La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.74

1.7 Rating 253 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their delivery business partner Evri has been constantly lying about the delivery. Called La Redoute four times to explain I have security camera footage to prove it and expect them to sort it out. Four times, I was treated with disrespect. Finally they accepted Evri lost my parcel. Instead of offering to send new products with express delivery and an apology for all the time they wasted, they want to give me a refund to they can resell the items in full price. Appealing customer service. Avoid La Redoute at any cost.”

Helpful Report

Posted 1 year ago

“I’ve been waiting for a month to return a rug that didn’t look anything like the picture advertised. The collection keeps failing. Customer services useless”

Helpful Report

Posted 1 year ago

“DO NOT BUY WHAT THEY DESCRIBE AS DEEP FITTED SHEETS. THEY ARE USELESS AND INADEQUATE FOR A DEEP MATTRESS.”

Helpful Report

Posted 1 year ago

“I wish I could give it zero stars, but I have to give it one in order to leave a comment. I have never in my life experience such bad customer service as with La Redoute. The first instance was in January when I ordered a set of £200 saucepans to be delivered to my local click and collect shop. I had the notification to say it had arrived and went to the shop… to cut a very very long story short, the saucepans had been stolen by Evri or by somebody at the Tesco’s branch or never got delivered in the first place. After numerous phone calls, they finally agreed to refund me for the product I never received (how generous of them ey). Now, a second order with a second issue. I ordered a lampshade which ‘arrived’ in a box marked ‘biochem laboratory’ which was clearly very strange. When I opened the box, there was no lampshade but a 10 L bottle of Ad-Blu water for a diesel car engine. My address label had been stuck over another label, so this was clearly not my package. Immediately I got on the phone and was told that until they receive the lampshade back I couldn’t have a refund. It didn’t matter how many times I explained that I didn’t have the lampshade, they didn’t seem to understand the situation. I sent pictures of what I had been delivered, as well as the box it arrived in. I asked for a manager to call me back and never heard a single word. Every time you call and ask to speak to a Manager, they’re always ‘busy’ or ‘in a meeting’. The agent will tell you they have passed on a request for a call back and marked it as urgent but please do not believe this, you will never hear from them. Evri collected the package on the 28th March and according to the tracking, it hasn’t moved since. I have been trying to contact customer service to tell them that I need my money back and this is not fair, but nobody can do anything for me. Managers never call you back, the agents don’t understand situations properly and quite frankly, no one gives a s*it once they’ve got your money. Between La Redoute customer services and the fact that they use Evri as their courier, you have an approximately 0% chance of receiving your item. Then you have an approximately 0% chance of actually being able to talk to somebody about the fact that you haven’t got your item. Avoid like the plague.”

Helpful Report

Posted 1 year ago

“Attention ! Fuyez cette entreprise incompétente et irrespectueuse envers ses clients ! Je suis extrêmement déçu de mon expérience d'achat avec cette entreprise. J'ai acheté trois chaises de bar et ils ont réussi à se tromper trois fois sur la livraison, malgré mes tentatives pour éviter une troisième erreur. C'est incroyablement incompétent. Ils ont livré des chaises avec des hauteurs différentes de celles que j'avais commandées. Je suis maintenant convaincu que cette entreprise n'a aucun respect pour ses clients et je ne vais plus jamais acheter chez eux. Je conseille à quiconque d'en faire autant. Nous méritons tous un service de qualité et une entreprise fiable, ce que cette entreprise n'est clairement pas”

Helpful Report

Posted 1 year ago

“I posted the following review of a cheaply made but expensive dresser that I bought from La Redoute and they rejected publishing it. My review could save the life of a baby so another mother doesn't buy this piece. It's unsafe and should be recalled. Here is my review below. DANGEROUS - DO NOT BUY - FELL OVER ON MY BABY Do not buy this product. When we first ordered it, it came broken and the company sent a replacement part. It is cheaply made and when one drawer is pulled open, the entire dresser becomes unstable. My 9 mos old pulled the bottom drawer open and the entire dresser fell over on her, nearly crushing her. The open drawer saved her from getting the weight of the dresser. We are so lucky she is alive. I hate this product and you should NOT buy it. https://display.ugc.bazaarvoice.com/static/la-redoutefr/pt_PT/container.htm?bvaction=rr_submit_review&bvproductId=350057201&bvuserToken=7e68cce19606ee9cdde76e027f9e440e7573657269643d343336303037383137505426656d61696c616464726573733d63626d726579253430676d61696c2e636f6d26646174653d3230323330323039266d61786167653d3330&bvcampaignId=BV_SOCIAL_ALERT&bvnotificationId=e185bc6a-a8f7-11ed-9ba9-06b9583f44e1&bvmessageType=REVIEW_REJECTED&bvrecipientDomain=gmail.com”

Helpful Report

Posted 1 year ago

“Whatever you do, do not buy anything from LaRedouteUK. They've sold us a bed with missing parts then after 2 weeks of chasing them (and sleeping on the floor), they've effectively told us it's our problem to deal with. We've been checkmated by them, but others don't need to be”

Helpful Report

Posted 1 year ago

“Has been a long and stressful process sorting out mistakes La Redoute have made. Being sent items I haven’t ordered.Returning items.sending proof of return,still being charged for them.Do not answer emails. The list goes on.”

Helpful Report

Posted 2 years ago

“Terrible customer service. I was happy with the prouducts but they will not take responsibility for getting products to the customer.”

Helpful Report

Posted 2 years ago

“Absolute disaster! I have been running after my refund since October 2022! Each time it seems my email is not really read and I am put off. NEVER AGAIN! I STRONGLY ADVISE AGAINST IT!”

