Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“This company used to be reliable and fun to order from. Now they are terrible, can't get what you ordered and the call I placed to customer service was a joke. I told the lady my problem, her response "sorry to hear that". They are useless and won't ever answer an email. Will not order from them again unless I feel the need to be ripped off.”

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Posted 1 year ago

“On May 7 I ordered a sofa table with outlets; I received couple emails advising it was 'in process' to be shipped. I was able to find the same thing on Amazon which I ordered; 3 emails to Lakeside advising them to cancel the order (no acknowledgement other than auto response); 4 phone calls to them advising them to cancel ("customer service" advised that couldn't be done). June 8 it was delivered and the amount deducted from my checking account. I immediately took the item back to FedEx to have it returned. In the past I have had good luck with this company but I absolutely will never do business with them again. And as far as customer service, they have none.”

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Posted 1 year ago

“Placed an order in April called to check on it they said they could not find any order from me. I ordered the item from someone else then out of the blue I get a email saying my order has shipped. Received it 5/23 called to get refund they said could not send return FedEx label were out of them and don't know when they will get. So now I have to pay to have it shipped back. This company should shut there doors nothing but a rip off. Do not order anything from here.”

Helpful Report

Posted 1 year ago

“Have been waiting 15 days for them to send FedEx prepaid return label which I requested via e-mail. Their phone number for RETURNS is NEVER answered and hangs up on you. Today I tried their general Customer Service number which entertained me with recordings but no answer. I have been a customer for several years and received many fun products at good prices; however, NO MORE. I had no idea until the last month and a half that Lakeside Collection Customer Service was so completely crappy. I will never order from them again.”

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Posted 1 year ago

“If I could give a negative 1 star I would. A few months ago I sent away for 2 items and yet only got one. Both items were the same, just different colors 1 for me one for my husband. I received the one for my husband last week, but mine still hasn't arrived. Plus this isn't the first time today I've been on hold with them, I've tried twice before this today alone. If they can't be trusted to ship the entire order. What makes me think that they can be trusted to operate a phone. The definitely lost my business.”

Helpful Report

Posted 1 year ago

“STEER CLEAR - THEY'RE NO GOOD. I enjoyed shopping with Lakeside but they have recently become completely unreliable. I placed 2 orders on the same day (April 10) - one for $130apx and 1 for $23apx. On May 7 my card was charged for the smaller order, not for the larger order. I got an email that it was shipped, but the link provided to track it was a dead link. I tried to copy/paste the tracking number into FedEx, UPS, and USPS tracking and nothing was found. On May 10 (a month after I placed the order) nothing had arrived, so I called Lakeside several times, and sat on hold for at least 40 mins. per call. No one ever picked up. While looking for other phone numbers to call for help, I realized I had been blocked out of the Lakeside Perks website and was completely unable to get thru to anyone for assistance. I sent several emails to Lakeside Collection requesting assistance to no avail. Because I was not able to get help accessing my Lakeside Perks account, I had to cancel my credit card that Lakeside Perks was charging me monthly on, and get a new one. I don’t know what’s going on with this company, but even as I type this review, I continue to get advertising emails from them as if nothing is going on. I’m confused and frustrated. I give up. I quit Lakeside Collection and Lakeside Perks. Their customer service sucks so bad that there is no sale or no item cute enough to do business with a company that has exhibited this amount of failure and refuses to answer their phones let alone answer for their mistakes. Just for good measure, before I posted this complaint, I tried to call their customer service again (about the Perks account) and have been sitting on hold for 56 minutes at this point.”

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Posted 1 year ago

“Placed an order for something on Amazon from this company and the day was posted the delivered do they canceled it I reordered it and I'm still waiting when you call the number it either hangs up on you or you get no reply”

Helpful Report

Posted 1 year ago

“I still haven’t received my order! It’s been a month. My check was cashed but I have nothing to show for $100.00 plus”

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Posted 1 year ago

“I too ordered from them, I couldn’t reach them, like everyone else my calls dropped, so I googled and learned they filed bankruptcy on 4-11 their website was gone, I immediately called my bank and stopped the transaction, now this morning I’m getting new ads in my email from them”

Helpful Report

Posted 1 year ago

“I need to talk to someone about a refund and have been trying to speak with a representative since last Thursday and seven of my calls have been dropped”

Helpful Report

Posted 1 year ago

“Customer service hangs up on you no matter which option you pick , no way to get a hold of them , they emailed that my order was shipped on 03/23 still not here can’t use tracking number”

Helpful Report

Posted 1 year ago

“I ordered 5 items on 4/3/23 and they still have not neen received. I was given a bogus tracking number. The customer service number hangs up no matter which option you choose. Just had the transaction reversed by my bank. They tried to take my money”

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Posted 1 year ago

“They are to send me a return lable haven't yet over a week will not take my calls”

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Posted 1 year ago

“I really wanted to leave a half of star. I placed an order for over $80, and they never send anything for tracking, and leave no way to contact them.”

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Posted 1 year ago

“Scam! I ordered something from them and they sign you up for a $14.95 per month subscription, which I never agreed to. Impossible to get ahold of customer service line. They hang up every call. DO NOT ORDER!!”

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Posted 1 year ago

“I'm still waiting for my order. When I call it just hangs up. I'm thinking thus is how you sill customers money. Never again will I order from you.”

Helpful Report

Posted 1 year ago

“Customer service hangs up on you. No way to get thru to check status on an order”

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Posted 1 year ago

“Keke & joe very fast service!!”

Helpful Report

Posted 1 year ago

“If you purchase an item, beware. You will be signed up for a membership at $14.95 a month.”

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Posted 1 year ago

“Charge me for scam perks that I didn’t sign up for:$15 a moth for 5 months”

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Posted 1 year ago

Lakeside Collection is rated 1.4 based on 402 reviews