Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New baby so we needed monitor, I have only had it a few days, I love it. Instructions are a bit all over the place (for me) However the product is fab, going to order another one 👍☺️”

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Posted 2 years ago

“customer service was good,delivery kept up to date, and very happy with my purchased item”

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Posted 2 years ago

“Price excellent, delivery on original purchase also excellent…however, the laptop went wrong no worries I thought I’d taking out a extended cover as this was a 2021 Christmas present for my husband. Trying to get in contact with customer service and speaking to the same operator wasn’t impossible having to repeat the problem over and over again. This was finally overcome and the laptop was collected and sent for “repair” after being away for nearly 4 weeks after much chasing up it finally was returned…….but 4 weeks later the same problem occurred. I replied to the standard email from laptopdirect asking of my experience about the company. It was a good or bad question and a field where if the problem still arose you could summit that. Over 3 weeks later still no correspondence from them. I have a laptop that it unfit for purpose and a company that has ignored me…….please don’t purchase from them.”

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Posted 2 years ago

“Hi over all the site is brilliant plenty of information and straight forward”

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Posted 2 years ago

“Awful experience all round, at least for the refurbished stuff. Really disappointing as they came highly recommended. My first order never even got sent out due to it apparently being too damaged. Why list it on your website and take payment in the first place if this is the case? I decided to give Laptops Direct a second chance, unfortunately however the second device is showing clear problems with the CPU, even though they advertised the PC as A1 status or like new. Due to all this, my work has been affected and I have spent a good amount of time dealing with customer service, all of which hasn't even resulted in any sort of offers or a future discount to make the problem right. Stay clear of the refurbished stuff.”

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Posted 2 years ago

“Choice ***** Service***** Delivery***** Overall - excellent”

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Posted 2 years ago

“This is the first time I have bought from laptops direct. And I'm very pleased with my purchase, it was good value. and speedy delivery.”

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Posted 2 years ago

“Very pleased with the service and product was as described”

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Posted 2 years ago

“Received my Electroniq gaming monitor in excellent condition & is great quality. Next day delivery was just that so it was up and running in no time. Very happy”

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Posted 2 years ago

“Fast delivery, super service and laptop brilliant quality for such an amazing Price... Got for my son for xmas and i cant wait now to see his wee face when he receives it from santa... Would definitely recommend... Delighted with laptop and sevice received...”

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Posted 2 years ago

“Really good service . experience shines through .took the time to explain things to me as it is a birthday present . definitely buy from you again”

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Posted 2 years ago

“Ordered the electriQ 28" 4K UHD 144Hz Height adjustable Monitor yesterday came this morning .what a amazing quality monitor .the colour is fantastic HDR adds another level to game sharpness .hdmi.2.1 worked right away .4 k 120hz my son is going to be very happy I'm shocked that you get all this for £309 over half the price of other 2.1 hdmi monitors.”

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Posted 2 years ago

“Quick delivery, laptop was as described and in very good condition, in fact like new and was just what was needed for my son going to University.”

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Posted 2 years ago

“Fast delivery item as advertised and great price 👍”

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Posted 2 years ago

“Very happy with every part of the purchasing process. Good range of laptops, easy ordering, delivery of a well packaged machine within 24 hours. Just how online shopping should be.”

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Posted 2 years ago

“Great price, efficient delivery and follow up. Good quality product, I'm glad I chose Laptops Direct.”

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Posted 2 years ago

“Laptop was delivered a couple of days earlier than expected, which was nice. Excellent specification and significantly cheaper than anywhere else online. Highly recommended.”

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Posted 2 years ago

“Excellent Customer service but delivery timings inaccurate and longer than advised when placing the order.”

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Posted 2 years ago

“Customer service is excellent and prices are reasonable so satisfied with the delivery.”

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Posted 2 years ago

“Timely delivery”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews