Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,156 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great computer, super fast delivery. Thanks a lot!”

Helpful Report

Posted 3 months ago

“Very reasonably priced and my laptop arrived the following day (although I had not paid for next day delivery). The laptop was well packaged and appears to be in excellent condition.”

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Posted 3 months ago

“Bought a few items from this company now and never had any issues with product or delivery. Happy to recommend based on service thus far :)”

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Posted 3 months ago

“They supplied 2 Google Pixel 7a phones, at a competitive price. Despite ordering them only a few days before Christmas they arrived before Christmas, as promised. Very pleased with this order.”

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Posted 3 months ago

“Last minute panic buying a tablet for Christmas. Laptops direct was £80 cheaper than anywhere else, same spec, brand new etc. 1st time purchase for laptops direct, used PayPal just incase for some extra security. Excellent services, excellent communication re my order and delivery, received next day. Will 100% use this company again for tech purchases.”

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Posted 4 months ago

“The first TV I ordered went missing during delivery, and the second one arrived slightly bent, which I considered a manufacturing fault since the box was undamaged. Normally, I would be frustrated at this point, but each time an issue arose, it was addressed immediately and without hassle. The communication was straightforward, polite, and friendly. I was given the option of a refund or a replacement, and I chose the replacement, which arrived quickly. What could have been a negative experience turned out to be quite the opposite. I would buy from Laptops Direct again in the future.”

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Posted 4 months ago

“Great service, fast delivery and the computer was well packaged, can't fault anything”

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Posted 4 months ago

“I had problems with delivery because DPD didn't let me know they had failed delivery and were sending my laptop back. It wasn't even an issue, the customer service team sent it again ASAP and it's been working great.”

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Posted 4 months ago

“Great price, speedy delivery.”

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Posted 4 months ago

“They sorted out a problem created by their courier DPD on the spot without question. Got my replacement phone 2 days later. Great polite, helpful customer service agent on the phone too.”

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Posted 4 months ago

“Very happy. A quick and efficient service which I would recommend.”

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Posted 4 months ago

“I was let down by another supplier (AO who basically lied about stock levels) so decided to use Laptops Direct for first time. Everything went exactly as they promised from ordering to delivery exactly when arranged and I was notified throughout the entire procedure. Will use again, very happy .”

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Posted 4 months ago

“fast and easy delivery, item as described”

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Posted 4 months ago

“Ordered my phone and it was delivered within twenty four hours.”

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Posted 4 months ago

“Ordered this laptop on a Friday it was here on the Saturday, Great spec and great price”

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Posted 4 months ago

“got what I ordered and all ok”

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Posted 4 months ago

“The ease of use of the website got me off to a good start and I was then impressed to receive a follow up call to ask if any further help was needed in making my choice. This was not a pushy sales pitch but a genuinely helpful and friendly contact. When I made my choice and bought the laptop, delivery was very quick, the quality of the laptop is excellent and the speed of dealing with a minor problem with the order was excellent”

Helpful Report

Posted 4 months ago

“Very happy with the laptop and the service. When I came to this page I saw a warning saying the firm is cherry picking good reviews. That is certainly not my experience. When they asked me to leave this review they had no idea whether I was a happy customer or not.”

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Posted 4 months ago

“Phone was advertised at £100 cheaper than anywhere else.Arrived next day,very happy with the service .”

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Posted 5 months ago

“Came day early by a cheery delivery driver dpd, looks & works fab, thank you my gaming son in law loves it 🌟”

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Posted 5 months ago

Laptops Direct is rated 4.3 based on 2,156 reviews