Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 404 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

Questions

Metrics

1.4

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Lakeside Collection made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is WAY too slow. You order stuff that shows in stock and then it isn't and they are slow to return your money. Customer service is hit or miss, I've had helpful people and I've had fully incompetent and rude. I ordered Halloween stuff at the very beginning of September and when it hadn't arrived a month later, customer service tells me "that's why people usually order early" like 2 months before Halloween wasn't early enough? Lol. Do better.”

Helpful Report

Posted 2 years ago

“So by making an order they enrolled me in a monthly “perks” program without my knowledge! They have been automatically charging my credit card $14.95 a month without my permission! What a fraudulent company!”

Helpful Report

Posted 2 years ago

“Placed an order over 2 weeks ago, with preapproved credit which THEY offered ME....2 + weeks later, I've spoken to 4 different people...telling me someone will send me an email in regards to my order. It had been cancelled. No one has contacted me about anything. This company really sucks....a friend told me not to deal with Lakeside as they had nothing but trouble. I should've read the reviews first....”

Helpful Report

Posted 2 years ago

“I love my little Halloween witch house! It's perfect!”

Helpful Report

Posted 2 years ago

“me and 83 members of my Coast Guard Unit plus all that we will notify will no longer patronize Lakeside Collections because of their BLATENT Disregard and omission of products with the logo of the US COAST GUARD which for Collections lack of knowledge is a very IMPORTANT Part of the United States MILITARY just as much as the USMC, Air Force, Navy and Army is. This omission is a slap in the face of EVERY MEMBER of the US Coast Guard and we do not take these things lightly as a result we will no longer patronize Lakeside Collections and Collections ETC. HM2 Elaine Duffy-Luedtke USCG Reserves”

Helpful Report

Posted 2 years ago

“I have always gotten my orders promptly and love their low prices. In fact in the past if I got "the wrong thing", they would tell me to keep what I got and send me the thing I really ordered. That being said, what on earth is wrong with their website?? It freezes up on every device I use so it's not me. Makes it way too hard to shop and browse! Has been doing this for months. Lakeside, it is very important to fix your site ASAP or you will lose lots of business. The holidays are coming and people need to be able to order online easily!”

Helpful Report

Posted 2 years ago

“A close family member sent me a gift through this company who promptly used my mailing information to create an unauthorized account. They began sending me MULTIPLE mailer catalogs which overstuffed my mailbox, rendering the lid unable to close, crushing important mail documents and exposing them to the elements wherein many pieces were ruined in the rain. Further, I maintain consistent registration with the DMAChoice registry and my account is active through December of 2028. The Lakeside Collection ignored this "Do Not Mail" status and sent unsolicited mailers, anyway. Worse yet, the gift was from a family member under a family name I do not use (or disclose) to ANYone, let alone create any accounts under this name. It is NOT my legal name, and I cannot provide current proof of identity therefor. I attempted to go to their website to "opt-out" of a mailing list for which I never opted in. The only way to do so would be to create a full-blown account with their company, providing even more information, which I do not intend for them to have, and then change my mailer preferences. The creation of that account also requires agreement to receive additional marketing to all phone, email, and USPS contact channels. Suffice to say, I did NOT create an account. Their "chat" also requires verification of an email I do not wish to provide. Next, I called their customer service line (not toll-free) and provided the Mailing ID No. on the back of each catalog received, verified the mailing address, verified my last name, and informed them the first name is a "nickname" that I DO NOT GO BY, but the representative insisted on calling me that on several occasions, regardless. She then insisted I must disclose an email address and phone number for "verification purposes" despite the fact that none was ever provided, and I only receive their mailers as a gift recipient. She CATEGORICALLY REFUSED to cease all harassment without disclosure of private information (phone and email), which could not be verified, as it was never provided in the first place. Further, their website states that provision of email and phone number constitutes approval to receive their marketing! She placed me on hold for more than 30 minutes waiting for a "supervisor" that never came on the line. So far, I have spent more than 90 unpaid minutes between websites, phone calls, and other logistics management simply attempting to stop mailers I never authorized and cancel an account that was created in my identity without my permission. They verified ALL AVAILABLE information, and still refused to cancel the mailers. I am now filing complaints and reports with all available entities, and will return every piece of mail received "Refused -- RTS." It is illegal to continue harassing someone through email when they have unsubscribed and will get you in big trouble with ICANN. How is it legal to harass someone through the federally governed United States Postal System, waste tangible resources, demand disclosure of more private and personally sensitive information, and occupy equipment dedicated to approved purposes, when they have blatantly requested cessation?”

Helpful Report

Posted 2 years ago

“I've never had an issue with my orders, but I didn't care for the 7 day trial for their "rewards" program and $14.95/mo after the trial. I was able to call and get it canceled without issue. For me the store itself gets 4 stars because I haven't had an issue with them, but I knocked a star (almost thought about 2 stars) for the shady rewards program tactic. I'll definitely be paying more attention to this in the future.”

