La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.74

1.7 Rating 253 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse costumer service E.V.E.R!”

Helpful Report

Posted 5 years ago

“Worst cusotmer sercvices I have even ecountered. Serously if they employed a group of chimpazes to do it the sevice would be much better. I have been wondering for a while if they actually employ people or they use robots as all they do is to parrot the same nonsense all the time. I put one star because there is no option to put none I genuinely think one star is too generous.”

Helpful Report

Posted 5 years ago

“My last order looks all right. I was waiting around 4 days so its normal time.”

Helpful Report

Posted 5 years ago

“689380840 Référence client: 689380840. Service de livraison déplorable et agressif. Service client incompétent et lent. Je ne commanderai plus jamais sur la redoute. Le livreur arrive avec une semaine de retard, Il ne parle pas Français (ou fait semblant), livre seulement un des trois colis (la table), il oubie le tapis et le canapé. Il demande à ma femme de signer un reçu qui dit "trois colis livrés", elle refuse, il s'énerve, elle refuse encore une fois et lui demande de partir. Ma femme me téléphone en pleure. Je téléphone à la redoute, très très énervé, le service client me promet de résoudre le problème et de nous dédomager. Personne ne m'a jamais recontacté, deux semaines plus tard, après 20 appels, la redoute a ouvert une enquête pour trouver le canapé disparu. L'enquête prendra un maximum de trois semaines et la suite est incertaine. On me dit: "cela dépendra des résultats de l'enquête du serice livraison monsieur, merci pour votre patience". Service incompétant, agressif, minable, sans respect. Je suis tellement énervé que j'ai pris contact avec un avocat.”

Helpful Report

Posted 5 years ago

“Bad experience with La redoute, and it is not the first time. First time, I ordered a rattin mirror and I received a Rug !!! Second time, I ordered a dress and I received a complete different dress, horrible dress. I called their customer service and they explained that I could apply for a refund, customer service agent was apologetic but explained the dress that I wanted was no longer in stock.. On the website i could see the dress in my size but the price was back to the original price 55 GBP instead of the reduced 16.50GBP price. It is only when I insisted that she could see the item in my size in her own system....I order ALL the time from Next, M&S, amazon, accessorize. I never once had an order problem with the order companies, the product ordered was the product received. What's wrong with your service La redoute, I will avoid from now...”

Helpful Report

Posted 5 years ago

“Ordered a marble side table for £160. For the price, I was absolutely disgusted with the quality of this item. The wooden frame literally fell apart the second I took it out of the box, and appeared to have been glued together rather than properly secured. IKEA furniture is of much higher quality! I would never order from La Redoute again.”

Helpful Report

Posted 6 years ago

“Absolutely terrible, i will not buy from them again. Extremely slow delivery of my bedside table (took almost a month) and the kept refunding and taking the money for the item from my account??? The item came severely damaged (bent completely out of shape). I called them for an exchange and they said i just have to buy a whole new item (pay twice) and they would collect the damaged item (could not give me a date or time when that would be or even when they would refund me) Terrible.”

Helpful Report

Posted 6 years ago

“Ordered a cotton striped duvet set. Very disappointed. Quality is really poor, material very thin and see through and no form of fastening at all at the bottom of the duvet cover, have some with zips, buttons or studs but this one .? .... nothing at all. Now being bombarded with sale e mails , certainly won’t be tempted .”

Helpful Report

Posted 6 years ago

“FRAUD!!!!!! I made an order and paid for express delivery yesterday and my order should've arrived tomorrow but it wasn't shipped. I contacted customer service but they said that there is no express delivery for my place(France) and that the order cannot be cancelled. On my client's page it says that my order should arrive on 20 of December. They told me, now it is btw 20th and the 30th. They do not want to refund any money for express shipping and cancel the order since it wasn't even shipped to me. They told me I will receive it at the end of the week. They did not suggest any refund. And it was a gift! Read reviews on Facebook. This company will just steal your money. BEAWARE!”

Helpful Report

Posted 6 years ago

“Slow, slow, slow !”

Helpful Report

Posted 6 years ago

“I placed an order on the 1st December so we'd have furniture for Christmas Dinner. I've now been told it won't arrive for Christmas and guests will be sitting on boxes. This is despite an email assuring me it would arrive before the 21st. This is shocking incompetence from La Redoute Management. I've worked in retail marketing for several years and for every promotion, I've had to make sure that warehouse, merchandising, logistics, customer service and any other department is ready, so that promises can be kept.”

Helpful Report

Posted 6 years ago

“Terrible service, still waiting for order after 2 1/2 weeks, no information from company, except when chased. All they told me was that my order wasn't even in the UK yet! Clearly this is not unusual, wish I hadn't ordered from them, have asked for a refund, lets see if this takes a further 3 weeks!”

Helpful Report

Posted 6 years ago

“I was bombarded with spam since purchasing cushion covers from the site. I never opted into this and it won’t let me opt out (texting STOP doesn’t work). Such an unprofessional marketing strategy. Never shopping there again.”

Helpful Report

Posted 6 years ago

“Really bad experience ordering from them online: one item cancelled, the rest delayed, no communication about any of it at all. When I enquired about what was going on (having looked at my online account) I was advised that one of the items was sold out and the remaining ones were in transit from France (in what world is this a useful piece of information?!). Their arrival date, as well as the date the package would be shipped to me, was not clear at all.”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

“Delivery is just abysmal . Took almost 4 weeks for order to arrive instead of the 5 to 7 days stated at time of purchase. Failed to keep me notified of delays so was having to chase them every week. Will never buy from them again - just not worth the hassle.”

Helpful Report

Posted 6 years ago

“I ordered 6 items all of which came separately (in separate packages delivered by Hermes and left on the doorstep) over the course of about 3 weeks. One item (a desk) required a large item delivery slot but because we had no control over the date or time when they would deliver it took 4 delivery attempts (over 4-5 weeks) before we could get hold of it. There was no way to contact the courier except by going through their main call center and there was no way to choose between an afternoon or morning slot - you just get what you are given and are told this by text the night before which is no good if you work full time. When the desk finally arrived it was damaged and we were only offered a small refund. We couldn't face the delivery horror of trying to get it replaced so had to stick with it. I don't think I'd ever order anything from La Redoute again.”

Helpful Report

Posted 6 years ago

“Received wrong item twice in a row - Ordered a pair of black flats from the website and received a pair of black sandals with a 2 inch heel and different straps. After posting them back, I placed a new replacement order for the flats. When I got this next delivery, I had received the SAME WRONG SHOE again! Made a complaint to customer service, but they were unable to help me in any way with the return process or over any compensation whatsoever. Waste of time!”

Helpful Report

Posted 6 years ago

“I've had very similar experiences to others including: long delays then being told an item has been discontinued, not giving me the promised discounts , asking for money back only to receive a statement showing a credit that I cant access, long waits on with very expensive call charges...…… Can I at least save you some money and time spent on the phone calls. Through an awful lot of searching, I found an email address and I have got responses using it. It's helpline@redoute.co.uk Such a shame this company delivers bad service as I like a lot of their products. Good luck everyone”

Helpful Report

Posted 6 years ago

“Good collection of clothes but the delivery is ridiculous. On their website, it says 3-7 working days for delivery, but I've placed my order on the 25/07 and I still haven't received it (03/08). I would expect at least an email, notifying me that the delivery will be delayed. I placed that order for my holiday, that I am departing today...”

Helpful Report

Posted 6 years ago

La Redoute is rated 1.7 based on 253 reviews