“Their clothes are amazing no doubt but their Eid offer, that clothes can be received before Eid was super quick but the customs charged me a huge amount. I don't think the dresses were worth that much. I'll be careful next time.”
“I ordered two suits from Laam on 22nd May, as I had to attend a wedding on 10th June.. I paid for the suits in advanced. I made sure to order weeks in advance so I can get my clothes stitched on time.. On the same day I ordered my clothes I wrote an email to laam team to please make sure that I receive the correct articles, as I have had a terrible experience with Laam in the past. So just wanted to give them a heads up to deliver correct articles. Upon my email they replied to me that my order will be dispatched on 25th May , ( completing ignoring my concern to deliver the CORRECT ARTICLES )
Yes I might be paranoid but I just wanted to make sure that I get the correct articles.
25th May came and went, and my order never showed up. So I emailed Laam again asking about my order. They said that delivery was attempted and no one answered. Which is completely not true, as my father is always home and he always received all the order. Also the rider usually calls before attempting delivery. This never happened.
I requested Laam to please please deliver my order before 10th June, as I have a wedding to attend. They assured me that they have sent the delivery request and I will receive the order soon. BUT I NEVER RECEIVED MY ORDER.
I had to wear my sister’s clothes who is way smaller than me. I was very embarrassed during the wedding , and couldn’t enjoy at all. Thanks to Laam..
There is no doubt we can find nice clothes on Laam but the service is just very terrible..”
“Hi I am very happy and satisfied with the products I ordered.price also reasonable.delivey very quick.have spread a word with my family and friends too.thankyou”
“The unstitched blue Marakshi dress don’t have complete details with it…i gifted it to someone so I caused embarrassment for me.
The other 2 articles are good, like them.also your shipment is fast. And you responded to customer is a good thing”
“Please don’t waste your money, go direct to the designers or brands website and order from there. It’s not worth I ordered a dress never got it on time and still waiting for the refund @laam you need to work on your standards.
It’s literally worst customer service ever received by any online brand”
“Please LAAM team you can do better,
Fabric is not good quality.
Could you please advise me what should I do??
I can’t even zip up the pant!!!
Please Laam team help me”
“When you are ordering Farah Talib Aziz unstiched luxury lawn please be careful. The description of the clothes do no match the pictures provided. The unstiched dress do not have enough fabric to make full length shirt. The return policy is complicated and pathetic.”
“Bad experience, my mom ordered dress for me and my two daughters they sent wrong shipment ( not even close to the order) after many time back and forth they accepted return and now for month , waiting for refund or exchange. As I emailed them many times still no progress”
“Pathetic customer service by Laam and its courier service provider. My order not delivered yet and its marked as delivered. Laam saud its delivered but not investigating my case.Neither Laam or Courier service taking care of this it has been 2 days I am chasing both companies.
Laam please don't reply with general comments to send email on customer care I am contacting you by email and WhatsApp but invain, you guy even don't read my emails properly and reverting with reply items delivered.”
