Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,131 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, Ordered 3:00 p.m. on Wednesday, delivered 09:50 the next day by DPD, the daughter loves her new Asus Vivobook, cracking spec at a great price the extended warranty was a steal.”

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Posted 10 months ago

“Really happy with the laptop so far”

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Posted 10 months ago

“The return was quick and efficient and everything was accomplished without any fuss. I was kept informed all through the procedure. They did good!”

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Posted 10 months ago

“Dealt with my issue quickly and efficiently, no quibble customer service.”

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Posted 10 months ago

“Fantastic service . deliversd the next day well impressed”

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Posted 10 months ago

“Great value and easy to set up”

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Posted 10 months ago

“Quick and efficient”

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Posted 10 months ago

“Not overly impressed. My first email said my order would be delivered on the 24th. Then another saying 26th. When it didn't arrive on the 26th, their chat session said 27th. At least ordering from Amazon would guarantee the product was with me when they say. Seems one of those places where they promise the moon but give you a burnt out star but heck, as long as they have your money, they'll tell you what you need to hear. Laptops Direct, just be honest about delivery times and where the items are being shipped from. Very poor so far and doubtful I'd use again due to this issue.”

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Posted 10 months ago

“I did not even receive the item yet, and I have been asked for review. I can only say that the amount of trash emails received from this company is horrendous, they also were trying to reach me by phone. Overall experience, not so good though. Hopefully the monitor will be delivered soon 🙏”

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Posted 11 months ago

“Fast delivery as before.”

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Posted 11 months ago

“Monitor arrived quicker than expected and at a reasonable price.”

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Posted 11 months ago

“Refurbished, I always use LaptopsDirect. Battery was excellent condition. Laptop all worked OK. Scratches on lid and no Norton, but didn't matter. Fast next-day delivery.”

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Posted 11 months ago

“Trying to upload this on the Custermer service order page .. Just so you all know.. i am Happy.. with Laptops Direct.. i send everyone i know here.. However.. Hello.. just so you know i have had some Great equipment over the past 6 years .. trouble is.. This time around the HDD replacement for my cctv dvr on arrival is not working.. tried it in my pc also and its completely dead.. it has also what seems to be a melt mark on the back of the 8pin socket next to the sata power plug.. it is sadly dead on arrival.. i have just installed a seagate 1 terabyte .. and its now recording normally, On the Electriq CCTV system i purchased from you is Excellent.. the whole Unit.. Love it.. How do i go about sending the HDD back and getting a refund ? Many thanks Neil.”

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Posted 11 months ago

“I ordered a monitor on Friday teatime, used next day delivery and I had the monitor before lunchtime on the Saturday Service was first class and monitor arrived in perfect condition. Happy customer”

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Posted 11 months ago

“Be extremly cautious if you order an expensive laptop and need to return your order to Laptop direct. I returned my laptop on 9th Jan 2024 with the return label issued by Laptop Direct, but now I'm told the laptop was returned to their old site so they cannot process my refund. I will have to get the laptop back and deliver it to the new site. I followed all the official instructions from Lapdirect in my text message and email, but after 3 weeks of constantly chasing-up with the customer service team, I now had no refund and no longer the order. The customer service team has been given all the return delivery labels I got in my email, the text message instructions and all related emails but they still refused to help (agent MARY DEMETERA). I had no choice but had to contact my bank to do a charge back.”

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Posted 11 months ago

“excellent customer support; great communications. Thank you!”

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Posted 1 year ago

“Apple AirPods, ordered at 9 pm, delivered next day ! (Used standard delivery) and sld at a competitive price. No issues at all , excellent service Thank you”

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Posted 1 year ago

“4½ out of 5 stars is my rating. Foolishly I assumed this would be Wi-Fi even though it doesn't say so in the spec. I have an ethernet cable but now have a Wi-Fi dongle. Purchasing on the website was easy & I paid for next day delivery - very pleased about that. I could not work out exactly what type of USB are fitted - no sign of blue so reckoned the USBs are USB2, but there are SS type USBs which turn out to be "super speed". I found details of the spec on HP website were also a bit variable - it does say that. Anyway I extracted the USB PCI-e card from my old pc & it works great in this one. The RAM type matches my old pc so maybe one day I may remove that & install in this one. I apologise for rambling. Oh one more thing - the website says the pc comes with 1 year warranty. I have no paperwork saying that but I have taken snapshots of the web page, well just i case. That's it - summary easy to use Laptops Direct website & buy, pleased with the pc.”

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Posted 1 year ago

“The delivery was fast. Even when I asked for a return, the process was swift and straight-forward. The customer service was super good.”

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Posted 1 year ago

“Do not use laptops direct. go to trust pilot and there facebook page and see how bad their customer service is. Any savings you might get will not ... I repeat not be worth it.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,131 reviews