Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 404 Reviews

9 %

of reviewers recommend Lakeside Collection

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Metrics

1.4

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“They don't tell you something is backorder until after you order. Shady way to do business....”

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Posted 3 years ago

“What’s going on with this monthly charge ? I did not authorize a monthly charge of $ 14.95 . This is ridiculous . Disputing these charges on my charge card . How can you charge a monthly fee when I’ve only ordered one time from This company ?”

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Posted 3 years ago

“The stuff is cheaply made and nothing like it appears online or in the catalog and I have made my payments to them early every single month and even though I have available credit, it always denies my order when I place one. Should I ever have trouble paying my bills this place will certainly be the first to go unpaid, because it is not appreciated!!”

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Posted 3 years ago

“I had gone online and placed an order on the 25th of May and I later found out that lakeside collections had charged me $14.95 for a subscription that I did not authorize. I feel that it’s a slick way to get money out of people but it’s illegal to do that without someone’s permission. I told them if my money is not put back in my account I am going to the police dept because I consider that theft especially when they try to convince you that you subscribe because they know they were wrong in the first place. Because if this was something I subscribed to I would no about it because of the $14.95. Charge so don’t try to play me.”

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Posted 3 years ago

“Lakeside used to be a favorite of mine. My last order was placed, paid for, received in Sept 2020. Now these lunatics are calling daily for months stating I owe. How? Our transaction was concluded. They seem to be following the Wells Fargo playbook and signing up customers unknowingly into a 'perks' program. Check out Better Business Bureau to read why NOT to do business with this company.”

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Posted 3 years ago

“After reading all negative reviews I want to give my two cents. I like expensive stuff and I buy really expensive stuff and yes Lake side items are cheap. I ordered around 8 items from lakeside because they have unique and nice outdoor items hard to find even in Amazon. Like giant tic tac toe, huge collapsible food cover, 12" wide super narrow buffet table etc. For furr loving people they doormats like custom made for you! So I got to love this store.”

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Posted 3 years ago

“They keep sending me e-mails relating to deliveries and queries for a US customer with the same name as mine. I do not live in the US and have had the same e-mail address for 20+ years. Have tried to get them to correct the e-mail address they have for this woman, so she can get her own e-mails - I gather from their response that they don't care very much about their customers, though they did tell me to 'have a great day' while failing to deal with it .....”

Helpful Report

Posted 3 years ago

“I purchased 2 outside umbrellas. After the second time putting the canopies down on both, the corner ripped. Customer service wants me to pack up both umbrellas and mail them back then they will exchange. It’s a base and huge pole. Finally a supervisor agreed, after I sent pictures, to send the replacement canopies. Well they lied and sent me screws. When I called they have no notes of any prior conversations and the only supervisor is at lunch. The lady didn’t know when she would be back. They claim per policy I have to pack up two outdoor umbrellas with bases and purchase boxes then they will replace. They will not send me a replacement and let me use their boxes to send back.”

Lakeside Collection 1 star review on 16th May 2021

Helpful Report

Posted 3 years ago

“So I ordered a pair of black shoes on April 22. Then a couple of days later, on the 26, my account was charged. Fine, right? Well May 4 rolls around and no package. I contact customer service and apparently my package was in Illinois, across the country from where I live?! And if I hadn’t reached out, I never would’ve known that?? The only hint I got were promotional emails that went to my spam saying they hoped I was enjoying my purchase?! I couldn’t track my package on my own because I hadn’t created an account, so I had to contact customer service just to have an idea of where my package was? Incredibly lame. Do no recommend.”

Helpful Report

Posted 3 years ago

“I ordered a product and then I found an unrelated $14.95 charge on our credit card...which they only got their hands on because of my product order. I never agreed to anything that would involve that charge. What a scam!”

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Posted 3 years ago

“Such a scam DO NOT ORDER FROM THOS COMPANY!!! They will automatically charge you $14.95 for membership with telling you about . I called to discuss the extra charge and got told that I agreed once I enter my email. Not true the website states that if you want to get news letters to enter your email no purchase necessary Once the so called customer service person told me that she just hung up on me.. Very very very disappointed NEVER AGAIN!!!!!”

