Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Very good pricing and delivery, the customer service are very helpful and friendly.”

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Posted 1 year ago

“Great, quick customer service.”

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Posted 1 year ago

“First time buying. Very easy. Kept up to date on order. Fab price.”

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Posted 1 year ago

“Bought a refurbished laptop online. Good website, easy to order. Laptop arrived in a couple of days and before the original expected delivery date, so nice surprise. Although secondhand and pretty cheap, it looks like new and so far works perfectly.”

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Posted 1 year ago

“Very fast delivery of laptop. Described as Grade A1, it was in fact new, still covered in HP's protective film.”

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Posted 1 year ago

“Great customer service Amazing bargain Thank you”

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Posted 1 year ago

“Fast reliable service”

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Posted 1 year ago

“Good communication, incredibly prompt delivery and great price”

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Posted 1 year ago

“Really good website , reasonable prices , good communication after ordering , arrived on time and well packaged!”

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Posted 1 year ago

“Delivery was late through no fault of theirs, but they still refunded the postage. Very helpful.”

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Posted 1 year ago

“Ordered and sent pretty quickly. The item was refurbished, but came in a state that was close to brand new. Very happy with it, and a competitive price. Overall very happy.”

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Posted 1 year ago

“Initial delivery efficient & very well packaged but item didn't charge properly. Contacted CS dept & very helpful & polite, sent new battery. Arrived next day & easily put in. Product still didn't charge. Contacted CS dept again and arranged for product collection for following day. label supplied. Collection on time & replacement product delivered 2 days later. Amazing service. Purchased laptops, robotic vacuum and motorised scooter. Never had a problem. Would definitely recommend.”

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Posted 2 years ago

“Ordered on Sunday night. Delivered on Tuesday afternoon. Spot on”

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Posted 2 years ago

“Received with safe”

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Posted 2 years ago

“Excellent efficient service. Great prices. All round good buying experience. Would recommend.”

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Posted 2 years ago

“Happy with the product, it was delivered on time and efficiently.”

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Posted 2 years ago

“Good price, good service, exactly as advertised”

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Posted 2 years ago

“Perfect delivery and goods in great condition”

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Posted 2 years ago

“6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies. I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given. Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information. Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely. My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop. Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.”

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Posted 2 years ago

“Perfect price and service thank you!”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews