Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Great service and fast delivery”

Helpful Report

Posted 1 year ago

“Three months ago, a couple of days after recieving my laptop, I gave a 5-star review based on the ease of purchase and prompt delivery. Sadly, the laptop rapidly deteriorated in performance. It is now slow, buggy and, frankly, not much use. Also, because of the way it was set up, I'm stuck with the username "User". I won't buy from Laptops Direct again. I'll be replacing the one I bought withn a new one. I should have saved my money and done that in tghe first place.”

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Posted 1 year ago

“The service provided by laptopsdirect was above and beyond what I expected. I ordered a Lenovo Duet Chromebook late on Saturday night, Easter bank holiday weekend. Although it said expected delivery was Tuesday I was now expecting it to arrive until the Wednesday due to the long weekend. My chromebook arrived as advised on the Tuesday morning very securely packed. The chromebook itself is excellent, especially for a refurbished unit. In fact, I am typing the review on it now. I certainly will be using laptopsdirect again.”

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Posted 1 year ago

“Ordering was simple and delivery was on time. Only complaint is that delivery charge was expensive considering how much I was spending.”

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Posted 1 year ago

“Excellent communication Speedy delivery”

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Posted 1 year ago

“Choice was good customer service was helpful and sorted sale and delivery”

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Posted 1 year ago

“Watch I ordered did not arrive an the day it was planned to arrive, so I had to rebook with the delivery company for a day I was off. Otherwise the price was a great save.”

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Posted 1 year ago

“Ordered new phone and was told it would be delivered on Tuesday, so kept that day free. Then on the morning of delivery they tell me it won't be delivered - so a wasted day off and then not available for the new delivery date so had to rearrange my days due to their error. Still waiting for phone to arrive”

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Posted 1 year ago

“Excellent service - bought a reconditioned laptop. Quick delivery and all set up for me to use! Thank you”

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Posted 1 year ago

“Very efficient, ordered one day came the next. Very happy with my new laptop.”

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Posted 1 year ago

“Awesome service as always from laptops direct, have bought several things and always been 100%”

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Posted 1 year ago

“Easy ordering, Great Customer service…even called me within minutes of ordering to clarify a couple of things. TV arrived exactly when they said it would. No damage. All as good as expected.”

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Posted 1 year ago

“Missing (UK-spec) power-supply immediately delivered, courier DHL however just tried to ram it in letterbox (!). Works AOK.”

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Posted 1 year ago

“Website easy to navigate, goods delivered as advertised. Despite paying for regular delivery the laptop was delivered the next day at the time specified by DPD.”

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Posted 1 year ago

“Product received as advertised and for a good price. However, the courier used (TNT) was awful, first claiming to have delivered the item when they had not, then realising they had not delivered and it taking an extra day to do so, meaning I had to sit around for two days waiting for a delivery. Additionally, unlike other couriers, TNT are apparently incapable of providing a delivery window, but instead just state "before 6pm". In comparison, Royal Mail, DPD and Amazon all give delivery windows of between 1-3 hours, so that at least you don't have to wait around all day. So while the product was fine, and the ordering system was fine, Laptops direct really need to consider using a more proficient and reliable courier service.”

Helpful Report

Posted 1 year ago

“Very happy. Prompt service and happy to take back and credit goods which proved unsuitable.”

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Posted 1 year ago

“Good company with good customer care”

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Posted 1 year ago

“They were quick to answer my questions.”

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Posted 1 year ago

“Laptops Direct had everything we needed in stock unlike a large retail group ! The items were cheaper too and delivered the next day.”

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Posted 1 year ago

“I was very sceptical about ordering phone from an on line supplier. I needn't have been. The price very good, delivery time very good, delivery service from DPD very good, communication very good and the product was as described. Many thanks”

Helpful Report

Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,118 reviews