Helpful Report

Posted 2 years ago

“Terrible quality, worse customer service. Dont trust the reviews, the dont publish negative ones. Dont buy here.”

Helpful Report

Posted 2 years ago

“I put an order in on the boxing sale where items where up to 50% off but when I received the goods I was charged full price. I emailed them twice stating this but the robotic staff replied both times that i must have missed the promotion. The promotion is still on and was at the time of ordering. I have returned the goods and will be closing my account when I have cleared my last payment as they do not consider the customer complaints as important.”

Helpful Report

Posted 2 years ago

“La Redoute asked for my feedback after purchase. Then they sent me an email saying my review has been reviewed and will not be published! Censorship. I will copy and paste it here instead! Nice rug, shame about the delivery I ordered in mid-October and it was delivered early December. Personally, I'd rather they'd have said it was Out of Stock as waiting this length of time, with next to no communication from La Redoute was very frustrating. Also, when I eventually got the despatch email I got very excited (in false hope), but then the delivery company did not actually receive the item for another 5 days and I did not get it for another 2 days. In this day and age of online shopping, La Redoute seems VERY behind the times. I also get pestered with text message adverts. I tried to reply NO and then found out that this would cost a charge! I am really fed up with La Redoute and won't order from them again: for the long, poorly communicated wait for stock, for the slow delivery service, for the spam emails and text messages which charge to cancel. The rug itself is as expected. But had I known of the palaver in getting it, I'd have ordered another rug elsewhere.”

Helpful Report

Posted 2 years ago

“Terrible company. Ordered two benches, one arrived and one didn't. After lots of chasing, given a refund, no explanation as to where the other bench went. Tried to reorder using the phone number and email address given as the bench on the website had doubled in price and told this was the only way to get at the same price. Phone lies terrible, no-one answers after waiting over 20 minutes multiple times. Multiple emails which took over 10 days to get a response, they were useless and I was told to call the number... I am only giving 2 stars as the one bench actually arrived, we are pleased with. However, will never order again from this company. I ordered nearly identical benches from Wayfair and they arrived the next day.”

Helpful Report

Posted 2 years ago

“Orders take weeks to arrive. This is my third order that has taken ages to arrive. 8 days after ordering and it still hasn't been sent. It is clothing that was in stock. The last order took 2 weeks to arrive. Most orders online are next day or 3 at most. However tempting, I won't be ordering again. They need to get their stock and logistics sorted, especially given the amount of competition.”

Helpful Report

Posted 2 years ago

“I ordered a Christmas Advent House. The whole point is that you get it before 1 December. No sign of it, no indication of when it will arrive despite being way over the delivery date & no reply to my chaser email. Really poor customer service.”

Helpful Report

Posted 2 years ago

“You are an absolutely awful company that deserves nothing but a bad review! Customer Service sends automated replies and NOTHING GETS SORTED. I made a purchase on 18th of October , returned goods the same week and have not been refunded for 6 weeks now. I have been refunded for 3 items but I returned 5 54.11 pounds you still owe me !! I do not understand why I have not been refunded for everything, it's been returned all in the same parcel I have been regular customer shopping with you every months I am absolutely devastated with the way my return was handled If you don't refund me the rest of my money I will be phoning my bank, its ridiculous Thanks for nothing”

Helpful Report

Posted 2 years ago

“Hier een uitschuifbare lattenbodem van bijna 200 euro gekocht met 5 jaar garantie De latten waren van andere kleur en kwaliteit dan afgebeeld. Van de 28 latten waren er na een half jaar nog 5 heel. Opties van de klantenservice die ik kreeg waren het product omruilen voor dezelfde slechte kwaliteit (maar dan moest ik dat wel allemaal zelf overnieuw bestellen, prijsverschil van 80 euro voorschieten en dan maar hopen dat daadwerkelijk terug te krijgen) 16 euro korting of een waardebon van 40 euro bij besteding van 100 euro in hun winkel (uhmm nee dank je). Wat een slechte kwaliteit, mentaliteit en service, zeldzaam zo slecht. Oja, voor ik die korting van 16 euro mocht ontvangen wel eerst 5x heen en weer mogen mailen, met allerlei verzoeken voor er überhaupt wat werd ondernomen. Top!”

Helpful Report

Posted 2 years ago

“Awful product quality and customer service. I bought a media unit and a bedside cabinet at the end of august. Very shortly after there was a further reduction but they would not honour this, meaning that I felt a little ripped off. When the items arrived, the bedside table was damaged. It took so mich effort to get an answer from customer service. I ended up returning the item, Evri lost it, and then I had to chase up numerous times before I got my refund. Not good enough that the item was faulty in the first place, but then the repeatedly poor service was inexcusable. Avoid.”

Helpful Report

Posted 2 years ago

“I received a promo code through the post a few weeks ago, it was pretty advantageous so I decided to use it. It didn't work. Multiple times. I waited a couple of weeks during which I was told their IT team didn't have an ETA to fix the issue. I contacted customer service both via email and via phone and they advised me to place the order and then request a refund. I was in two minds as to whether I should as I generally don't trust customer services but I had this advice in writing so I went ahead and placed the order. I then contacted customer service again via email, twice, and two different people confirmed that the refund had been applied to my order and that I'd receive the money within 2 to 5 days. I waited a week before chasing them; today I have been informed that the Marketing team doesn't think I'm eligible for the promotion and therefore I am not getting the refund. I can't return the items as I've removed the price tags. Scammers!”

Helpful Report

Posted 2 years ago

La Redoute is rated 1.7 based on 253 reviews