Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“I ordered on December 25th, not long after I got a shipping confirmation saying a label was created. I actually forgot all about my order until I got an email confirming my return! I never received the order! They refunded my paypal $4 which is not the correct amount even without the shipping and "carrier surcharge." I called and was put on hold and then told to call back tomorrow because that department wasn't there. I might just contact paypal and avoid the headache! Wish I read the reviews before ordering!”

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Posted 3 years ago

“Poor customer service. Not answer email or calls. Didn't receive my order until about 10 days after Christmas. It was guaranteed by Christmas. Becareful ordering.”

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Posted 3 years ago

“Will never order from them again. Customer service stalls on giving answers, talked to them 5 times and promised item had been shipped, I verified with my carrier that item has never been shipped to them. After 30 days have not received item. Have been told three different times that I will receive a refund within 24 hrs. I have protested item with my credit card company and they are following up. Beware of doing business with Lakeside Collections.”

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Posted 3 years ago

“Terrible experience with customer service. After being charged for shipping,(was supposed to be free) and also my item going on sale 3 days later, I called for a refund, and price adjustment. had to call 3 different days, and about 10 representatives. After all that they refused to help me in any way. EXTREMELY DISSAPOINTED!!!!!!!!!! Will never order from them again.”

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Posted 3 years ago

“I placed an order Nov.28. Most of the items were out of stock and a couple were on back order. I have contacted then and continue being told that 1 item is being processed for over a week, with the delivery dates constantly being changed. The other items now will not be available till June. These were Christmas gifts that are now too late. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!!!”

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Posted 3 years ago

“My intended Christmas gift which was due to be delivered on or before Monday 21 December was eventually delivered yesterday, too late for me to give as a gift. 😥”

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Posted 3 years ago

“Dang! Wish I would have read the reviews before I ordered. My item supposedly shipped, but seems to be stuck In Sacramento and has been for over a week. This is not normal! I paid with PayPal. I will be checking to see if they charge me the Perks fee. I haven’t attempted to contact them yet, but they will definitely be hearing from me!!!! I am NOT happy and they will not get away with scamming me!”

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Posted 3 years ago

“Order 10 things altogether from this site on Nov 28. As of today Dec 17, still have NOT received any of them! When I asked about the order, the customer service told me they are out of stock! Seriously? All of the 10 different things I ordered are out of stock? I will NEVER but from this site again! Any catalog coming from your company will go directly to the trash! This is how I feel about this site, total GARBAGE!”

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Posted 3 years ago

“I had ordered from them several times previously and was happy. The pre-approved me for holiday purchases. I spent a lot of money. I ordered a huge order in November. I only got 3 things on my order. I finally got through to them today December 21. I was told the rest of my entire order was "back stock" and I would get them in 23 to 45 days. I told them it was for Christmas and I didn't want them. They didn't refund me. Do not order from these people. They are terrible.”

Helpful Report

Posted 3 years ago

“I placed an order on November 30. The shipping label was created on Dec 1. I received an email on Dec 8 but the USPS tracking system shows that they did not have the package until Dec 12. So what happened during those 4 days? So now the package is out in no man’s land of USPS lost packages. I have emailed them over and over. No response at all. I have called and never get to a human to talk to. Their stuff isn’t that great and not worth all this headache. It’s one thing to blame the postal service for the delay but it sat in their warehouse for 4 days. And now no response. It makes me so angry.”

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Posted 3 years ago

“I will never order from them again either because I have not received my order either and they cannot do a refund until because it's in transit”

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Posted 3 years ago

“You order, they take your money and you NEVER receive what you paid for! Stay away from this place. They are a scam!!”

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Posted 3 years ago

“I will NEVER order from your company again! Still waiting something that I ordered in November. I was assured that I would receive prior to mid December. I needed it before December 18 still hasn't arrived. I have emailed 3 x with no response! I have called 3x and the only thing I'm told it is shipped and to wait 2-3 more days. I'm unable to receive a refund. I don't give any stars at all!!!!! Buyer beware!!!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered an item and some how got rolled into their "perks" program which charges $14.95 a month! Mercifully I caught the first charge and looked it up. I immediately called and canceled my "membership" in the perks program. Totally taking advantage of people, will never order from that place again.”

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Posted 3 years ago

“Placed an order in October... Still waiting on an item from that order. I understand if something is backordered... but- when I decided not to wait anymore and requested a refund- Suddenly it was listed as being "shipped". In reality, a shipping label was created- but the item is NOT moving. It's been 4 days at that status. Was this really the answer to avoid having to issue me a refund? Just lie and pretend it shipped?”

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Posted 3 years ago

“Ordered a comforter and two scams on 12/11. Price dropped drastically a few days later. Called for a price adjustment....not helpful at all. Will not order again!”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY!!! I placed an order on December 11,2020. The items were stating they were in stock and their website also stated items would be received by before Christmas. The main item ( a lamp) that I need for Christmas has not shipped. And all the company says is that the manufacturer is behind on its shipments. No one will tell who the manufacturer is and where the shipment is coming from. No from Lakeside will call the manufacturer and ask them to expedite the shipping. I wish I had read all the reviews before placing my order. Now my 81 year old Dad will not get a gift on time thanks to The LAKESIDE COLLECTION. I have chatted online with 3 reps who have given different excuses. I called and the rep said a manager would call me and never did. The rep said yesterday 12/18/2020 it would be 6 to 8 days before the manufacturer ships my item. On Facebook they said send a private message and they will help. Absolutely no help has been given. I will never order from this company again. Please do not waste your time and effort.”

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Posted 3 years ago

“I received my order December 18,2020 Received it in good condition order was complete. Happy to receive it as quickly as I did for the busiest time of the year. Thank You Merry Christmas and a Happy New Year!!!”

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Posted 3 years ago

“I wish I had read these reviews before placing my order on Dec.1 My items seem to be traveling all over the country. It is a pretty straight shot from Illinois to Nevada. So far it has gone from Illinois to Ohio down to New Mexico then to Arizona, back to New Mexico, then back to Arizona now it is in Henderson Nev. delivery unknown at this time. Henderson is 10 minutes from my house lol. NEVER AGAIN WILL i order from this company. It is now Dec 18th.”

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Posted 3 years ago

“I placed an order in early November for a food playset that showed in stock. The original ship date was Dec. 11 — later than the other items I ordered, but okay. The date then kept getting later and later, and now shows a ship date of Dec. 30. They got my money and couldn’t deliver. This was the number one gift my child wanted. He’s not entitled and he will survive, but it’s disappointing.”

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Posted 3 years ago

Lakeside Collection is rated 1.4 based on 402 reviews