Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 404 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“I loved this company. They always seem to have unique items. The "last" time I ordered from them I noticed an additional charge for $14.95 when I hadn't received any items because they were all back ordered. When I called I was told I signed up for the Lakeside Collection Perks. I did not sign up for it. I have ordered numerous times and never had this problem. They wouldn't remove the fee so I told them to cancel my back ordered items and to never send me a catalog again. I spent money with them on a regular basis but after sneaking in a membership fee I'll never buy anything from them again.”

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Posted 5 years ago

“I was so excited to get my order it took about three weeks. And when I received my shelf it was not put together. And broken. Missing paint scratch marks on it. So disappointed definitely not worth $20.”

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Posted 5 years ago

“Terrible customer service.”

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Posted 5 years ago

“I usually like most of the lakeside things I buy, but the flowers are not good. The blue hens and chicks aren't blue and are so small they weren't worth the money. Same with the cone flowers.”

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Posted 5 years ago

“Charges a hidden fee of 14.95 a month for the last 3 months. Not honest business, Very disappointed..”

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Posted 5 years ago

“Very disappointed in this company and their underhanded way they get $14.95 a month for maybe a 10% savings. I DID NOT SIGN UP FOR THIS. CHECK WAY AT THE BOTTOM OF YOUR ORDER THR BOX IS AUTOMATICALLY CHECKED. I DID NOT CHECK THAT BOX VERY POOR BUSINESS FORMER CUSTOMER”

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Posted 5 years ago

“This was disappointing . The prices are too good to be true because they added a "monthly membership" fee more that covers the discounts offered. I am I sticking with Amazon only. Businesses beware, a few good items here and there is not worth the added built in fees. The should tell you up front that your are purchasing a membership. I don't remember any agreement and if they do have it I am sure it is in the " fine print", which is sneaky. Own your truth.”

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Posted 5 years ago

“Will never order from this company again was offered free shipping then charged $14.95 for 6 months and told i agreed to free shipping which os true but i didnt agree to charging me a monthly fee i wouldnt consider that free when i was charged $75 in monthly charges. This company is a joke will never get another penny from me.”

Helpful Report

Posted 5 years ago

“This for sure has been the worst online shopping I’ve made! I ordered an item at about 10pm, on a week day. The morning after, I called them asking if they would cancel me order (change of mind,) the CSR told me that it was in the process of shipping. What? How is that even possible! Finally, this past week I received an email informing me that the item was shipped. I verified via UPS, It said the delivery would be Friday. On a Thursday evening, I verified again, stating that it will be delivered this coming Tuesday! I verified on Friday to confirm, and yes, it changed to Tuesday. I sent them an email to them, asking of why and how this happened. As of today, I have not received a response. The ONLY reason I did not go through canceling this order, is that the item was $16 and these “crooks,” would have subtracted the $7 for returning the item to them. I WILL NEVER, EVER ORDER FROM THEM AGAIN! Horrible!”

Helpful Report

Posted 5 years ago

“I placed an order in December and one of the little ceramic Christmas trees doesn't have the door on the bottom. I sent a letter to Lakeside hoping to get another little door. Never heard from them. I should not have to pay to return the tree. Sending another letter tomorrow. Now being charged $14.95 from my bank acct for no reason.”

Helpful Report

Posted 5 years ago

“The dress I ordered in an XL is more like an XS. Couldn't even get it on. The other items I ordered are cheap looking. I would never order from them again. Save your money and shop somewhere else.”

Helpful Report

Posted 5 years ago

“I ordered product in December and received it without a problem. Was pleased with the merchandise. several weeks after the fact of receiving the merchandise, I get a $14.95 charge on my account. When I contacted The Lakeside Collection they said it wasn't them but instead the Lakeside Perks. When I contacted Lakeside Perks they pointed the finger at Lakeside. I know that a lot of failing companies do this reward, perk thing to boost revenue for their failing companies, but what it does is makes the customer or consumer feel they are being forced to participate in something they do not want. The sad thing is a lot of older, elderly people are victims to this. In my case they said I clicked a box that said free shipping. I don't recall, but regardless I paid for my shipping, so if that were the case then it should have exempted me from that. I won't purchase their product again, and I won't do business with a company that is shady. I loved the merchandise that I received and so did the other 3 people that I gave them as gifts to, but the after effects of trying to steal from me stops me from ever ordering anything from them again.”

Helpful Report

Posted 5 years ago

“I was charged 14.95 off my credit card today for a perks account that I don't even have. I paid in full for my products 2 months ago. I have no more business with this company. Yet they steal money off my credit card. It's not the amount, but rather the adasity that they are scamming customers & charging them small sums off their credit card. This was a prepaid Visa card I used. The money I loaded on my card was to pay a bill. So now I don't have enough to pay my bill. Shame on You theives for scamming & stealing from loyal customers!!! People don't do business with this company using a credit card.”

Helpful Report

Posted 5 years ago

“I have always loved Lakeside, been ordering with them for over 10 years. Even my friends love looking through the Lakeside catalog at my house. One friend even adds to my orders so she doesn't have to pay shipping. Well, this December I ordered some small gifts to finish up Christmas. Come Dec 28th I have a charge for Lakeside Perks. I don't even know what it is. I've reached out to Lakeside via email twice and once in chat. Finally the person in chat told me to call an 800 number. I just disputed with my bank. I don't have time to go around and around with them.”

Helpful Report

Posted 5 years ago

“They charged me 14.95 for their Perks offer that I didn't sign up for.I order from them maybe 1 time in 4 years. Why would I sign up to pay 14.95 a month to get free shipping. Very sneaky people at Lakeside. I called and I was told I would be given a refund. Never again will I order from them! I better get a refund or I am calling the BBB”

Helpful Report

Posted 5 years ago

“I ordered 2 items on Oct 22, 2018. One for myself and one as a gift. As of today, on Dec 22, 2018 my mother in law has still not received her gift item. They have put my order on backorder, canceled it,said to call for credit check (yet no one is available and my credit is excellent), back ordered again (at least 4 times), canceled it again...shall I go on...The sad thing is they do not give you the courtesy of an email or phone call to let you know that they have taken any of these actions. I have to continue to check the status of my order. Each time to be disappointed by the poor service this company offers. The people who answer the phone after a 25 minute wait are friendly enough but have no clue what is going on except to say "this is a very popular item"! This is the first and last time I will do business with a company that disregards their customers as they do. Its a shame as they do have some cute merchandise =(”

Helpful Report

Posted 5 years ago

“I never received my order. I called Lakeside and waited 50 minutes on hold. When the clerk answered it took another 25 minutes to resolve the issue. They were going to resend the order. They emailed me a form which I signed, then immediately faxed back. It's been 2 weeks and I still haven't received the order. I have since waited on hold again for an hour but was unable to continue to hold. Essentially, I have no way to get in touch with them. Lakeside could greatly improve if they had a customer service email as a way to contact them. I love their products and have been a customer for many years but after losing $105, I will not ever order from them again.”

Helpful Report

Posted 5 years ago

“I ordered 2 items at the same time from Lakeside. One item, THE WORLD'S SMAEST VACUUM IS ONE OF THE BEST PURCHASES AT A VERY FAIR PRICE. HOWEVER, THE OTHER ITEM WAS LOW PRICED BUT ONE OF THE WORST ITEMS I HAVE. EVER PURCHASED ON LINE. It was called THE COLOR CHANGING ALARM CLOCK. It was very small ( which I wanted) but I never was able to make it work correctly....it didn't help that THE WRITING THAT SHOWS WHERE TO PUsH FOR IT TO DO IT'S FUNCTIONS WERE ALL WRTITTEN IN THE SAME WHITE COLOR AS THE FACE OF THE ITEM THEY WERE ON! It was nearly impossible to read the functions you were supposed to perform and when they did perform you really couldn't control the functions. My biggest disappointment is the Lakeside that I loved now has very pricy shipping. I waited for weeks hoping for free shipping at least on BLACK FRIDAY BUT I COULDN'T GET FREE SHIPPING UNTIL I SPENT $75 DOLLARS. I HAVE WAITED, BUT THE SHIPPING COST FOR THE RADIO FLASHLIGHT I REALLY WANT IS ALMOST HALF THE $19.98 THE SMALL ITEM COSTS............TOO MUCH!”

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Posted 5 years ago

“Although I placed an order back in October and I received and paid for this order in October, I noticed an exact charge on my November credit card statement under the Charge "RECURRING". I understand this company as a habit of doing this. I strongly suggest this is a foreign (possibly Chinese) owned facility/site pulling all the underhanded tricks they get away with back home. There are so many springing up on the internet. Another is Collection Etc that sells products but ships Junk and avoids all communications . BEWARE-BEWARE-BEWARE”

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Posted 6 years ago

“i am able to get all the items i need for christmas...presents, decorations, bows, gift wrap...etc...”

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Posted 6 years ago

Lakeside Collection is rated 1.4 based on 404 reviews