Helpful Report

Posted 2 years ago

“Customer beware they keep saying their system is crashing. Was on the phone for over a half hour with constant holds. Horrible customer service and scam company.”

Helpful Report

Posted 2 years ago

“No customer service. I ordered the seashell quilt set got purple birds and ugly butterfly 🦋”

Helpful Report

Posted 2 years ago

“Everything about the company is terrible. THe only thing that happened correctly was receiving our order of a single item. They tried billing, without approval exorbitant membership fees, which caused us to cancel a credit card and challenge the charges. Then, actually paying for the item was handled poorly, taking excessive time and continually having to repeat information. Basically, TOTALLY INCOMPETENT. WILL NEVER ORDER ANYTHING FROM THI COMPANY.”

Helpful Report

Posted 2 years ago

“I have never had a problem with this company until now. I ordered 3 gnomes. (my birthday present to myself.) I received my package and there were only 2 in the package. I tried contacting them by their phone number, I got no one, phone just kept ringing. So I sent an email. The reply I received was we'll get back to you. That was 3 days ago. Have heard nothing yet. I just want the item I paid for.”

Helpful Report

Posted 2 years ago

“I am unfortunately very displeased with Lakeside Collection!!! We placed an order on August 30th. We received a confirmation number but nothing further as to the status of the shipment. I called this morning to research with the Customer Service Department and they coudn't find any order at all. They had our address but no order! I asked the Rep (Marichal) to please forward an email to my husband stating they could not find the order so my husband's pending credit charge could be cancelled and she said she is not allowed to do that. I then asked to speak to a Supervisor and she coudn't help me either. She said if their is a pending charge then there must be an order. I reminded her that her Company already researched and they couldn't find an order!! Supervisor then stated they are upgrading the system. I told her that is B--l S--t! I asked if they have been upgrading system since 8/30? My husband's credit card company is pursuing a cancellation of the pending charge. The Supervisor suggested I call back Tuesday to place another order. I explained I will not ever be calling back. If they can charge and lose an order why should I give them a second opportunity to do the same!!”

Helpful Report

Posted 2 years ago

“Biggest POS company around - Customer Service is in the Philippines and NEVER a manager around. Extremely POOR customer service!!!!!!! Will NEVER, EVER do business with this company (and I use the term loosely) again!!!!”

Helpful Report

Posted 2 years ago

“CONSUMER BEWARE. I placed an order with Lakeside Collections & paid with my Visa. I then was deluged with e-mails promoting their products. I tried unsubscribing many times to no avail. I then contacted Lakeside & requested removal from their e-mail list. I rceived reply from their Customer Support saying they would do so. I discovered Lakeside had surreptitiously used my Visa to enroll in their program LSCPerks.com whereby I was unknowigly paying for their advertising which I had attemped to escape from. The use of my credit card without my nowledge or consent amounts to fraud and I have contacted the Illinois Attorney General's office to make a formal complaint.”

Helpful Report

Posted 2 years ago

“WAtch out if you order from this company. I will never order again. Somehow I got signed up for their perks program without my knowledge. They deduct money monthly from your account. Watch out for LCSPerk.com on your bank statement after ordering from this company”

Helpful Report

Posted 2 years ago

“I ordered the Solar Light Caps and had one of the QTY 4 stop working within 2 months, I replaced the Solar Battery but it still would not work, I have contacted Customer Support TWICE, only to receive a "canned" response that was no help at all. I will be going elsewhere for my future deck project!!!!”

Helpful Report

Posted 2 years ago

“I ordered several outdoor items in my last order. I got 4 hanging globe solar lights that only one worked out of the package. After a month none of them work. The solar dog lawn decoration doesn’t light up & is rusting after only one month. The bird bath bubbler is cheap & only works sometimes. The solar celestial light still lights up but the stand it rests on already snapped. Most items are low quality, arrived non-functional. I’m very disappointed in my last order.”

Helpful Report

Posted 2 years ago

“I ordered a printer table and thought I was making a good choice. paid a little over 100 dollars for it. shipping was ok, but when I got my product. IT WAS LITERALLY BROKEN WITH A TON OF SCRATCHES AND LOOSE PIECES AS WELL AS MISSING PIECES. and the crazy part was that the box was perfectly fine. I called to let them know and the first time they automatically hung up on me when they answered so I recalled. and told me they will give me a call in 3 days. why do I have to wait 3 days for a recall????? was told will be shipped a replacement but will have to see if I even get it. customer service is just HORRIBLE. I don't even know how this company is still running especially since I saw that it had way more bad reviews than good.”

Helpful Report

Posted 2 years ago

“They offered 20% off promo code AND a free shipping for an order over $50 promo code and didn’t honor them. Promo code for 20% off: 8MHN62 Promo code for free shipping Code over $50: 10183KYO6MEC9”

Helpful Report

Posted 2 years ago

Lakeside Collection is rated 1.4 based on 404 reviews