Helpful Report

Posted 3 years ago

“This was the second time I ordered from The Lakeside Collection. The first time was in beginning of November for a Christmas gift. I didn't receive it until late January. Second time I ordered and was told I would receive my order on April 16th., again nothing and now told I will receive it on the 22nd. Never again.”

Helpful Report

Posted 3 years ago

“I ordered plants. I received them very disappointed. Three were very very small, the other plants I ordered were dead. Called customer service was told Lakeside expected plants to arrive dead and it was my responsibility to bring them back to life. What the hell.”

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Posted 3 years ago

“Do not buy any plants from this site you will be solely disappointed. They are over priced and not the plants they show on the site. Customer service is nonexistent.”

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Posted 3 years ago

“These folks are deceptive, sneaky, and underhanded to put it nicely. They are brokers. Customer service is nothing more than poorly equipped phone rooms, scattered across the globe, manned by excuse makers. Not problem solvers. Had I known, I never would have ordered anything. Unfortunately, I placed an order. Two weeks later, I had heard nothing from them, so, I called. I spend the entire morning being shifted around the globe. Finally spoke to someone supposedly in the U.S., they hung up on me. I called back and selected place an order, then spoke to someone in sales who claims to have canceled the order. But there is no confirmation of that, yet. Not happy. Not happy at all. Do not order anything from these people. It is not a real company, it is shell company brokering for other scheisters.”

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Posted 3 years ago

“Incredibly annoying and unresponsive company. I would rate 0 stars, but that is not an option. For months, I have tried to get catalogs to my dead mother stopped. They just keep coming.”

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Posted 3 years ago

“Order from Lake side collection, as soon as they have your information, they sign you in a membership and charge 14.95$. What a fraud!”

Helpful Report

Posted 3 years ago

“Watch out buying from this company. Make sure after you purchase your items they don’t automatically sign you up for a subscription and take money from you every month. The only reason I found out was I they my PayPal. If I sign up for a subscription a person would think you would get something in the mail or internet I never received nothing they just stole money out my account for months. Then when I tried calling they blamed it on my wife and she has her own account with them and her own banking. So they think that’s a reasonable answer and people will just except that. Well not me we don’t bank together and we don’t even have the same PayPal. They will steal from you and not even care about it.”

Helpful Report

Posted 3 years ago

“Es totalmente una estafa y no puedo creer que exista aun este tipo de fraude, abuzo y robo a la gente de esta manera, estoy muy molesta por esta forma de robarle a la gente utilizando cobros en la tarjeta de credito, y son tanta genta estafada de esta manera, a mi me han estado cobrando 14.95 por cada mes, y yo no he autorizado ningun pago, ni que me hagan ningun cobro de por esta compañia, esto es un abuzo...”

Helpful Report

Posted 3 years ago

“Wow! Wish I had read these reviews before doing any business with this company. Some of the stories make my gripe seem pretty small. Bit I will relay it anyway. I have ordered from this place in the past and, although I had some annoying "back-ordered" issues, on the whole I was OK with them. For a while now, I've been getting bombed with email promotions - 2 or 3 times a day! My inbox was getting deluged! I did not relegate them to my spam folder because I did not mind getting an occasional email from Lakeside. So I emailed the company and asked that they simply limit the amount of emails sent to me. I got an immediate email response - well written and polite (I have no complaints with the attitude or demeanor of the author of their reply email, other than I was not satisfied) - saying they could not honor my request because all the emails were automatically generated by a "system" Well, I'm no tech guru, but I do believe a simple tweek on a keyboard could have accommodated my request. Instead I was told to unsubscribe! So they would rather lose business altogether than to please a customer. Instead, I told them to remove me altogether from their mailing lists - no catalogs, no emails, no nothing! And after reading some of these reviews, I'm really glad to be done with this company. Terrible business attitude - but they must figure there are enough vulnerable suckers out there to keep buying, even with this terrible review rating.”

Helpful Report

Posted 3 years ago

Lakeside Collection is rated 1.4 based on 404 reviews