“I ordered a desk lamp from Lamps Plus. FedEx reported the lamp as delivered, but it was not at my door on that day. It was likely delivered to the wrong address, which is a common occurrence in my neighborhood. I asked Lamps Plus for a replacement; after six weeks of thinking about it, they rejected my request. So now I have no lamp and a charge for $160. This is unacceptable. The consumer does not come first for this company. So be cognizant of the fact that loss or theft is your risk, not theirs.”
“Very poor customer service wouldn’t return my email or phone calls on a purchase I made did some research on this company and heard there going out of business taking the money and run”
“I ordered a mirror and immediately realized it would not work. I called to cancel the order but customer service was closed. I left a message via email. I called again first thing in the morning and they were still closed. I called a third time and finally spoke with some one who told me that the shipment was already on the truck to transport to Fed Ex but she would put in an expedited cancellation. Much later in the day I got 2 emails saying they couldn’t stop the shipment. I then called fed ex when I got the tracking number to cancel via them. I was told there was a Special instruction that I could not cancel the shipment only lamps plus could. I tried to stop delivery via Fed Ex and got the same response. I have concluded that lamps plus wants ME to pay for the return shipping even though at any point they could have called Fed Ex and stopped the shipment but refused to do so. They have lost a long time customer. I’ll NEVER purchase from them again!”
“LampsPlus is a great resource for both lighting and decor accessories. I've purchased several lamps AND fixtures in a wide range of prices. I expect something to look like it cost considerably more than I paid! LampsPlus absolutely meets this expectation offering an easy to use website and ginormous selection and prices for every budget. DO NOT waste your time buying ordinary and boring lighting at big box stores when LampsPlus offers so, so much more. I recently ordered my first item from their accessory line. Decorative candle holders which happened to go with my bedroom decor. They were on sale for $19.00 each and I was admittedly suspect of the quality. To say I was surprised and delighted was an understatement. I felt like that tv ad lady who thought she got such a deal she might be arrested. Joking! But you won't be disappointed with LampsPlus. I used them to update a home we were selling and light our entirely custom dream home and now another life transition and renovate an existing home. LampsPlus has always been there and never disappointed. MaryJ, Reno, NV”
“I Did not receive my order. They refused to help me solve. They told me my only option to resolve is to dispute with my Credit card.
Terrible service and follow through”
“After buying my house, I replaced every single light fixture in it with light fixtures that I bought on LampsPlus.com. Only one time did I have to return a fixture to LampsPlus.com, and they made it very easy for me to do so. The variety and quality of light fixtures on LampsPlus.com exceeds that which I can buy locally, even at specialty lighting stores, and moreover, the prices on LampsPlus.com are extremely competitive. LampsPlus.com is my go-to store for light fixtures.”
