Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know why a warning pop-up appeared saying Laptops Direct are "cherry picking" good reviews because in my books they don't need to do so. They fully deserve the 5 stars I've given them. Really good price. Very quick delivery (using cheapest option as well and not next day premium rate). Product as expected and in tamper-proof sealed box. So all in all I'm one well pleased customer,”

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Posted 2 years ago

“Brought my very first gaming PC!! What a brilliant company to deal with answered any questions I had good prices very well packaged and delivered very fast Thank you Laptops Direct”

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Posted 2 years ago

“Fast and very efficient service. Computer is great. No complaints.”

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Posted 2 years ago

“Price ok pleased with the lappy”

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Posted 2 years ago

“Prompt delivery, received in specified time slot, device working well so far....”

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Posted 2 years ago

“I ordered a Synology NAS and Ironwolf Drives as showing dispatch same day and delivery the following day. However order confirmation stated 3 day delivery. A bit disappointing but I could live with that. After 3 days I check my order to find not dispatched yet! I send a query and am told it will come in a further 2 days. That then passed and still no delivery so I cancel the order and order elsewhere for next day delivery which was honoured. Still awaiting refund!”

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Posted 2 years ago

“Everything as posted, in fact, the delivery date was faster than the original advised. Arrived well packaged and undamaged.”

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Posted 2 years ago

“I needed a laptop for using in hospital. I informed LD that I would likely be moving to another hospital so paid for next day delivery. Next day all I received was a poorly written excuse and a offer to reschedule. I chose to cancel the order, now I am waiting for a refund with no clue when I will get my money back. No laptop and a bitter taste. I would not recommend this company.”

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Posted 2 years ago

“Quick delivery end great service”

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Posted 2 years ago

“Ordered a new graphics card from them but had to return it due to my pc having developed a fatal error before it arrived. Got a prompt refund had to jump through a few hoops to get it though. Still can't fault them as it was a 3rd party suppliers fault. will us them again if i need to.”

Helpful Report

Posted 2 years ago

“Ordered a Razer Blade keyboard from… Ordered a Razer Blade keyboard from them last week. Was told that it would come tomorrow (almost a week later) I was contacted multiple times by their aftercare and sales team to assure me that it will be with me along with my new laptop tomorrow. Then today I got an email which told me they can't send the keyboard out because the price has gone up. I purchased and checked out a week ago for £99.97 and today they have increased the price to £202.97. I did had to call them and was passed around on the phone for half an hour between 4 people who I had to explain the whole thing to multiple times. They did not honor the price and sent me a refund the day before expecting it. I still haven't had any confirmation about the refund. Secondly - I ordered a Razer Blade 14 gaming laptop that was promised to be delivered today. I have had no update and been on the phone for over 20mins and have been passed to 5 different people. They are now saying they don't have it in stock but they told me twice it will get to me today throughout the week. Disappointing service! Also note how you can't leave new Google Reviews because I'm assuming so many people are complaining. AVOID LAPTOPS DIRECT AT ALL COST!”

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Posted 2 years ago

“Easy website to navigate. Had a couple of questions before purchasing a new larger monitor, so rang them & got all my questions answered. Completed the purchase online & delivered a couple of days later. All worked straight out of the box (apart from removing details of the old monitor from Windows). A very happy customer - third purchase.”

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Posted 2 years ago

“Great product and quick delivery (after some prompting) very happy”

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Posted 2 years ago

“Great product hp original charger. Works great and was delivered really quickly.”

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Posted 2 years ago

“Fast and accurate delivery , excellent”

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Posted 2 years ago

“Absolutely brilliant in every way. Excellent item, very fast delivery and all good. I will return and have already let other family members know. Thank you”

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Posted 2 years ago

“Very efficient and good service. Couldn't get the keyboard to work on the all in one PC ordered, hence score of 3 but as only set up today, may revise upwards if they can help get it working.”

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Posted 2 years ago

“Awesome customer service w/ full tech support! As I received both for my Acer Nitro 5 laptop which was replaced w/ a slightly different model build to my original laptop w/in 30 days of my original order, due to a fault w/ the laptop's battery not retaining it's charge! My replacement Acer Nitro 5 w/ a slightly different model build works fine w/ no issues to report @ all!”

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Posted 2 years ago

“Perfect quick sales perfect delivery”

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Posted 2 years ago

“There were no quibbles when I returned an unsuitable phone and the refund was processed promptly. this would have been a 5 star review but unfortunately the replacement ordered could not arrive in time and again, there were no quibbles and there was a prompt refund.”

Helpful Report

Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews