Sideboard Buffet, Black Oak). The customer service and delivery was excellent, and the buffet is such good quality and adds a simple and classic elegance to our dining room.
Will be getting more pieces for our home from L3 Home”
“The product we purchased from L3Home was quite satisfactory, and at a competitive price too. HOWEVER the transport contractor that they engaged to ship our six dining chairs to Sydney was totally incompetent. The worst freight company that we have encountered during decades of online purchases.
The other area where L3Home falls down is in customer contact and response: they seem to have gone to great lengths to avoid direct telephone contact. Not acceptable.”
Hi Robert,
We truly appreciate your feedback and are glad you were happy with the quality and value of your dining chairs.
We completely understand how frustrating delivery delays can be, and while we do our best to work with trusted couriers, we know that sometimes things don’t go as smoothly as we’d like. Throughout this process, our focus was ensuring you were supported and that your order arrived safely—which we’re happy to see it finally did.
Regarding customer contact, we manage all communication via email so we can provide clear, detailed updates while keeping a record of every query. This allows us to track conversations effectively and ensure every query is properly followed through. This approach helps us stay on top of things efficiently and provide consistent support.
We appreciate the time you’ve taken to share your thoughts. We’re always looking for ways to improve and ensure our customers feel well-supported at every stage. Wishing you all the best! 🫶🏼
The L3 Home Team
“Received my furniture, very happy with the quality. Could do with more description regarding the dining table. I love Ike’s at one image only and thought it’s a round table but it’s oval. It did work for the space I have, having 180cm for dimension made me think it’s definitely a round table!”
“I am absolutely so happy with my dining table. Fits in my space perfectly, nice a solid and love the flute feature. Goes well with my dining chairs also.”
“The L3 Team have been beyond outstanding with the customer service . From the moment I reached out to them regarding some chairs that were so popular they kept going out of stock . To finally getting my hands on them and explained I still was after a table but it was back ordered and delayed , they went out of there way to arrange storage of my chairs until the table had arrived . The communication has been the best I have ever received from an online store , the professionalism and care factor that I felt was hands down worth the long wait and arrival of my items.
If you’re looking for great customer service & quality furniture L3 is your dream team .”
“Absolutely loooooved my experience with L3Home. When you're living in an apartment and have limited space, the staff at L3Home really know how to choose the right piece so that your home feels spacious and stylish.
They were patient, knowledgeable and put a lot of effort in understanding my lifestyle, design preferences and the layout of my home.
11/10 would buy from L3Home again!”
“We've ordered countless furniture items from L3home and every item has been fantastic. As an interior designer, quality is important and I always feel I'm getting that and value for money. From side tables to dining chairs to tv units, there's a huge range of items and everything is well-designed and manufactured. Their customer service is friendly, thorough and professional whenever there's any issues. Highly recommend!”
“I recently came across L3 Home, after it was featured on The Block last season. The TV unit featured in the Living Room reveal caught my interest, and from there I discovered more about them and it was nice to know they are a Melbourne-based family business.
Upon browsing, it was also great to see they have a wide range of contemporary and in-trend designs; a far cry from lots of furniture stores we have visited which looked very classic and chunky. I particularly appreciated the attention to detail in product photography, showcasing each piece from various angles and in situ, as well as very thorough measurements of each furniture.
The customer service was also super friendly and prompt. I had simply asked for some professional advice for my TV unit and to my surprise the customer chat had gotten back with some valuable styling tips, as well as additional support to arrange my delivery as well; providing us with next-day delivery service on the spot.
My experience with L3 Home has been nothing but exceptional. Aside from the wide range of modern designs they have to offer, the most notable thing out of my experience was the level of detail they have provided for their customer service. Will be keen to check out their new releases in the future!”
“Purchased a sofa from L3 Home a little over 2 years ago. The sofa has held up well through the years. We went with a contemporary look, which still looks good today.
The purchasing experience was really positive and straightforward too. The owner was knowledgeable and more than happy to talk us through the build and materials of each option. He gave us a very reasonable price for it and organised a swift delivery.
Would recommend checking L3 Home, if you're in the market for some furniture!”
“We have multiple items of furniture from L3 home and honestly we couldn't be happier with each and every piece. The quality of the furniture is second to none and the service is always fantastic!!”
“We've never been more happy with a furniture store than with L3 Home. Bought one of their shelves and everything from the quality to the texture is top-notch. Their customer service? Genuinely next level.! Prompt, courteous, and super helpful - a rarity these days. If you're furniture hunting, give L3 Home a peep - you won't regret it!”
“We have been buying furniture from Genji and John for over 10 years now.
We have purchased multiple bed frames and bedside tables for ourselves and my parents, tall boys, tv consoles, and bookshelves just to name a few.
The quality of the items are fantastic and have stood the test of time and kids.
Highly recommend checking out their range!”
“I've been shopping with L3Home for many years now and the products they provide are top-notch. I furnished my new apartment with them and the service they provided was excellent. They delivered all the furniture and even assembled which I appreciated. They made sure everything fitted and gave me tips on where to position the products. So far, there have been no issues with their products and I can tell that they will last for many many years. All I can say is that L3home values its customers and would fully recommend them to anyone who wants quality products.”
“I'm delighted to share my positive experience with L3Home. Their commitment to quality stands out, surpassing other options I've explored. The unique designs they offer add a distinctive touch to my living space. The delivery service was exceptionally helpful, ensuring a seamless experience overall. Highly recommend!”
“As a stylist I’m always looking for a trustworthy brand that can deliver quality product at an affordable price. L3 Home ticks the boxes! I personally love as a business owner that I can jump online and know if something is in stock or not, this allows me to be efficient and serve my clients better. Highly recommend.”
