Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Easy to order and speedy, safe delivery. I had previously ordered a similar phone via Amazon Prime but when it was delivered the package had been tampered with and inside was a Meat rotisserie set!”

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Posted 3 years ago

“A ok good service good price”

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Posted 3 years ago

“A solid laptop at a good price. Arrived quickly too. Happy days!”

Laptops Direct 4 star review on 10th October 2021

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Posted 3 years ago

“Competitive prices, speedy delivery. A happy returning customer.”

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Posted 3 years ago

“Ordered Thursday evening. Unfortunately the payment didn't go through, so it was Friday am when it was sorted. I paid for next day delivery, hoping to receive it originally on Friday, but with the payment problem, expected it on Saturday. It arrived Monday morning.”

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Posted 3 years ago

“Got a laptop over the weekend and its great. Brilliant price and quick delivery”

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Posted 3 years ago

“ordered next delivery which saved my life. argos cancelled my pc at the last minute and luckily i managed to still get one in time. Pc works amazing and so does my monitor”

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Posted 3 years ago

“Very Disappointed, its 6th day no sign of delivery ! Beware when anyone place an order with this company !”

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Posted 3 years ago

“Good selection of products at competitive prices and quick delivery. Packaging on a refurbished laptop was good and the product was as described. Only chriticism I'd have is that the description for the laptop I baught said it didn't have backlit keyboard, but it did. Not a major thing, but would have saved me a search on the manufacturers website.”

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Posted 3 years ago

“Quick delivery, and all in order...”

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Posted 3 years ago

“On time and good quality delivery.”

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Posted 3 years ago

“Buyitdirect...just not from them Bought a monitor online (Lenovo ThinkVision) from Laptops Direct which was delivered within days. This is where the bang stops. The webcam was faulty. Asked for the unit to be picked up and it only took their courier "service" x3 attempts to actually do so, as they couldn't locate an address in W1 (sic !)... 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. Pathetic from start to finish.”

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Posted 3 years ago

“I've been waiting for over 3 weeks for a laptop to be delivered. My son started school 2 weeks ago and has missed out due this issue. Regular reassurances from customer services that they will follow-up and get back to me - no communication has been forthcoming and i'd had to spend significant time myself chasing this up. Other tech retailers can delivery within 24 hours - will definitely not be re-using LaptopsDirect and will advise others to avoid.”

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Posted 3 years ago

“The component ... a new lid for my laptop ... was at a good competitive price and came, by post, in quick time. Thanks.”

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Posted 3 years ago

“Fantastic service all round, order taking, delivery ( couldn,t believe how quick the ordered item arrived the next morning ), customer service was super quick to reply when i asked for my invoice. Very happy and the printer is still going. Result”

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Posted 3 years ago

“Great service a d delivered on date given”

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Posted 3 years ago

“Arrived ASAP. I bought an iPhone 8 refurbished grade one less than perfect (I cannot remember what the grading system was) as it poked brand new. It’s been a week and it’s working brilliantly”

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Posted 3 years ago

“Ordered phone - A1 condition exactly as described. Good price, fast delivery, perfect. Thanks”

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Posted 3 years ago

“Laptop arrived Monday by Thursday it is randomly shutting down.”

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Posted 3 years ago

“Good information on website and easy ordering process. Product arrived in perfect condition the day after ordering”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews