Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,156 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Laptop Direct. In the last ten years the only company i buy laptops from for home or business. And while last time there was a hiccup with a delivery, the way Laptop Direct dealt with it was brilliant. Thank you.”

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Posted 9 months ago

“Good quick service great price and quality”

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Posted 9 months ago

“This is my second gaming laptop I have brought from laptops direct and the first one had no issues what so ever and served me very well, recently brought a new gaming laptop and everything was process fast, they called to make sure everything was correct and any special delivery request they could pass onto delivery service. All in all smooth quick easy and hopefully my new laptop holds up as well as the first.”

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Posted 9 months ago

“No issues here. Just a great laptop delivered within 24 hours.”

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Posted 9 months ago

“Back light failed on my 49” monitor after 19 months since purchase from Laptops Direct. 2 year warranty. Provided video of the fault. Collected monitor and sent new replacement monitor.”

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Posted 9 months ago

“firstclass service and excellent delivery”

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Posted 10 months ago

“I'm happy with the laptop and the service was provided”

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Posted 10 months ago

“good laptop and good delivery, I am satisfied!”

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Posted 10 months ago

“Good quality phone, easy refund and efficient delivery of product.”

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Posted 10 months ago

“Laptop arrived quickly and without complications, was exactly as described and so far, everything is working perfectly fine. Windows 11 is meh, but that has nothing to do with Laptops direct :) so very happy buying from them (again)”

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Posted 11 months ago

“Excellent service & product”

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Posted 11 months ago

“Great computer at a good price. Next day delivery.”

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Posted 11 months ago

“no hassle no problems”

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Posted 11 months ago

“From experience I can say that their after sales service was excellent when I had a problem; I couldn't fault it. I would definitely use this company again.”

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Posted 1 year ago

“pleased with Chromebook. Brilliant delivery!”

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Posted 1 year ago

“First class. Arrived following day. Keyboard was missing its dongle. I phoned and a replcement was dispatched and it arrived the next day.”

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Posted 1 year ago

“Ordered my laptop on Easter Monday evening. When I checked my emails the following morning I had confirmation of despatch and it was delivered that afternoon. I had not paid for next day delivery! Excellent product, price and service. Thank you.”

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Posted 1 year ago

“Good price and prompt delivery. The monitor works as it should.”

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Posted 1 year ago

“paid next day delivery came before time quoted and lap top I ordered better then I thought it would be for the money like new well impressed and would order from here again defiantly”

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Posted 1 year ago

“We are repeat Laptops Direct customers and always have receive good service.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,156 reviews