Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“This is the worse place I have dealt. Placed an order over a month ago and still not received it. The don't know anymore than I do. Just keep telling me I'm guaranteed to receive my order. Will not give a refund until I receive it and will not let me talk with management. If I could rate less than one star than I would. Never again!”

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Posted 2 years ago

“Well, by reading all these reviews and what was listed in the BBB site, I have decided to avoid the hassle and NOT place any orders with this company!!! To all that did leave a review I thank you for saving me from a huge headache! Ripping up their catalog is very soothing! Merry Christmas everyone!!!”

Helpful Report

Posted 2 years ago

“I ordered on November 29, items still say preparing to ship. Customer service no help, can't cancel order. Christmas decorations would be nice before Christmas.”

Helpful Report

Posted 2 years ago

“I emailed them about a return and they have been totally unresponsive! Very disappointed in product and response. Avoid this company at all costs!”

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Posted 2 years ago

“It takes forever for LSC to ship any orders. It has been 11 days now and all the status of my order keeps saying is preparing to ship. Preparing to ship. I am so tired of reading that everyday.”

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Posted 2 years ago

“I placed an order on Nov. 30th for Christmas presents. Dec. 10th has rolled around and my order still hasn't shipped. I called customer service and only got the automated menu. When prompted to select 0 I was hung up on. When speaking with the live chat they just state I will be emailed when my order will be shipped. I will never order from this company again.”

Helpful Report

Posted 2 years ago

“TERRIBLE CUSTOMER SERVICE! They cancelled my order without any notice. After calling 3 times, being transferred numerous times and put on hold for over 2 hour, still no one could tell me why my order was canceled. I asked to speak to a supervisor and was told no and was then hung up on. I have never experienced such a terrible company. My order was over $600 and still they have no respect or consideration for their customers. DO NOT ORDER FROM THIS COMPANY. They don't deserve a penny of your money.”

Helpful Report

Posted 2 years ago

“Order placed almost 2 weeks ago and still in "Processing" status. Called customer service to cancel and they indicated they could not since it's in processing status. I mean, isn't it always in processing status from order to ship???? Ridiculous and unacceptable. This retailer always takes forever to ship and I will never order from them again!”

Helpful Report

Posted 2 years ago

“Placed two orders on the same day. First order, one of the items were canceled and the rest of it shipped immediately. For the second order, which had 8 items, 10 days later still says preparing to ship. Called customer service and waited 20 minutes before speaking with a representative. I asked her why it’s been 10 days since I ordered and it’s still preparing to ship? She says let me check on that and of course, we were disconnected. Called back again and waited 25 minutes before hanging up. Naturally, all the items in this order are Christmas gifts that I need to send myself. This was my first, and definitely, my last order with Lakeside Collection.”

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Posted 2 years ago

“Lakeside is very slow at shipping. The return policy is not Fair or good. They won't let you return with out charging a ridiculous price. The call center is still loud you can't hear the person you are talking too. I will never buy from them again. Poor customer service all the way around.”

Helpful Report

Posted 2 years ago

“Too bad you cant give a zero, they have no sense of urgency and do not care about customer service. I placed a HUGE order and paid for 3-5 day shipping to get a few days before a company Christmas party. Called for days and was told every day it was in process. I was then told it would be here today, told it would be next week, told because I am in Texas it will actually take 6-8 days. I asked to cancel the order since it will arrive arrive a week after the party and they said it is impossible to cancel the order. They have lost a HUGE account!!!!!! This place is a big ripoff. Do yourself a favor and go to another site.”

Helpful Report

Posted 2 years ago

“I ordered an item through Target that is sold and shipped by this company. The order was placed on November 21st with a delivery date of December 1st. I am still waiting on my order and the tracking number just says it it pending. No tracking update. Don't know if it has shipped or not. I am not sure why Target would associate with this company from reading the other reviews”

Helpful Report

Posted 2 years ago

“Where’s the zero stars? This company is useless. My order has been pending for over a week. Never shipped. I tried to cancel via a chat since there’s no way within the account management to cancel an order. But all I got was I can’t cancel because the order is pending and please check back periodically with the confirmation number. Good Grief. Do NOT a order from Lakeside Collections.”

Helpful Report

Posted 2 years ago

“Bad customer service. Rude. Wont cancel my order after being unable to deliver on agreed upon dates. Do not go to them”

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Posted 2 years ago

“Not trust worthy at All.”

Helpful Report

Posted 2 years ago

“Ordered a product and then when I found out it was still preparing to ship a week later I called. I told the lady that I was talking to that I had bought this as a present and I need to have it by December 1 of 2021. I was told that they don’t cancel orders and if I had a problem with order I could just not except delivery. I asked why I could not cancel it since they hasn’t shipped it yet and they told me there’s no way they can cancel an order. I ask to speak to a manager or someone of authority and they said there was no one there they was out for the day and will be back the next day. Called the next day and I got the same response. Still four days later it has not shipped it’s still saying is being prepared to ship. The lady I spoke to both times was very unprofessional, arrogant and rude. As of this moment I would not advise anyone to buy anything from this company ever.”

Helpful Report

Posted 2 years ago

“I placed an order on November 16th for Christmas gifts. Total of 15 items and I am only receiving 8 be ause the others were out of stock. Please dont order for them if you are planning to give Christmas presents. Dont tell customers that you have products available when it is not true. I am very disappointed with your service”

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Posted 2 years ago

“Terrible company to deal with. Once the have your credit card info. you are on your own. Will NOT help!!”

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Posted 2 years ago

“Told me they would deduct my coupon code after I submitted my order as it wasnt working online. I asked if it was not deducted could I cancel the order and was told I definitely could cancel. Discount was not applied and they refused to cancel my order. Terrible customer service!”

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Posted 2 years ago

“I want you to quit sending on my email please. I've asked about 12 times.”

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Posted 2 years ago

Lakeside Collection is rated 1.4 based on 402 reviews