Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,131 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ease of use of the website got me off to a good start and I was then impressed to receive a follow up call to ask if any further help was needed in making my choice. This was not a pushy sales pitch but a genuinely helpful and friendly contact. When I made my choice and bought the laptop, delivery was very quick, the quality of the laptop is excellent and the speed of dealing with a minor problem with the order was excellent”

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Posted 1 month ago

“Very happy with the laptop and the service. When I came to this page I saw a warning saying the firm is cherry picking good reviews. That is certainly not my experience. When they asked me to leave this review they had no idea whether I was a happy customer or not.”

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Posted 1 month ago

“Phone was advertised at £100 cheaper than anywhere else.Arrived next day,very happy with the service .”

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Posted 2 months ago

“The laptop came on the day I asked for and it was well packaged preventing any damage. The actual laptop is pretty good and over all I’m happy with it. Laptops Direct do have good customer services. They’re easy to contact and answer the phone relatively quickly. Bad bit: The laptop was advertised to have Windows 11 Pro and turned up with Windows 11 Home. The solution was a small refund which if I was to go to Windows direct does NOT cover the cost of the upgrade. The laptop I purchase was a gaming laptop due to the high quality of the spec, which came with an insensitive of the ability to claim a game which I thought might be fun. I’m still waiting for the master code/key to come through so I can redeem the game which can take up to 30 days which is very slow. So take this review how you will, good customer service with a margin of miss selling. Would I use them again, yes i probably would. Do they deserve a 3 start review…. Absolutely they didn’t refund the value of windows upgrade to its full as per windows direct. (I actually got told to go online for a cheaper code!!)”

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Posted 2 months ago

“Came day early by a cheery delivery driver dpd, looks & works fab, thank you my gaming son in law loves it 🌟”

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Posted 2 months ago

“Quality service end to end. Very competitive pricing to boot.”

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Posted 2 months ago

“All good thank you, customer service and overall experience very good”

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Posted 2 months ago

“We received a second hand monitor. The box had been opened previously and the goods packaged back up for re-sale. It was seemingly bought and returned by another buyer. All fine, except that we paid for a new monitor. Laptops Direct should advise customers if they are selling returned items. It would give customers opportunity to understand why they were returned in the first place and review purchasing decisions. In addition, none of the cables suited - possibly the reason for the return - and we had to use others already in our possession. The cable types were not made clear online ahead of purchasing. The monitor itself is good and arrived promptly.”

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Posted 2 months ago

“Great service Fast delivery”

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Posted 2 months ago

“Fast efficient competative”

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Posted 2 months ago

“Very easy ordering and great delivery service”

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Posted 2 months ago

“Item delivered a day early and all as described. Good price.”

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Posted 2 months ago

“I ordered a PC which was was faulty. Getting it replaced was a very easy, no quibble process. Unfortunately the replacement was also faulty - these things happen with refurbished kit - but once again the customer service was first class. I now have a third machine which was excellent value and is working perfectly. Lesson? Pay that little bit extra for a full set up.”

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Posted 2 months ago

“WHERE DO I START? Arrived quicker than I had expected, which brought a big smile to my face. It was delivered by DPD and came in perfect conditions (no dinks or bonks on the box/packaging). My monitor works, looks great and was excellently priced. I have purchased from from Laptops Direct before but had to leave a review because I was that impressed!!!”

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Posted 2 months ago

“Ordered S24+ - phone delivered promptly next day.”

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Posted 3 months ago

“Fast and cheap what else you want”

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Posted 3 months ago

“Paid extra for Saturday delivery and it didn't arrive.”

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Posted 3 months ago

“Great price for mobile phone, easy to order, excellent communication re delivery and item delivered on time”

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Posted 3 months ago

“On time and as described”

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Posted 3 months ago

“Website was very easy to navigate and find what I wanted. Ordering and payment was very straightforward. My laptop arrived a day early which was an added bonus. I would highly recommend Laptops Direct. Thank you so much.”

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Posted 3 months ago

Laptops Direct is rated 4.3 based on 2,131 reviews