Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 404 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“If you purchase an item, beware. You will be signed up for a membership at $14.95 a month.”

Helpful Report

Posted 1 year ago

“Charge me for scam perks that I didn’t sign up for:$15 a moth for 5 months”

Helpful Report

Posted 1 year ago

“2 years ago bought seeds and paid through PayPal which was charged. They decided to bill PayPal again and denied by PayPal. Never had PayPal do that so something was wrong with their process if it even was lagit.. Then it was sent to collections. They said sign up on line to pay it but I find out you can't pay something in collections on line, after they have all my information and no way to cancel the account I signed up for on line. What a trick. Called and they took a payment and were suppose to send a receipt to my email and one to my mailing address. 2 weeks later nothing. Called again and they wanted all the information they could collect before they would even talk to me, but I stopped them. I only wanted a paid receipt. After a great deal of arguing about this insistent behavior of collecting additional information on what I already paid and only want a receipt sent I gave then a new email that they could not accept because it wasn't they same one they were using. So I requested a receipt sent to my mailing address so they they could not say we sent it but your email was not a good email and we need more infor on you. After all the mailing address they have is in hard copy and correct on they system. There is something very sketchy about this company that is obviously being run out of India. Seem to be all about collecting information on you. Never do business with them or you could end up in a continual loops of providing them with more information and refusal to answer simple questions like "Do you show I paid it???". Just a FYI...suddenly my email is getting all sorts of spam mail. Hmmmmm....Like I said....something wrong with this company!”

Helpful Report

Posted 1 year ago

“I ordered from The Lakeside Collection but never again! One e-mail confirmation shows me paying : Sub Total: $7.17 but when I select view order: sub total: $7.17 Tax: $0.94 tax: $1.14 Shipping: $6.99 shipping: $9.99 Carrier Surcharge: $3.00 total: $18.30 Grand Total: $18.10 So, which is it? According to their chart I should be paying $6.99 for shipping on my order total but they have me at $9.99 which is higher than the average for shipping. And they don't mention this Carrier surcharge any where. What is this for?? Plus, If I AM the one paying for shipping, why is it taking over 3 WEEKS for me to get my items? I believe they are using SNAIL MAIL and probably paying less for the shipping so they can make money on the shipping that I am paying for! And how are they going to show on their shipping rates "you save more for shipping with the more you buy"? I buy more and get free shipping from most companies! So I pay for shipping but LS sends it snail mail anyway so I save money or they make $$ on my shipping?”

Helpful Report

Posted 1 year ago

“The perks guy Jonathan was amazing he understood and fixed my whole membership”

Helpful Report

Posted 1 year ago

“I placed an order and Lakeside assigned it to Fedex. I would not have chosen so. Fedex has lost the package. They have no idea where it is, when it will be delivered or even if it will appear. Lakeside has TWICE told me that it is OUT FOR DELIVERY when it fact it is not. I have been told that I could get a refund if it was not delivered today as promised. Now they claim that is untrue and I must wait a week. DO NOT BUY FROM THIS COMPANY,.”

Helpful Report

Posted 1 year ago

“Actually zero stars. I bought some halloween decor and have been charged $14.95 a month for over a year since they opted me in when I chose free shipping. This is such a scam! The site and magazine has cute things but BUYER BEWARE!!! I would 100% not recommend.”

Helpful Report

Posted 1 year ago

“We were in Prezzybox on the 1st October 2022 when a lady in a hired motor mobility scooter drove into the back of my legs and pushed me onto the counter. Why am I letting everyone know, well a manager was there who said he saw everything. But at no time did he get me to sit down check I was ok and at no time has anyone helped me since. So be aware if you have an accident in Lakeside or any of the shops make sure you get the details as they do not care and will not help you. We understand that people hire the scooters but no matter what they should not drive away from so they have driven into and shops and the managing department of main stores should as they say, Pass the Buck. So please be careful when you visit Lakeside”

Helpful Report

Posted 1 year ago

“I placed an order for 1 item. I was lpleased with the item; however, when I checked my bank statement there were 2,charges listed. I called LSC Customer Service and was told by Shan that the charge was a pre/authorization charge and would come off in a couple of days. I waited a week--the charge never dropped off. Today I called LSC Customer Service only to be told by Elaine that the charge was actually a membership fee!!! I was so surprised that Shan (soft spoken, courteous, & respectful) was nothing more than a liar. After much discussion and help from Elaine, the unauthorized membership was canceled. I received an email that my account will be credited within the next 3 - 5 days. One can only hope, that actually happens. Lieing to a Customer does not a good seller/customer relationship make:-(”

Helpful Report

Posted 1 year ago

“Every now and then you will find something that is above Dollar Tree quality. Some things are cute, some are junk. Be sure to read the reviews on specific products. I ordered on Black Friday last year and didn't receive my products until the end of January. I was super sad and they did NOTHING for me. They didn't even offer an apology. They just said they were under staffed.”

Helpful Report

Posted 1 year ago

“Literally, ZERO customer service! I ordered $180.00 worth of products from Lakeside. Nothing in the box that came was what I ordered yet the invoice in the box was for my stuff. Tried to call customer service: rep didn't have a clue, I could barely hear him, definite communication issue as he neither spoke or understood English well. Asked to speak to a supervisor, was told I'd get a call back in 30 minutes. Never did. FYI: the "supervisor will call you back," or "supervisor is on the phone" or "supervisor can't talk at this time" is a common thread. You will NEVER speak to a supervisor. Horrible service from the warehouse to the customer rep's. If I could give less than 1 star, I would.”

Helpful Report

Posted 1 year ago

“Terrible customer service and will not allow you to speak to a supervisor!!! I ordered a Christmas tree on January didn't receive till much later, which was fine since I didn't need till this Christmas. I contacted customer service and after 15 minutes of arguing I was told I could return the defective tree which was to late to purchase a new one since it was already the 12th. of December. My husband could fix but I did want some amount of refund No luck with that. Light strand not working due to cut in wires. Here are the pictures of the defective cords, not to mention dangerous!”

Helpful Report

Posted 1 year ago

“I had to return an item, which I did through FedEx and thank goodness kept my receipt. Waited and never saw my refund. I had to call and PUSH for my money to be credited. She said they HAD received my return, but never credited my $... Not good!!!”

Helpful Report

Posted 1 year ago

“Placed an order and a week later most of my items were discounted, some even half off. Called to get a credit for the differences and they refused and said they would process a return label for me to return it all and reorder at discounted price. I said I was not lugging this big box to return it and asked to speak to a supervisor. One was suppose to call me within in 45 mintues to an hour. 3 days later no call back. Did a live chat and same thing was told to me and it would be 24 hours for a supervisor to call me back. I said it already has been 48 hours, so no thank you. Will never order from them again.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER ANYTHING FROM LAKESIDE COLLECTION! Same thing as others happened to me. Ordered an item, then received email saying to reorder because item had been out of stock and was not back in stock. I reordered, then received first order and few weeks later the second order. I returned second order and NEVER RECEIVED REFUND. If you call customer service you get someone that can you can NOT understand, and they will not transfer you to a Supervisor. Wrote letter requesting refund of $91.99 with proof of everything, of course....NO REFUND!!!!”

Helpful Report

Posted 1 year ago

“Lakeside had a cyber deal on solar string lights. Ad said product was in stock so I made order. Received confirmation that order was received and being processed. Next day I received email that the product was no longer in stock and order was cancelled. Called them that day and was advised that while item was out of stock, it would be back in stock in 7 to 9 days. I then asked lakeside if they would honor the cyber deal price and was advised they would not. Price would be three times higher. Lakeside should honor their advertised price and not advise inventory is in stock if they no longer have it. This is bait and switch. I advised them I understood there would be a delay in getting my order, but I was disappointed they refused to honor their advertised price.”

Helpful Report

Posted 1 year ago

“When did lake side collection get so expensive? And shipping kills it. I won't even shop there anymore”

Helpful Report

Posted 1 year ago

“I returned an unopened item. They never gave me a refund. Terrible customer service! Plus it took almost 3 weeks to arrive.”

Helpful Report

Posted 2 years ago

“I just ordered some Christmas Items and they arrived in 7days. I had a code for free shipping. The bed spread I ordered is great quality. LOVE IT. The shams were missing and when I called customer service they were great and said they were sorry and I would receive the shams in 6 to 8 days. I will definitely order from them again.”

Helpful Report

Posted 2 years ago

“Lakeside - terrible biz model, am surprised they are still in business. I placed my 1st order recently; I received a pop-up saying Free Shipping! Yeah. I just supposed it was automatic. But no, a day later I noticed an email saying "here's what to do to get free shipping'. Well, turns out, I had to fill our forms, jump through hoops, AND become a member. Guess what, lakeside charges cutomers a fee to become a member!!! (which was not explained up front). Its only $1.99 that showed up on my credit card, but its the principal of the thing. Then, I get a notice saying that my purchase amount has to be a certain level over time to get the "free" shipping! Again, not explained up front, unless it was in the fine print. I will never order from this company again, so I will not be getting my shipping charges back - which they call a 'rebate', not a 'refund'. Really bad company. I received my product, and it is really cheapy.”

Helpful Report

Posted 2 years ago

Lakeside Collection is rated 1.4 based on 404 reviews