Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Will certainly use again should the need arrive”

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Posted 2 years ago

“Good customer service BUT he delivery has failed three times now and my staff colleague is still waiting for a vital piece of kit. Use a different courier!”

Laptops Direct 3 star review on 26th January 2022

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Posted 2 years ago

“Having purchased goods from Laptops Direst on a couple of occasions, I've found them to be more than reasonable people with whom to deal. My last purchase had to be returned for refund (my fault, not theirs), and this was handled with no fuss at all.”

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Posted 2 years ago

“Amazing service. Great price and super fast next day delivery. Just what I wanted.”

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Posted 2 years ago

“I’ve purchased 8 laptops over the years from LD and it has never been a problem. The last one was a hopeless bit of kit but that’s down to Lenovo not LD. said Lenovo failed and daughter needed AB urgent replacement. Grabbed a Grade A2 refurbished on Thursday after having spoken to the team - paid less than £200 so that daughter can finish her degree. Tech advised to go for A1 or A2 100% and so I picked up a £690 laptop (in 2021) for £190. 6 month warranty. Easy.”

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Posted 2 years ago

“Excellent price. Easy to order. Arrived the next day even though I didn't pay for it (selected 3-5 working days on checkout). All good so far.”

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Posted 2 years ago

“Prompt service and quick delivery, fantastic range of goods and good prices too, had a query for which I phoned, the girl who took the call was so quick and efficient. Would have no hesitation in recommending Laptops Direct and I would certainly use this company again. Thank you Laptops Direct.”

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Posted 2 years ago

“I continue to purchase from them because of the good service and customer assistance.”

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Posted 2 years ago

“Excellent customer service nothing too much for them”

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Posted 2 years ago

“Took a while for them to sort out 3 year warranty that was offered with product but did after many emails.”

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Posted 2 years ago

“I ordered an HP Pavilion laptop from here at a very good price which was delivered the next day .. brilliant! What I particularly wish to comment on though, is the customer service. Because of an "ID Ten T User Error" on my part when ordering, I needed to change the delivery arrangements. Despite it being very close to the deadline, the lady that I spoke to made the changes I required without a fuss and with good humour .. just how customer services should be. :-)”

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Posted 2 years ago

“easy to set up i am getting on very good with it”

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Posted 2 years ago

“Friend recommended Laptops direct and I’m glad as I chose a higher spec gaming laptop and very impressed by their 24 delivery”

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Posted 2 years ago

“Good to deal with, corrected my order error that was my fault efficiently, efficient delivery”

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Posted 2 years ago

“I found the laptop I wanted cheaper at Laptops Direct and they delivered next day at no cost to me. Delivery was prompt and safe and the laptop is exactly what I ordered. Great service”

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Posted 2 years ago

“Easy and simple purchase with fast delivery”

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Posted 2 years ago

“After just 5 months of use my laptop screen started bleeding leaving a bullseye crack on the screen which disappears when the screen is switch off so the damage appears to be internal. Laptops direct are refusing to repair or replace the item and are refusing to even send an independent engineer to look at the item and are telling me the faulty item is user damage. I phoned them only to speak to a manager who shouted and talked over me on the phone telling me the case was closed. They are not interested and by calling me a liar, dismissing me and refusing to do nothing are in fact restricting my statutory rights under the Consumer Rights Act 2015. Shoddy products and non existent, terrible customer service. DO NOT BUY FROM LAPTOPS DIRECT.”

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Posted 2 years ago

“Great service 😁”

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Posted 2 years ago

“The screen on my laptop was damaged a month after ordering, they put this down to a potential issue with the refurbishment even though I only had a warranty. Giving me the benefit of the doubt was great customer service.”

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Posted 2 years ago

“Original order not delivered, contacted customer service and got replaced next day.”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews